I have a pay monthly galaxy pixel 9. After software updates , have had lots of trouble. Losing faith in my mobile, I decided to pop into the Colchester store. I was welcomed by an advisor Sean.... Ver mais
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Veja o que dizem as avaliações
I was Colchester store today and Sean was absolutely fantastic one of the best advisors I’ve come across great efficiency and was direct . Give him a promotion
A empresa respondeu
We dealt with Carole today when I decided to switch from 02 after being with them for years. This was because of the discount offered due to my husband already being a Three customer and in large par... Ver mais
A empresa respondeu
Carol was a great help with all the options available with regards to buying a new phone + plan and tailored to my budget. And all unless than 30 minutes. Thank you to Carol 10 out of 10 on today s e... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Three UK - 3Store Colchester
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contato
12 Culver Walk, CO1 1XJ, Colchester, Midlands, Reino Unido
- 01206368262
4,8
Excelente
90 avaliações
Pede aos clientes que avaliem
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Great service from staff especially…
Great service from staff especially Carol.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Thanks a ton! 🎉 We’re so glad everything went perfectly with Carol. See you soon! 🥰 — Three Social Media Team
Resposta da Three UK - 3Store Colchester
What a sweet 5 star rating, Leanne! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you! ☺️ — Three Social Media Team
Kay I'd a fantastic sales person
Kay I'd a fantastic sales person, she took time to take me through and I'm so impressed.
I wish her best of luck.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hello there, thank you so much for sharing this brilliant 5 star review. We’re thrilled to hear Kay made enjoyable and guided you through everything with such care.
Three Social Media Team
I was Colchester store today and Sean…
I was Colchester store today and Sean was absolutely fantastic one of the best advisors I’ve come across great efficiency and was direct . Give him a promotion
4 de agosto de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Faraz, it’s brilliant to know Sean made such a positive impression with his service and professionalism. We’re glad to hear your feedback and appreciate you sharing your experience with us. — Three Social Media Team
Sean at the Colchester store gave…
Sean at the Colchester store gave great customer service and was quick definitely one of the best advisors i have come across
4 de agosto de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Thanks a ton for your review, Anne 🎉 Great to hear that Sean at our Colchester branch made your experience so positive and helped provide exactly what you needed.
Three Social Media Team
Resposta da Three UK - 3Store Colchester
Love this, Simon 💫 We’re overjoyed our team delivered such top‑tier support 🌟
- Three Social Media Team
Great customer service
Excellent advice, clear instructions, simple solution found for a potentially tricky situation for someone with a disability who cannot visit the store.
Thank you
29 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
That’s great to hear, Sarah! We’re so glad our team was able to provide the support you needed. Thank you so much for the 5⭐ review!
Three Social Media Team
Kieran was amazing next level…
Kieran was amazing next level experience and thank you kay for your assistance
28 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Marc, we’re pleased Kieran and Kay made your experience a memorable one. It’s great to know their support was valued. — Three Social Media Team
Very disappointing experience at the…
Very disappointing experience at the Three UK store in Colchester.
The customer service was poor from the moment I walked in. I was given information about the contract price that did not match what I was later told, leaving me feeling misled.
The staff member who dealt with me, Keiran, came across as arrogant and showed very little interest in helping to resolve my concerns. Throughout the conversation he repeatedly called me "buddy." I politely asked him more than once to stop addressing me that way, but he ignored my request and continued. I found this disrespectful and unprofessional.
Customers deserve to be listened to and treated with respect, especially when they raise concerns. Unfortunately, that was not my experience. I left the store feeling frustrated and with no confidence in the level of customer service provided.
I hope Three takes customer feedback seriously and improves both staff training and customer care at this branch.
23 de abril de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hey Key, we’re really sorry to hear about your experience at our Colchester branch. This isn’t the level of service we aim to provide. As we’re unable to review account details on Social Media platform, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. They’re available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Our team will check everything for you and guide you through the next steps. If you’d like to log a complaint, you can contact our Customer Relations team here: https://bit.ly/3uJlOrF, and they’ll be happy to support you.
Three Social Media Team
Kay was brilliant
Kay was brilliant, managed to get me a great deal and exactly what I want. Can't recommend enough
20 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Your shout‑out is WOW 🎯 Jack. We’re overjoyed Kay helped secure outstanding value and matched you with exactly the right option. Your recommendation says it all 🌟
- Three Social Media Team
Carol was amazing she helped me solve…
Carol was amazing she helped me solve my enquiry and get a contract quickly and efficiently. Great customer service
17 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hey there, we’re really glad to hear that Carol was able to support you so well and ensure everything was handled smoothly. Thank you for sharing your feedback 😊
-Three Social Media Team.
Carol was a great help with all the…
Carol was a great help with all the options available with regards to buying a new phone + plan and tailored to my budget. And all unless than 30 minutes. Thank you to Carol 10 out of 10 on today s experience.
17 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Ilona, thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear about your fantastic experience today, — Three Social Media Team
Wow carol went above and beyond and…
Wow carol went above and beyond and helped me most of the afternoon to sort my phone. I’m so pleased I now have a new phone lots of storage and all set up and she really helped me. I can’t recommend her enough. Such a professional approach.
7 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Claire, thank you for sharing your experience. It’s wonderful to hear that Carol spent so much time helping you get your new phone fully set up. We’re delighted you left with a device that suits your needs and everything ready to go.
– Three Social Media Team
I have a pay monthly galaxy pixel 9.
I have a pay monthly galaxy pixel 9.
After software updates , have had lots of trouble. Losing faith in my mobile, I decided to pop into the Colchester store.
I was welcomed by an advisor Sean.
He was wonderful discussing my problem. He advised I could trade my phone allowing me to pay up my contract.
This was terrific. I could have anew phone
Sean was very efficient and the process was seamless
I truly believe in customer service and value it.
I highly recommend three and particularly their staff.
30 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi there, thank you for sharing your wonderful review. We’re delighted to hear that Sean made your visit so reassuring and straightforward.Your recommendation keeps us smiling.😊-Three Social Media Team.
My experience at the three store…
My experience at the three store Colchester today was brilliant as Carol was very lovely and helped me upgrade my contract which instantly solved the issue I was facing. Great customer service.
30 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Basiru. It is wonderful to hear that your visit to our Colchester branch was positive, and that Carol provided welcoming assistance to sort out your upgrade and resolve everything for you. — Three Social Media Team
Carol at rhe store really helped me…
Carol at rhe store really helped me sort out thr issues I had quickly and efficiently by providing a perfect deal for me. Very helpful.
30 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hello Ian, it’s wonderful to hear Carol helped resolve everything and made the experience feel easy. – Three Social Media Team
Carole is a credit to your Colchester store
We dealt with Carole today when I decided to switch from 02 after being with them for years. This was because of the discount offered due to my husband already being a Three customer and in large part to the courtesy and patience offered by Carole. She made the whole experience an efficient and very pleasant one. She is a credit to your Colchester store. Nothing was too much trouble. Thank you Carole
24 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Jill, thank you for leaving a 5⭐️ review. It’s great to hear Carole made the switch easy for you and that you felt comfortable in store. We're glad to have you with us! - Three Social Media Team.
Callum was amazing
Callum was amazing. Helpful and with attention to detail.
As I've said to him: I'm with Three for more than 11 years as always had face to face.
20 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hey Elsa! 🌷We’re thrilled to know Callum made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
I had great experience today
I had great experience today. It was wonderful. Sean he was amazing.
15 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
That’s brilliant 🌟 Humayun. Sean delivered such attentive and engaging support, creating a moment that left a lasting impression 💫 -Arvind
Joyce was lovely and very helpful and…
Joyce was lovely and very helpful and friendly , she got my broadband sorted straight away
11 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Colchester
Hi Rosie, it is wonderful to hear that your home internet setup was completed so quickly and easily. We are incredibly glad Joyce could step in with such a warm approach to ensure your connection was up and running straight away. -Shivam
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