Thomas Kent Clocks Avaliações 

I ordered the wrong size clock it just covered the window ( too large ) , I contacted the customer service team and a lovely lady called Louise help me , she arranged for collection of the clock free of charge as long as I could provide a receipt for a replacement clock, I picked the day for collection as well,
My new clock is so beautiful the colour and the workmanship is amazing I love the gold hands and fits perfect,

When my new wall clock arrived there was a minor faulty with the mitre on the corner edge and was visable. Louise from customer service dealt with my query very promptly and replaced it for me. I couldn't have asked for better service, and it is alway how issue are resolved which make the difference.

Despite a delay in the delivery, due to the courier mislaying the parcel, the customer service from Louise was excellent. She offered a replacement or a refund and dealt with the problem quickly and efficiently.
I’m very pleased with the replacement clock.

My order arrived quickly and well packaged, but I was very disappointed on the quality of the clock, so returned. Louise in customer services responded very professionally and quickly with my return

I have had several occasions to interact with Thomas Kent customer service over the past 2 years, mostly recently today. On each occasion I have had a prompt and professional response and a resolution to my queries.

I have made several purchases over the past 2 years and find their products, and would not hesitate to recommend this company and its products.

I ordered 2 different colours of cuckoo clocks, both came extremely quickly, I decided Id like to return one for a different colour. I did this and Thomas Kent promptly refunded me, I then ordered a different colour and again it was dispatched immediately. Customer service was very good and no problems at all with my clocks.

Clock came great condition and love it. Problem with DPD but staff very helpful and resent it for no extra cost and made sure I was able to collect it! Would use again!

Got our new cuckoo clock - love it! A bit of trouble with the DPD delivery but Thomas Kent were really helpful sorting it out

Ordered the CUckoo clock and had to return it as gift was not suitable; service and response from central team was amazing, quick, efficient and very understanding. REfund received very quickly.

Brought a juniper wall clock in the sale which was a fantastic price. Delivered super quick, well packaged & in perfect condition. The colour didn’t quite match the room I wanted it to go in (my fault entirely!) and when asked about returns they were super helpful and explained the process. I subsequently changed my mind about returning it as I liked the clock so much. Great customer service & product. Louise was especially helpful.

I bought a beautiful oversized clock for my kitchen.
Unfortunately iy was the wring colour so I ordered a second. They customer service team could not have been more helpful and I am very pleased with my second purchase.

Such a sweet little clock. Arrived quickly, well packaged. Absolutely delighted with it my navy cuckoo clock. Found it very easy to set up & hang on wall. Looks really sweet but stylish with the gold hands. The bird song tweets on the hour are delightful. The bird us silver so stands out nicely. The family laughed when told them I wanted this for birthday but they all love it. Looks really super in my snug off the kitchen. Did see some other very similar designs quite a lot cheaper but thought the Thomas Kent looked more classy- so glad I chose this one. A very happy customer.

Cuckoo clock delivered today. As per other reviews it does appear cheaply made for the price. Main problem is that the minute hand is bent at an angle and then straight - as such it cannot pass the hour hand so clock cannot function correctly. Tried calling the customer services number. Answered with a recorded message saying "Thank you for calling Art Marketing, please press 1 for customer services" - I press 1 and call is immediately disconnected.
Sent an email and received reply that they will try and respond within 48 hours. Looking at other reviews this seems to be a regular issue. 50% of reviews are 1 star. Wish I'd checked Trust Pilot before I ordered

Very disappointing. The pendulum on the cuckoo clock did not work and the clock was made from very flimsy plastic. Very poor quality for the price. I will be sending my clock back as it not only faulty but also not worth the price.

I ordered 2 Thomas Kent clocks to compare on our kitchen wall. We have a high cathedral ceiling in our kitchen and it can be hard to envisage a suitable clock size on the required wall. The clocks ordered were the number 1 and the number 3. In defence of Thomas Kent, both clocks were lovely and appeared to be of good quality but my grievance is that I decided not to keep either of the clocks so returned them both. This had to be done at my own cost. The larger clock was £24 and the smaller was £15 return postage costs. I informed Thomas Kent that even though I liked the quality and style of their clocks, I would not risk using them again in fear of incurring similar return postal charges. My complaint re charges, was not even addressed in the reply from Thomas Kent which just confirmed my choice of avoiding them in future clock purchases.

Mulberry clock delivered today safely, as with other reviews I found it cheaply made and appearance for the price. Thought it was made in the UK not China, the minute hand slightly bent and the clock mechanism doesn't look brilliant. The only factor in keeping it is my wife really likes it.

I purchased the Cuckoo clock, but it arrived damaged and defective.
The clock itself is very cheaply made. The pendulum won't stop moving even though it's supposed to stop at 10 pm. The bird, stops at 8 pm, when it's supposed to be 10 pm. I reached out to Thomas Kent twice and have had no response for a replacement.
So I will have to resort to complaining to PayPal.

Purchased the CLOCKSMITH NO.1 OVERSIZED WALL CLOCK IN BLACK £195. Was imperfect on delivery and Thomas Kent very speedily sent another. Replacement had the central stud on the hands wandering around inside the case. Really poor quality. Will never buy Thomas Kent again. Once upon a time they were a good quality product. NOT the case now!!

Great company and great clocks.
I ordered a clock it came quickly and was beautiful . Unfortunately it did not work with my colour scheme and so I asked to return it. This was accepted and dealt with quickly and simply.
Great company to deal with and I will definitely purchase again.

Second clock delivered both not working not happy as was a christmas present and Evri just chucked it on the bank near our gate!!!!! No quality in this product. Very cheap.