We had a great experience at Three thanks to Shahed today. We came in after some troubles with our wifi box not arriving and he helped us sort it all out really quickly and efficiently. It was all cle... Ver mais
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Veja o que dizem as avaliações
Cristina was super helpful today! I initially came in to collect the 5G hub for home WiFi, and she talked me through how it works. I also expressed interest in a data plan for a future tablet purchase... Ver mais
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Zahra was super helpful in explaining all of my options for a phone upgrade before my contract end! I had some issues with my storage and she was super helpful at showing me the calculations for all a... Ver mais
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I returned my home broadband and I was still billed over £200. I have the tracking and have been going back and fourth to the store and with customer service who have blocked my personal number also.... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Three UK - 3Store Islington
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contato
8/9 Upper Street, N1 0PQ, Islington, London, Reino Unido
- 02077046664
4,9
Excelente
161 avaliações
Sem histórico de pedidos de avaliações
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Tuhin was very helpful
Tuhin was very helpful, happy with the service
7 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Thank you for your feedback, Hedieh! We’re so glad to hear Tuhin took fantastic care of you. 🌟 - VodafoneThree Social Media Team
Tuhin was very helpful and kind and…
Tuhin was very helpful and kind and sorted my WiFi for me with no trouble.
7 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Ruby, thank you for sharing your feedback, we are glad that Tuhin looked after you so well and managed to get your internet connection working flawlessly without any hassle!— VodafoneThree Social Media Team
Mr. Tuhin is amazing.
Mr. Tuhin is amazing. I almost lost all my apps which I couldn't find. He found them, it was hidden in my phone. Thank you Tuhin for helping me out.
7 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Dalmar, thank you for sharing your feedback, we are glad that Mr. Tuhin looked after you so well and managed to locate all your missing applications to get everything working perfectly again! -Shivam
Zahra at the Angel store
Zahra was super helpful in explaining all of my options for a phone upgrade before my contract end! I had some issues with my storage and she was super helpful at showing me the calculations for all available options and helped me come to an informed decision.
6 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
That’s wonderful to hear, Elizaveta! A big shoutout to Zahra at our Angel branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
We had a great experience at Three…
We had a great experience at Three thanks to Shahed today. We came in after some troubles with our wifi box not arriving and he helped us sort it all out really quickly and efficiently. It was all clear and all round a great experience. Will definitely recommend Three to a friend, thank you Shahed!
5 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Emma, thanks for sharing this. It’s good to know Shahed resolved everything quickly and kept things clear, making the whole process smooth from start to finish. -Suhaas
Shahed was very helpful and I got a…
Shahed was very helpful and I got a really good deal. Thank you
5 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
We're so glad to hear Shahed worked his magic, Gillian :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Resposta da Three UK - 3Store Islington
That's impressive, YiYi. We are delighted that Tuhin provided excellent service. We truly appreciate your support. 😊 -Prabhjeet
Excellent service from Almina
4 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Thank you for sharing your experience! We’re so glad Almina was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Cristina was very helpful & efficient
Cristina was very helpful & efficient
3 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Aw 🎉 We love hearing this, Ben. We’re thrilled that Cristina was able to give you great support 😊 Thank you for your lovely review. -Neha
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I received from this company. For more than a week, I have been trying to resolve an issue regarding an incorrect charge on my bill, yet no satisfactory solution has been provided.
On June 1, 2026, at approximately 2:00 PM, I visited the customer service office expecting assistance with a billing error that should have been addressed promptly. Instead, I was met with a shocking lack of professionalism and respect from the staff.
In particular, an employee named Zahra handled my complaint in a rude, dismissive, and unprofessional manner. Rather than listening to my concerns and helping resolve the overcharge, she appeared irritated simply because I was exercising my right as a customer to question an incorrect bill and request a proper explanation.
What concerns me most is not only the billing issue itself but the way customers are treated when they seek assistance. No customer should be made to feel disrespected, ignored, or intimidated for raising a legitimate concern.
I am formally requesting that this matter be investigated, including both the billing discrepancy and the conduct of the employee involved. Customers deserve transparency, accountability, and respectful treatment. Based on my experience, I cannot recommend this company to others until significant improvements are made to its customer service practices.
I expect a prompt response and a full resolution of the overcharge issue.
1 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Kellen, we’re sorry to hear about your experience. We’d appreciate the opportunity to discuss this with you directly so we can look into what’s happened and support you with the next steps. Please contact us through our complaints page here: https://bit.ly/3uJlOrF. This will connect you with our specialist team, who can review your account and address the concerns you’ve raised. We’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Shahed attended me today and i was so…
Shahed attended me today and i was so happy with his service.He's so approachable .He do deserve this job..
Thank You
2 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Gloria, nice to know Shahed created such a positive impression and made you feel comfortable and confident throughout your experience. — VodafoneThree Social Media Team
Resposta da Three UK - 3Store Islington
Shahed, we’re happy to know you received great service joining us. Thanks for sharing your experience. -Ayesha
Thulin provided excellent service and…
Thulin provided excellent service and helped me with a new e sim for use while in the UK.
29 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Ian. Thank you so much for taking the time to share this, as it is fantastic to hear that Thulin provided such excellent service and got your setup sorted out for your time in the UK. -Shivam
Shared was brilliant
Shared was brilliant, he took time to understand my needs and managed to get me what I wanted!
29 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Alan. Thank you so much for taking the time to share this, as it is fantastic to hear that Shared provided such brilliant support and found exactly what you needed. -Shivam
Excellent service
Thin serves us, we are from Australia and had troubles with our eSIM. He was able to set up a new eSIM and also set up our phones for us too.
Excellent service. Thank you so much.
29 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Sharyn, we really appreciate your message. Thin will be delighted to know he made everything easy during your visit from Australia 🤗⭐ -Ayesha
Very thorough and friendly!
29 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
That’s fabulous, Paul! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! -Neha
Thanks Tuhi
I went to Three Islington store and the advisor Mr. Tuhin helped me throughout everything. I lost my phone, so I was really frustrated. He gave a me a replacement sim and after buying a phone, he helped to set it up. Great service, highly recommnded.
29 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Donald! We're delighted Mr Tuhin provided outstanding support. Thanks so much for your fantastic 5⭐ review! Your recommendation means a lot to us 💜 -Neha
Cristina was very helpful today
Cristina was very helpful today, setting up my new phone i wi recommend to friends
28 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hi Suzanne, thanks for sharing this — really lovely to hear Cristina was so helpful getting your new phone set up. Great to know you’d happily recommend her to friends as well. -Shivam
Shahed was helpful
Shahed was helpful, very obliging and a wonderful chap
27 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Hey Peter, this is such a lovely message. Shahed will be so pleased to know his helpful and obliging nature made your visit a great one ✨ -Ayesha
The staff was very helpful
The staff, Almina, was very knowladgeble, very informative, kind and helpful.
27 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Islington
Thanks for the fantastic review, Susanne! We truly appreciate you sharing your experience, and it’s wonderful to hear that Almina provided you with outstanding care. 🎉 -Neha
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