logotipo da The Saddlery Shop Ltd
Visitar o site

The Saddlery Shop Ltd Avaliações 

153
•
O TrustScore é 5 de um total de 5

4,8

Selaria
Escreva uma avaliaçãoVisitar o site
Escreva uma avaliação

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!

Avaliado com 5 de um total de 5 estrelas

What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Selaria
  2. também em
  3. Arreios
  4. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

153 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(153)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 2 de um total de 5 estrelas

Very disappointed with the customer…

Very disappointed with the customer service - I ordered some Cloud boots and measured my horses feet exactly and ordered the correct size for the size of my horse's feet. When I received them and tried them on they didn't fit, in fact they wouldn't even go over his foot. I was told that sometimes the sizing isn't always very accurate and I needed to discuss with someone before I get the next pair - I can't see what difference that would make as the measurements weren't going to change! It doesn't matter how malleable they were, if the entrance to the boot is smaller than the foot, it is never going to fit! As it was not my fault that the boots didn't fit, I didn't feel I should have to pay for the return postage for a refund. They said I did have to. What has happened to the old adage 'the customer is always right' certainly not in this case!

1 de outubro de 2024
Avaliação não solicitada
logotipo da The Saddlery Shop Ltd

Resposta da The Saddlery Shop Ltd

We took extensive time trying to help this customer who wanted us to cover the return postage of this pair of boots because they did not fit her horse, her argument being that they must therefore be faulty. If a product is faulty, we will always cover the return postage, but in situations of ‘change of mind’ (i.e. a manufacturing fault cannot be found with the product) it is made clear that return postage is not covered (as is common with almost all businesses). If someone were to buy a pair of shoes for themselves and they do not fit their feet, it would not seen as a fault of the product in question either. We have sold many thousands of these boots (and also distribute them in the UK) and have never had anyone query the fit/sizing of them, and we established the boots the customer had in their possession were typical of the boots we sold. We use the boots ourselves on our own horses as well, so have a great deal of experience with them. Like saddles, hoof boots must be a good fit to work well, be comfortable and safe which is why we offer totally free, expert advice on the subject (which was offered in this case too). Boot fitting is not just about measurements alone as we tried to explain (please note that we did not manage to verify if the customer had measured correctly either- we find more than 75% of people either measure incorrectly or the hoof is not at the right point in the trim cycle to measure for boots), they can only ever be a starting point, as fit is based on many aspects of the hoof such as heel height, hoof angle and symmetry to name a few. If a boot will not go on when on paper it should, there is always more to the story, hence we offer such comprehensive free advice. We are saddened that they felt the need to leave a 2 star review after all the time we took to try and help.

Avaliado com 5 de um total de 5 estrelas

What amazing service

What amazing service! Quick to respond to enquires and friendly and helpful every step of the way! You can purchase with full confidence from this site !!

23 de abril de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais