The Villa Group Avaliações 

226
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Villa Group was always very helpful, always answered straight away the service was amazing and we would use them again.

Avaliado com 5 de um total de 5 estrelas

Отдыхали на вилле большой компанией. Красивый вид на горы. Большая семейная вилла, вокруг тихо и красиво. На вилле просторные спальни с красивым видом из окна, большая удобная кухня. Красивая и прос... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We originally booked through the VG 3 years ago but along came Covid and we finally got there last week! During that time Lisa at VG was always very helpful and helped us through several issues that a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is our second stay at Elea Silver and we would have no hesitation in returning. The facilities are second to none and the views simply stunning. The infinity pool is just fabulous, and gets the s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Aluguel para férias
  2. também em
  3. Planejador de casamentos

Escrito pela empresa

Established in 1989 The Villa Group specialises in renting quality holiday villas throughout Cyprus. The Villa Group has grown to become one of the largest, privately owned, providers of holiday villas on the island of Cyprus. Our extensive portfolio comprises of over 500 quality properties including villas and apartments and our commitment and dedication to the quality of service ensures that we remain market leaders in our field. Our experienced team of staff appreciate how important your holiday is to you and believe in the personal touch. They have seen all of our accommodation personally and this, combined with their wealth of local knowledge and enthusiasm, will help you select the villa that will meet (or hopefully exceed!) all your expectations. From your very first contact with us, throughout the booking process, up to and including your holiday, our aim is to provide you with a smooth and efficient service, allowing you peace of mind and enabling you to make the most of your visit to this beautiful island by ensuring a carefree and relaxing holiday. Making our bookings direct with the villa owners enables us to pass on significant savings without compromising on quality. We endeavour to accommodate all preferences, and through continuous devotion to enhancing our portfolio, our accommodation ranges from, at the very least, clean, comfortable and fully equipped through to luxury villas of the highest standard. A legacy of service - We have provided villa holidays to over 172,000 satisfied clients since 1989 and are proud that our reputation has been built on service, quality and value for money, which is continually reflected in the large number of delighted customers that return to the island with The Villa Group each year.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

226 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(226)

10 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Exceptional views

Exceptional views. Villa cluttered and tired. No midweek clean, only towels and bedsheet change. Were charged £45 for cleaning even though we cleaned everything except the fridge, floors and oven.

Thank you for your response.
There was only 1 frying pan and saucepan to wash. The fridge was not washed. I feel it is not my place to do this as we paid for a cleaner. Can you please let me know what the cleaner is paid to do other than change sheets, provide towels and wash bathrooms?
Your cleaner did not clean the bathroom midweek or the floors and I had to do this.

7 de setembro de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you for submitting the review. We are very sorry to see that you felt the need to put a 3* review for the services of The Villa Group. As per our terms and conditions we act as an agent and take all instructions from the villa supplier. The villa supplier instructed us to retain £45 from the security deposit due to excessive cleaning of the kitchen on your departure. The cooker had dirty pans inside with oil, the hob was marked with grease, pots and pans left dirty.

The villa supplier confirmed to us that they did carry out a mid-stay clean during your stay and this consisted of a change of bed and bathroom linen, emptying of the toilet bins and cleaning the bathrooms.

A property is expected to be left on departure reasonably in the same state as it was found on arrival, and this did not happen on your departure with the kitchen.

In our terms and conditions under clause 9 we make it clear that extra cleaning incurred would be deducted from the security deposit and the balance returned to you, which is what took place.

Best regards,
The Villa Group

Avaliado com 5 de um total de 5 estrelas

Amazing Sea Views

Villa Elena: Amazing, well equipped villa with absolutely fantastic views of the sea! Location is fantastic too - quiet but just a few minutes walk to nice bars, restaurants and beach. We didn’t want to come home!

29 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mooi huis op loopafstand leuk dorp en strand

Mooi huis, op rustige maar prima lokatie in Polis. Polis is op 10 minuten lopen te bereiken. Leuke plaats met veel goede restaurants. Villa heeft mooi zwembad, ruim terras, prima ligbedden. Grote pluspunten zijn de lounge en de eethoek ! En Nederlandse TV-zenders (we hebben Ajax kunnen kijken op ESPN :-)). Goed en snel contact met Lisa van the Villa Group. We hebben hier 9 hele fijne dagen gehad.

24 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Luc for taking the time to submit a review. We are happy to hear you enjoyed your stay at Villa 579666 in Polis. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Cyprus villa holiday 2022

I have booked villas over many years and in numerous countries and can confidently say The Villa Group are the most professional and trustworthy company I have dealt with. They have a great range of first class villas and are very efficient and responsive to any questions or requests you may have. I highly recommend them should you be looking to book a villa in Cyprus.

18 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Dear Sue & Craig, thank you for taking the time to submit a review and recommending our services. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

A fantastic holiday at a great villa. Lisa was very quick to respond to any queries and was a great help arranging transfers and car hire for our stay. Excellent customer service, thank you!

16 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Dear Mark, thank you for taking the time to submit a review. It was our pleasure to assist you and we hope to do so again in the future on your next visit to Cyprus. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

We returned to Cyrpus after a few years…

We returned to Cyrpus after a few years absence + teh Pandemic period but had no hesitation using The Villa Group again who we have used since 2002 (when it was called RentCyprusVillas). Excellent personal service that is second to none.

14 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Philip for taking the time to submit a review. We are looking forward to assisting you again when you next decide to return to Cyprus. Best regards, The Villa Group

Avaliado com 3 de um total de 5 estrelas

Villa functional

Villa functional, but not quite the extra mile we expected. Only one sun umbrella, lighting dim, utilities/cleaning equipment minimal.

14 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you for your review. Please note that this platform is for the purpose of providing reviews for our company The Villa Group and the booking service that we provide. We do not own or have any control over the management of the actual villas themselves and the reviews for the villas should be made on the website of the villas themselves. We do not know which villa you stayed at as you didn’t leave the code number, however if you had contacted us during your stay to inform us about the minor issues mentioned, we would have been able to speak with the villa owner to provide an extra umbrella and cooking utensils etc as we are always pleased to help. Best regards, The Villa Group

Avaliado com 2 de um total de 5 estrelas

i booked a 4 bedroom Villa which ended…

i booked a 4 bedroom Villa which ended up not being available as owner did not update you correctly.

I then booked 2 3 bedroom Villas with baby cots - they were not there when we arrived.

Also the air conditioning in the Villa's was not working well and were very noisy in the main bedroom.

I have used The Villa Group previously and experience was great - felt this time not so good.

The issue with the cots was resolved in a timely manner.

Previously the Villa's were of a better quality and I believe were maintained better than now.

8 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Dear Les, we are sorry you felt the need to leave a 2* review for our service. You advised us on your arrival to the villas that the management had not provided baby cots as we had requested from them. Within 30 minutes we had contacted them, and the baby cots were brought to the villa straight away. As for the ‘noisy’ air-conditioning, you did not advise us of this issue during your stay. If you had informed us we could have assisted you. Best wishes, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Impeccable service

Impeccable service. Information and communication was excellent. Questions were answered promptly and the expectation of the Villa met the reality. I highly recommend this company.

5 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wedding Planning in Cyprus

Mandy from the Villa group made our wedding perfect. We finally tied the knot in Cyprus in June after some covid delays, Mandy, and everyone involved in the lead up and on the day, were exceptional. From answering our many queries to making sure everything ran smoothly, nothing was too much trouble. We cannot thank you all enough and would recommend you to anyone! Thank again, Mr & Mrs Till

1 de agosto de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Dear Amy, it was a pleasure to have finally been a part of your special day, to see it all come together after such a lot of uncertainty over the previous two years. It was certainly worth the wait. Many thanks for choosing our company and our wedding planning services and we wish you and your family all the very best for the future. Best regards, Mandy - wedding planner, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Our wedding was on 21st July 2022

Our wedding was on 21st July 2022
We had to postpone our wedding for 2 yrs due to Covid , the villa group rearranged our date without any issues and we never incurred any additional price increase .

Mandy the wedding planner was awesome she helped me with all arrangement for the wedding and also the paperwork needed for ceremony in Villa , my wedding day was great no issues at all what a beautiful day was had by all our guests too .

The owner of villa came to greet us at the villa and we only needed to call him if we had any issues he was also great

Big thank you to all involved in making our wedding very special and our weeks stay in the villa , we will be arranging another stay at villa

Pictures didn’t do the villa justice the scenery was breathtaking and villa had everything you could possibly need

Thanks Ray and Ann

28 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you so much Ray and Ann for taking the time to leave the review. The Villa Group wish you both lots and lots of happiness together. It was our pleasure to organise your special day and we are so happy to hear you enjoyed your stay at Villa 14709 and Villa 57215 in Peyia Hills, the views are spectacular :-) All the best, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Excellent service and excellent…

Excellent service and excellent communication. We’ve already booked through them for next year xx

26 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Nicola for taking the time to submit a review. We are looking forward to welcoming you back to Villa 90874 in Kapparis for 2023. Best regards, The Villa Group

Avaliado com 3 de um total de 5 estrelas

Disappointing Villa

Whilst we have had no issues with The Villa Group we have had a disappointing experience. Such a shame as this villa has great potential - unfortunately now tired and worn lacking in comfort and luxury. Beds are basic with cheap frames , linen and uncomfortable mattresses. Towels are heavily used and worn. Pool sun loungers dirty with faded cushions. With stunning views and in a prime location this should be outstanding - now needs investment to provide future guests an enjoyable holiday.

25 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Dear James & Jane, thank you for submitting the view. Villa 398 in Kamares is an older property and we do not advertise it as a luxury villa, it is in fact one of our cheapest villas in our collection. We have worked with this villa for many years and have never received any negative comments regarding the property. If you had of contacted us during your stay we could have helped you. Notwithstanding this, your comments have been passed on to the property owner and they have promptly confirmed that they will arrange some upgrades. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Great service

The Villa group were fantastic in dealing with our booking following 2 years of lockdown. Despite our booking being for 2020, the VIlla group (esp Lisa Bundy), met all our requests to postpone for 2 consecutive years. The service was more than we expected & I would have no hesitation in booking with the Villa group again.

18 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you for taking the time to send a review. Can you please advise us of your name as we cannot match the review to a booking - please send us an email. We want to send you a voucher :-) Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Friendly and professional

Friendly and professional. Very happy with the service from The Villa Group. They answered all our questions and booked a taxi for us. When our flight was delayed they got an immediate message to the taxi company which ensures we were not paying any extra. Beautiful Villa which serves as an ideal base for an amazing holiday.

17 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Francis for taking the time to send a review. We are very happy to hear you had an amazing holiday at Villa 579666 in Polis. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

The villa group Cyprus were so helpful

The villa group Cyprus were so helpful, I dealt with Lisa who responded to my queries promptly.
Lisa was so professional and made the process of booking with you easy.

16 de julho de 2022
Avaliação não solicitada
logotipo da The Villa Group

Resposta da The Villa Group

Dear Catherine, thank you for taking the time to send a review. It was our pleasure to assist you. We hope to help you again in the future. All the best, Lisa - The Villa Group

Avaliado com 5 de um total de 5 estrelas

A perfect wedding in Panorama and Oceania Villas

We stayed, and got married, at the gorgeous Panorama & Oceania Villas in June and everything was perfect. Lisa at the Villa group was really helpful with our many queries prior to arrival and the villa owner was so helpful and nothing was too much trouble during our stay. A stunning setting and excellent facilities, we couldn't imagine a more perfect setting and would highly recommend for any group event. Thank you so much

15 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Amy for taking the time to send a review. Congratulations again on your wedding day. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Very nicely appointed and equipped…

Very nicely appointed and equipped Villa next to a Banana plantation. Well maintained swimming pool which is 2.0m at the deep end and 1.0m at the shallow end, so suitable for kids under supervision. It is conveniently close enough to walk to the Philippos Supermarket and also the bars and restaurants of Coral Bay.

13 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Mark for taking the time to send a review. We are very happy to hear you had a great holiday at Villa 415919 in Coral Bay. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

A long long wait due to covid

A long long wait due to covid, but waited over 2 years to have the pleasure staying at this lovely villa, The Villa Group done everything the could you ensure we didn’t miss out on our well deserved holiday, I would highly recommend using The Villa Group, thank you again for the long awaited holiday, it was worth the wait.

11 de julho de 2022
Avaliação não solicitada
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Resposta da The Villa Group

Thank you Michael for taking the time to send a review. We are very happy to hear you had a great holiday at Villa 72258 in Protaras. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

Avaliado com 5 de um total de 5 estrelas

Fabulous little villa

We had a fabulous holiday at Casa Bonita. The villa was very clean and had everything that we needed. The pool was perfect and had plenty of use, the sun is on the terrace all day. We highly recommend this little villa and look forward to staying here again.

10 de julho de 2022
Avaliação não solicitada
logotipo da The Villa Group

Resposta da The Villa Group

Thank you Jacqueline for taking the time to send a review. We are very happy to hear you had a great holiday at Villa 492378 in Coral Bay. We hope to welcome you back to Cyprus again in the future. Best regards, The Villa Group

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