Z Hotels Avaliações 

We stayed at Z Hotel Holborn. We were meeting my Daughter and Grandson for 2 nights, so I booked the family room, which advertised 2 queen beds. I paid £568.54 online which included an extra guest suppliment. I requested an early check in by email and was sent a price list for choosing a time slot. On arrival they first said the early check in was not available but they could stow our luggage, but then decided they could do it once challenged. They then asked how many were staying and I showed them the 4 of us. They said that I had to pay more to have 4 people in a family room. I questioned this as I had paid the extra person amount already and obviously the family room is purposely for a FAMILY? They would not accept that I had paid enough and said that they charge per head, not per room and demanded more money. I paid the extra for early check in and being 4 people and eventually gained room cards. OMG, the room was minute. The beds were bunk style, small doubles and the room was so narrow, we could hardly pass each other. There was nowhere to be except on the bed, no chairs. Getting changed and ready was a nightmare and the bathroom was tiny with a glass door, which meant no privacy. Breakfast was not included and no fresh towels for the second day which didnt dry out, so we used damps ones. We spent as little time in the room as possible because we felt claustrophobic and hot, even with air con. We would never stay in a Z Hotel again, total rip off. Please don't assume the Family room is expected to accommodate a family without paying a large supplement on arrival. The fire alarm went off twice and disturbed our rubbish sleep but it just turned out to be the kitchen staff burning things. The mattresses were wafer thin and the pillows were flat. The only positives were that the shower was decent and the room had a kettle. Dont waste your money.

My wife and I have stayed here several times before, but after our latest experience, NEVER AGAIN!

£255 for a so-called double room, measuring approximately 6ft by 8ft once you account for the TV wall. The bed was so short I couldn't even lie straight, and the pillows were dirty!

The shower and toilet area was approximately 3½ft by 8ft, with frosted-glass walls and a door offering virtually no privacy. With no chair in the room, you're left sitting on the edge of the bed watching your partner use the toilet through the glass! Absolutely ridiculous!

To add insult to injury, we arrived 50 minutes before check-in, with our room already cleaned, empty and ready, yet they charged us an extra £15 just to access it! Total cost: £270!

The mattress was comfortable, but that's the only positive.

I appreciate this is central London, but charging these prices for what is effectively a cupboard with a bed and a glass toilet is outrageous. This hotel used to be good, but now it seems more interested in maximising profits than looking after guests.

Terrible value for money, no privacy and unnecessary extra charges. There are far better hotels in London.

AVOID! We certainly won't be returning!

Bu oteli fiyat performans olarak iyi oldugu ve konum olarak cogu yere yakin oldugu icin secmistik fakat baska yönuyle bizi hayal kirikligina ugratti ve cok magdur olduk!
En basta sunu söylemeliyim ki odalar asiri ama asiri kucuk, klostrafobiniz var ise sakin burda kalmayin, penceler asla acilmiyor ve bu oda ici hava durumu icin cok kötu, bi klima koymuslar onu surekli acik halde calistirmaniz gerekli, ki o da zaten kirli havayi sirkulasyon ediyor. Odalarin ici kesinlikle havasiz!
Diger bir konu ise daha ilk geceden yorgani kaldirdigimiz gibi bir tahtakurusu/bedbug ortaya cikti, saniyorum ki bu hayvanin ne kadar belali birsey oldugu cogu kisi bilir ve sizinle evinize gelme riski var, sonrasinda aylarca evden arindirmaniz buyuk sorun! REcepsiyona gidip durumu anlattik videosunu da cekmistim, odamin degistirilmesini istedim, bunun mumkun olmadigini ve sadece carsaflari degistirip ilaclama yapabileceklerini söylediler; ve biz o ilaclanmis odaya geri dönduk. O gece nefes alamadik, sik sik disariya ciktik ilaclamadan dolayi, ve hicbir sekilde uyuyamadik. Ertesi gun tekrar ilaclama yapacaklarini söylediler, ve ertesi gecede cok kötuydu, kizim ve ben nefes alamadik odada resmen ve mide bulantilarimiz basladi, sonrasinda kustuk, resmen ilactan dolayi zehirlendik! otele bunu söyledigimizde istersek baska yerde konaklayabilecegimizi söylediler, ama cok gecti butcemize göre otel bulamadik, 3 gece kaldik, o 3 gece de bize kabus oldu. Cok heyecanla gittigimiz Londra gezimizi bu otel yuzunden guzel anamiyorum artik. Bizi gercekten cok magdur ettiler. Ucret talebi istedim onun cevabini vermediler. Asla ama asla memnun kalmadik. Buraya rezervasyon yaptirmak isteyenler bir kez daha dusunsunler. Yastiklar kan izli ve önceki kalanlarin sac killari ile doluydu, ve sari sari lekeler vardi, yani önceden birilerinin kullandigi seyleri yikamadan ayni yastiklara yatiyorsunuz!

Z HOTEL STRAND
a lovely quirky hotel chain, rooms are compact but very nice. The rooms have everything you need, apart from an iron or hairdryer, but these items we didn’t need. The staff are extremely friendly and happy to help with any queries. The free cheese and wine is a welcome addition to, it’s on a Tuesday and Saturday evening, or if you sign up to be a member online for free, it’s everyday of your stay. We have stayed in two Z hotels now, one in Bath and this one in Strand. Both were great. These hotels are ideal for 1-3 nights or more if you don’t mind a smaller compact room.

Z hotels London offered ALL INCLUSIVE for about £200 per night. When I questioned what was included they replied 'continental breakfast, drinks and sandwiches ". To me ALL INCLUSIVE means ALL FOOD and drinks including breakfast, lunch and dinner, NOT sandwiches! And I never expected a London hotel to only offer continental! Lucky I didn't book the stay. Be careful if you expect more

Really amazing stay. I didn’t have high expectations, but was blown away. Rayyan and Ashok are a credit to the hotel and nothing is a trouble for them. Very attentive and make the cafe more than 5 stars. Would stay here again just on them working here.

Stayed for the weekend in The Strand branch.

The staff were all amazingly friendly and accommodating, providing a superlative level of service. The whole vibe was warm, and I felt completely at home.

The room was spotlessly clean, with a very comfortable bed - great quality linen and towels, too - and excellent air conditioning, with a choice of lighting configuration. I very much appreciated the complimentary cheese (didn't have any, but it looked delicious, with an array of fancy crackers) and wine on Saturday night.

I was on my own, so didn't mind the bathroom being a glass cubicle as part of the room, but might have thought twice were I with a partner! The TV on the wall was gigantic, with an excellent picture quality.

Tip would be to ask prior to booking if the room has a window with an outside view; mine had a window, but looking out onto the wall of an atrium, which was fine for me.

All in all a terrific experience - have stayed in similar hotels in the past whose staff were really miserable and non-communicative. I wouldn't hesitate to book a Z Hotel again (were I on my own!)

Hello I would like to make a complaint regarding our stay on July 3 at Z hotel Holborn. The room did not meet the specifications of the room we chose. For example, we chose a room with window (on the photo you could see it near by the bed) but what we had was a window hidden in a small corridor behind the bathroom, where we couldn’t even go because to narrow. In addition, I was asked to pay an extra charge for a second person when checking in, even though I had clearly indicated that there would be two guests when making the booking on your website because I also booked for 2 breakfasts. So I had to pay for another stay and another breakfast (unexpected 28£ to pay extra). Maybe it’s a trap to make it look cheaper for you to get new clients, and if so, i find it really disappointing to start a stay in that way, I won’t recommend your hotel. Overall, the experience was far below our expectations, and I would therefore appreciate a commercial gesture or some form of compensation from your side. As your website does not seem to allow me to attach files, I can send you photos and screenshots supporting the different points mentioned above, should you allow me to do so. I look forward to hearing from you. Kind regards,
Anthony

Booked accessible room at week before my stay. On arrival I was told my accessible room was on second floor and no working lift. No accessible or standard rooms available with step free access. Yet rooms are being advertised as accessible. A disgrace.

Unreasonable and inflexible customer service

I made an honest mistake with my booking dates, confusing how long my mother was staying with me, and tried to amend the reservation from 3 nights down to 1 night. I was fully willing to attend and pay for the first night. While I understand hotels often have strict 24-hour cancellation policies for the immediate date of arrival, I was only asking to cancel the subsequent nights, which were well outside that 24-hour window.

​Despite this, the hotel rigidly upheld their policy for the entire block and charged me the full amount (£168.67) for nights I will not be using. The complete lack of common sense, empathy, and refusal to offer any flexibility or future credit made for a deeply distressing experience. I expected much better customer service and understanding from a city centre hotel.

The Good: Clean. Courteous staff
Comfortable beds

One of few hotels offering 2 beds in a single room in London (not a cot). We booked the “Family Room”

The Bad: Tiny 2 story family room where 40% of room area is made up of stairs to upper bed

The Ugly: Not for vacationers! 1 person: OK. 2 persons: a challenge! 3 persons: Impossible!

Arrival. Lift to 3rd floor, then down 8 steps, then up 3 steps with luggage. Brutal! On every floor the elevator stops on a half floor requiring steps to your room. Use a porter should you decide to stay here. If you have small luggage, it’s easier.

The room: Minimal floor space. Challenging to get passed each other to navigate room with three people

No seating other than a small stool that is always in the way

No drawers. No closet. No place for clothing. No furniture. No luggage racks.

Suitcases needed to be opened on the floor to access clothing, making maneuvering more challenging.

One set of shallow pegs for hanging clothing, that overlap. Nearly enough for 5 garments.

There is space on the on both floors for them to have added closets, but there are none. Not even hooks on open wall space. Twenty Two steps up to the loft area with the second bed with two turns.

Smaller than the smallest cruise ship cabin

Small desk filled with coffee set up. I had to move it under the bed just to accommodate cell phone charging and personal items etc

Needed to use staircase and window sills for shoes and other storage

Bathroom 3 x 2.5. Tiny!
One bathroom hook to hang wet towels. Nearly enough room for a single person. Will not accommodate a large person (250 lbs or more)

Bathroom shelves were filled with towels and extra bathroom tissue leaving no space for personal items.

Shallow space at faucet in corner of sink. You can just about get your hands under it.

Insufficient lighting in bathroom to do anything. Walls are black making it even darker.

Light switches handle both floors. You can’t light certain areas without lighting both floors. Tough for anyone sleeping late on the alternate floor. Light switch wars!🤪

Room is bad for families. Hardly enough room for one. Beware! This hotel might be good for a single business traveller or back packer. Thats about it. Even this “family” room was difficult for more than one person .

Myself and my 10yo daughter have just come back from an overnight stay at the Z Hotel, Leicester Square in a family club room. Location was perfect, right in the heart of the city only 2 minutes from the Underground, 2 minutes from Trafalgar Square and 2 minutes from Leicester Square. The room was small but shaped so that we each had our own area which worked fine. Everything throughout the hotel was clean and tidy so no issues there.The staff were fantastic, helpful and enthusiastic and all smiles. Breakfast in the basement restaurant was good and not rushed. I cannot recommend them enough and hopefully will be returning.

We stayed at Bath location,room was the size of a cupboard-shocking! the mattress dipped, the bed wasn't made neatly, most of the sheet was on one side of the mattress and just placed on the mattress near the wall, no window., couldn't face staying the 2nd night - got an evening train home.
No cooked breakfast, when we went to the breakfast bar at 7.45 am to see what was on offer the coffee pot and orange juice was empty and a spoonful of fruit left - not worth what is charged for a breakfast.
The only positives - the staff were very friendly, and happy, also location.

Stayed in the Z hotel Liverpool in March staff friendly, room clean.
What they didn’t tell us that they only clean the room and make the beds every other day so 2 tea bags, 2 coffee bags and 2 milk sachets has to last 2 people 2 days, no chance luckily I had brought some with me.
Bed hard, room freezing and the bottle near the wash basin was not hand,face or body wash no it was shampoo.
Also two people staying why not 2 chairs?
Very disappointed and as we go to Liverpool quite a lot believe me I will not stay at this hotel again.

Z hotels Liverpool. A member who has stayed over 80 nights.

Yet the manager lies, does not know how to treat guests. And leaves you without a booked room and on the streets.

I stayed at the Z HOTEL STRAND for the 8th time on 26th February 2026… The reason I go back is not only because the location is perfect & the hotel is lovely..it’s the wonderful staff! Nothing is too much trouble and they are always so warm & welcoming! I’d mentioned it was my friends birthday to see if an upgrade was possible, they made her a little birthday cake from waffles & gave us a cocktails each…above and beyond every time..FANTASTIC

Stayed in the Z SoHo for 2 nights in January with my husband as we were going to Ronnie Scott’s literally round the corner. Booked room with a window, we knew that it wd be small, very comfy bed, great shower, tea/coffee/wine available in cafe downstairs, we didn’t need anything more. We only had hand luggage. Excellent staff, would not find better in a top class hotel. Special mention to Viktor, beyond helpful, super nice guy! Would stay again.

Room too small. Wine and Cheese disappeared after first night. TV programmes archaic or non-existent

I had a wonderful stay at the Z Hotel in Bath in October this year. Fantastic service from start to finish.
Also had a lovely conversation with Norge who works there who provided a great insight into how well Z Hotels look after their staff. This makes sense as content staff members are best positioned to deliver an excellent service. Thank you Z Hotels!!