Three Kingston store Every time I come into this particular store I recieve excellent customer service. The staff here a re always pleasant and I find they go the extra mile and above to en... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had an excellent service delivered by Shri, he help me to sort out s very difficult issue with my number/tel. I’ll be back on Friday, as there is something else to be completed. Fantastic service so... Ver mais
A empresa respondeu
Personally what made my experience so great was the fact that it was so QUICK. Tashleen was extremely helpful, patient & friendly. She really made my experience in a positive factor.
A empresa respondeu
It was an amazing customer service! Nada and Tash really loved how they helped me with my Plan. As I was struggling with my plan I needed an upgrade, my old age and this generation cannot keep up but... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Three UK - 3Store Kingston
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contato
57 Clarence Street, KT1 1RB, Kingston, London, Reino Unido
- 02085468290
4,5
Excelente
38 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Another day and 3 broadband is letting us down again
Another day and 3 broadband is low to no internet. There is a message on their website saying they are working on it. It’s been poor for months and lately just ridiculous. I would NOT CHOOSE #3BROADBAND EVER AGAIN. Buyer beware based on my experience anyway.
28 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hello Jack, we understand how important a strong internet connection is, and we’re sorry to hear that your experience hasn’t met expectations. This isn’t the level of service we aim to provide.
As we’re unable to check account details on Social Media, please reach out to our Customer Support team here: https://bit.ly/3MQgrfW. They’re available Monday to Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 8:00 PM, and will be able to review your account and assist you further. -Neha
Shane helped me so much
Shane helped me so much, was very patient and kind. It was professional help. Thank you.
7 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thanks for the review, Elizabeth. It’s great to hear you felt well supported throughout your visit and that Shane made the whole experience smooth and reassuring. -Shivam
AMAZING CUSTOMER SERVICE
Personally what made my experience so great was the fact that it was so QUICK. Tashleen was extremely helpful, patient & friendly. She really made my experience in a positive factor.
5 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hey Aoki, that’s marvellous! A big shoutout to Tashleen for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Ranin she is sooooo good and got time…
Ranin she is sooooo good and got time for me . Very very good to see her again.
3 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hey Wendy, every cherished memory is shaped by people like Ranin, whose dedication truly stands out. She will be excited to welcome you back again. -Ashifa
Three Kingston store offers excellent customer service
Three Kingston store
Every time I come into this particular store I recieve excellent customer service.
The staff here a re always pleasant and I find they go the extra mile and above to ensure I leave the store with a smile on my face having all they can do.
This goes for all the staff who have attended to me.
I don’t often give reviews but the staff here are excellent
Today Ranin offered the same excellent customer service I am used to here.
Highly recommend that people come here even if they have to travel.
21 de abril de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
We appreciate you, Sophia! Hearing that every member of the team consistently delivers excellent service is the best feedback we could ask for. Ranin will be especially happy to know they kept the streak going. 🥳😀 -Ayesha
My experience at three was amazing…
My experience at three was amazing thanks to Shane, he really helped me with my contract and understood my needs. 5 stars from me.
Keep it up guys
6 de abril de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hey Lacey, it’s fantastic to know your experience left you smiling! We truly appreciate your kind words about Shane’s efficiency. It was our pleasure to serve you. -Ashifa
I visited the Three store in…Kingston upon Thames
I visited the Three store in Kingston-upon-Thames after having issues with an online order. This was the second unsuccessful online order I’d had, as the first was wrongly cancelled by the fraud team, and then the second wasn’t delivered. Tashleen dealt with me, and was a great help in getting my second online order cancelled, and then reconnecting my phone number when that was cancelled by the online customer services too! However when applying for a phone in store I then had issues on running a credit check, because a couple had already run for the online orders which then hadn’t materialised.
Between Tashleen and the team in the store - Ivo, Paul and Zan - they found the right mechanism to appeal the credit rejection, and they helped me direct my request to have the previous searches removed from my record. I was then able to return the next day to collect my new phone.
I was really impressed by the effort made by Tashleen, Paul, Ivo and Zan to fix what had become a really tricky problem that was absolutely not of their making. The fact that it was resolved so quickly is absolutely down to their excellent professional knowledge and attention to detail. I will always come back to this team if ever I need anything, whether still Three, or in future Vodaphone.
3 de abril de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thank you for taking the time to share such detailed feedback, Elizabeth. It’s fantastic to hear how dedicated Tashleen, Ivo, Paul and Zan were in guiding you through a complicated situation and ensuring everything was put right. Their determination and expertise clearly made a real difference, and we’re delighted the outcome worked out so well for you. -Afaq
Thank you to Mr Zan and Paul
Thank you to Mr Zan and Paul, I appreciate all the service. It was my first time in the shop in Kingston.
31 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thank you, Sadik, for sharing your experience. We’re delighted to hear Zan and Paul made your first visit to our Kingston store a positive one. 🥰 -Prabhjeet
Great customer service
Great customer service, friendly and professional.
21 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
That’s awesome to hear! 🎉 Lis, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Great service
Great service, Shane was really helpful and resolved my email problem effectively and promptly. He is a credit to Three!
10 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thank you for sharing this fantastic feedback, Sarah! We’re delighted to hear that Shane was able to get everything sorted for you. Wishing you a lovely and joyful day! -Afaq
Very good explanation of the product…
Very good explanation of the product and good knowledge
7 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thank you so much for the amazing 5⭐ review, Ioan. 🌟 We're thrilled to hear that our team was able to guide you clearly and confidently. Here’s to great things ahead ❤️ -Arvind
Excellent
Excellent! professional and timely!- highly recommend!!
6 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Wow, we absolutely love hearing this, Julian! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Tashleen was very helpful
i was having some issues with my phone and Tashleen offered to help me. She was so polite, thank you very much!
6 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
That’s fantastic, Himika! 🎉 It’s wonderful to hear that Tashleen was able to sort everything and make the experience smooth. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Afaq
staff were kind and very helpful
staff were kind and very helpful! :)
5 de março de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Absolutely, Amy! It’s amazing to hear that the team created such a positive experience for you with their warmth and willingness to help. When staff go the extra mile like that, it truly makes all the difference. -Manavata
Ivo and Tash were fantastic
Ivo and Tash were fantastic. Thank you for getting me the offer.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thank you for sharing your feedback, Valentina. It’s wonderful to hear that Ivo and Tash provided such a seamless, supportive experience and helped you set up a contract that suits you well. -Afaq
Stop taking more money from my account
Stop taking more money from my account. This feels exactly like a thief. !!!!!!!!!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hey Zulaa. If you have a rolling contract payments will continue to be owed and taken for every month that the account is active. If you no longer wish to use your line and want to close it so that no more services are supplied, or payments due then please get in touch with our customer services here: https://bit.ly/2PmAIzQ -Scott
Very helpful staff at 3 Kingston
Very helpful staff at 3 Kingston
Ivaylo was very Knowledgeable and really made the process smooth and quick
Thanks
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thanks for the review, Domenico! We're thrilled our team and Ivaylo at the Kingston store gave you great service and friendly guidance. ⭐ -Neha
I had an excellent service delivered by…
I had an excellent service delivered by Shri, he help me to sort out s very difficult issue with my number/tel. I’ll be back on Friday, as there is something else to be completed. Fantastic service so far!!!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hi Mari, we’re thrilled Shri’s dedication helped resolve a challenging situation. Thank you for taking the time to share such an incredible 5 ⭐ review. -Suhaas
The staff were amazing
The staff were amazing, helped me sort my phone out and got me a great new plan.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Thanks so much for your lovely review, Rachel! 🌟 We’re delighted the staff were amazing and helped you get everything sorted with your phone and a great new plan. 💜 -Shivam
Shane in mobile Three Kingston upon…
Shane in mobile Three Kingston upon thames branch is very helpful and provide a perfect customer service
Thank you xxxx
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Kingston
Hi Ana, thank you for sharing your feedback. We’re glad to hear that Shane at our Kingston upon Thames store was able to assist you and make your visit smooth. ☺️ -Prabhjeet
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.