The Sleep People Limited Avaliações 

272
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

272 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(272)

81 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Overall happy

We needed a cheap, thin mattress to use under a pressure relief mattress so it was the same depth as the other mattress on a dual king bed. The Westwood Core Ortho Firm 4 Inch Deep Foam Mattress was ideal for the job at a great price. Delivery was free and prompt, too early to comment on longevity but overall happy.

12 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great mattress topper at a good price

I ordered a mattress topper from this website - it was significantly cheaper than I could find elsewhere for this particular type. The item arrived within the estimated delivery time and is exactly as described. My only quibble would be that after confirming purchase, I didn’t hear anything until the day of delivery so I had begun to wonder if the order was proceeding - communication about shipping could be improved.

12 de maio de 2025
Avaliado com 2 de um total de 5 estrelas

Poor choice of delivery partner

updated - ordered via Amazon - passed to Evri who delayed delivery because they said the package was too large & needed a specialist courier with a van.When goods did finally arrive (late) they were delivered by someone in a small car. One of the boxes was opened in transit but doesnt appear to be any damage. To be fair the mattresess look OK but if Evri are the delivery partner approach with caution.

14 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Edited review.

*Thank you for your reply regarding my review and apologies for the mix up about your company, I was misinformed from The Range. Review : I received a Maddox cot bed via The Range and some of it was damaged. We put the cot together and it is useable but I contacted The Range for a partial refund, they contacted The Sleep People who apparently don't give partial refunds Which is a shame. I have decided to keep the cot as we have put it together and it is needed.

17 de abril de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hi,

Thank you for your feedback, and we’re sorry to hear about your experience. However, we would like to clarify that we does not sell the Maddox cot bed, or any cot beds at all and it seems there may have been some confusion with the retailer. We recommend reaching out directly to The Range for any issues with this product, as they would be the correct point of contact for any refunds or replacements.

We understand how frustrating it can be to receive damaged goods, and we hope The Range is able to resolve this matter for you promptly. If there's anything further we can assist you with, please don’t hesitate to get in touch. Thank you for your understanding!

Kind Regards,

Harry

Avaliado com 5 de um total de 5 estrelas

2nd purchase was through their business…

2nd purchase was through their business site got %10 off first order, reason I didn’t buy via eBay was that PayPal wouldn’t accept the pay in 3 months

So tried the site and bought straight away confident it would be spot on it for our big Rottweiler who’s getting on in age and he loved the bed and surprisingly light to move but to lie on you’d think it must be a heavy mattress as his 50kg and it’s on 4” thick but it gives him a amazing support and comfort and he is appreciative he was thanking us big time, the other mattress for my niece was 8-9in thick and was large double or king can’t remember but she was over the moon she had no idea it was swopped and she felt the luxury of it it wasn’t cheap rubbish it was great quality and has no lost its brand new felling.

Thank you so much your family business has no corporate penny pinching to allow this type of quality and although it is fantastic getting a deal I hope theirs enough left to give y’all a comfy like your beds lifestyle🙏🕊️👍

22 de abril de 2025
Avaliado com 1 de um total de 5 estrelas

Delivery Not Arrived

I ordered two single mattresses from The Sleep People via B&Q for next day delivery and they still haven't arrived.

Not much response to emails and the tracking doesn't update.

Avoid this retailer if you actually want a mattress to arrive

Update: they offered me a refund but never really explained what had gone wrong with my package

28 de abril de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hi Calum,

Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you've experienced with your mattress order.

We understand how frustrating this situation must have been, especially when you were expecting your delivery to arrive as promised. Please be assured that we shipped your order to our courier on the same day as your purchase for next day delivery. Your mattresses were scanned at their depot at 20:02. Unfortunately, it seems that the delivery courier then encountered some issues that were beyond our control, and we regret that this caused such a delay.

We’re glad that we were able to offer you a refund, but we completely understand your frustration. Please know that we are working with our courier partner to improve the reliability of our delivery service.

Kind Regards,

Tom

Avaliado com 5 de um total de 5 estrelas

Nice Comfy Mattress.

I had never heard of The Sleep People before so this was the first time ordering from them. I am glad I took a chance and did. Everything was straightforward and quick from ordering my mattress to it being delivered. Mattress is really nice and comfortable. I would definitely recommend The Sleep People.

28 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Top job

An update on my previous review which had nothing to do with starlight it was B&Q and yodel that was the issue. Starlight have pulled out all the stops to fulfil my order great communication and very helpful

15 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought two mattresses off the sleep…

I bought two mattresses off the sleep people but order the wrong size , I contact them and they said I would be refunded and able to send the mattress back which was quick and easy there customer service was brilliant and found them very helpful will be coming here in the future

Thank you

3 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

good customer service and product

I was looking for a 10cm depth mattress as it was the recommendation for the floor bed I bought for my baby. After much search, I found their site and I ordered a single mattress 190cmx90cm but when it arrived it was about 5cm shorter. Because this was to be used on a floor bed for my baby, I didn’t want to risk the gap so I contacted them and they sent a replacement the following day. I received the correct size. Customer service was good.

11 de fevereiro de 2025
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Resposta da The Sleep People Limited

Thank you for the lovely feedback! We're so pleased to hear that you had a positive experience with our customer service and that you're happy with the product. Your satisfaction is our priority, and we truly appreciate your support. If you need anything else, please don’t hesitate to reach out. Enjoy! 😊

Avaliado com 5 de um total de 5 estrelas

Very helpful and polite

7 de fevereiro de 2025
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Thank you for your kind words! We're so glad to hear that you found our team helpful and polite. Providing excellent customer service is important to us, and your feedback is truly appreciated. If you need anything else, please don’t hesitate to reach out. We’re here to help! 😊

Avaliado com 5 de um total de 5 estrelas

I bought a superior cooling memory foam…

I bought a superior cooling memory foam cooling foam mattress from this compaby my previous mattress was not a standard size so this had to be custom made by them.
This was a really good price compared to elsewhere I received excellent customer service and fast delivery.
I would highly recommend this company to anyone they are the best in the business.
Thank you for the best and most comfortable nights sleep I have had in years 😴

9 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Thank you so much for your amazing feedback! We're thrilled to hear that you had such a positive experience with your custom-made superior cooling memory foam mattress. It’s fantastic to know that we could provide both great value and exceptional customer service.

We’re especially delighted to hear that you’re enjoying the best and most comfortable sleep you’ve had in years—there’s no better compliment! Your high recommendation truly means a lot to us.

If you ever need anything else, please don’t hesitate to reach out. Wishing you many more restful and rejuvenating nights ahead! 😊

Avaliado com 5 de um total de 5 estrelas

Great mattress at a really good price

I ordered a bespoke mattress from The Sleep People just before Christmas 2024. It was delivered in January and it is the best mattress I have ever slept on. It was a third of the price of every other good make mattress I had looked at and I cannot recommend this company enough. First class customer service. Thank you

30 de janeiro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Thank you so much for sharing your experience! We're thrilled to hear that your bespoke mattress from The Sleep People exceeded your expectations and provided such great comfort. It’s wonderful to know that you found exceptional value for money without compromising on quality.

Your high praise for our customer service and your strong recommendation mean the world to us. We're delighted to have been part of bringing you the best sleep experience you've had!

If you need anything else, please don't hesitate to reach out. Wishing you many restful and cozy nights ahead! 😊

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