I went in today because I was concerned about the security of my Three account. Chloe was very very helpful and helped me through the whole process. She let me know that I was a victim of fraud an... Ver mais
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Veja o que dizem as avaliações
⭐⭐⭐⭐ We would like to say a huge thank you to the team at the Three Store in Oxford Westgate, especially Jahlecia and the manager, Chris. We visited the store yesterday regarding a prob... Ver mais
A empresa respondeu
Jahlecia and Chloe been absolutely great for me and my mum in Oxford brunch! They explained us whole process extremely efficiently and managed to find a great deal which save a lot of money for our fa... Ver mais
A empresa respondeu
Great experience at your store today. James was amazing, friendly and helpful, good customer service, highly recommended Thank you
A empresa respondeu
Detalhes da empresa
Sobre Three UK - 3Store Oxford (Westgate)
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contato
Unit U49, 234 The Westgate, OX1 1PE, Oxford, South, Reino Unido
- 01865247021
4,9
Excelente
71 avaliações
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Great experience at your store today
Great experience at your store today. James was amazing, friendly and helpful, good customer service, highly recommended
Thank you
20 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Fiona, we're glad to know James provided warm and helpful service – Three Social Media Team
⭐⭐⭐⭐
⭐⭐⭐⭐
We would like to say a huge thank you to the team at the Three Store in Oxford Westgate, especially Jahlecia and the manager, Chris.
We visited the store yesterday regarding a problem with Babbu account, and Jahlecia kindly asked us to return the following day so she could look into everything properly. True to her word, she worked incredibly hard to resolve the issue and kept us informed throughout.
Chris also stepped in and was extremely helpful and supportive. Together, they went above and beyond to sort everything out. They even helped reduce Babbu’s monthly phone bill, which was an unexpected bonus.
The issue with Babbu’s credit file was caused by an error that wasn’t his fault, and thanks to their help, we’re hopeful that once the credit record has been updated over the next month, he’ll be able to move forward with applying for his mortgage.
The customer service we received was outstanding. Both Jahlecia and Chris were patient, professional, understanding and genuinely cared about finding the best outcome for us. It’s rare to receive such dedicated service these days, and we left feeling listened to, valued and very grateful.
Babbu is extremely satisfied with the outcome, and we wouldn’t hesitate to recommend the Three Store at Oxford Westgate to anyone. Thank you both for your kindness, professionalism and for going the extra mile.
19 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Thank you so much for sharing this wonderful feedback, Seema. We’re delighted to hear that Jahlecia and Chris at our Oxford Westgate branch went above and beyond to support you and get everything sorted. 😊 – Three Social Media Team
Great people Chloe and Jahlecia are…
Great people Chloe and Jahlecia are amazing helpful people especially for adults that are not tech savvy
18 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hey Carl, thanks for the wonderful 5⭐ review! We’re thrilled Chloe and Jahlecia offered such great guidance and made everything easy to understand.
Three Social Media Team
Resposta da Three UK - 3Store Oxford (Westgate)
Hello Xiaohua, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. – Three Social Media Team
Very good customer Service
Very good customer Service, great kindness.
15 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Waldemar. We really appreciate your kind words about the helpful and attentive care you experienced. Thank you for taking the time to share your positive feedback with us today.— Three Social Media Team
Hasnain was very helpful
Hasnain was very helpful, very confident, nice. Gave me a great offer, I will think about it and he also helped with my SIM card and fixed my issue. I had full information about my problem.
13 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi there, thank you for the lovely feedback. We’re happy to know that Hasnain provided strong support, fixed your SIM issue, and explained a great offer with confidence and clarity.
– Three Social Media Team
Professional and helpful staff
I went in today because I was concerned about the security of my Three account. Chloe was very very helpful and helped me through the whole process. She let me know that I was a victim of fraud and then took steps to help me secure my account. Firstly she changed my email address back and then issued a new sim card for the card that the scammer had taken out, locking them out. Then she walked me through the process of reporting it to the Three fraud line.
Throughout the process, Chloe was extremely professional and kind and even sat with me while I was on the phone with Three's fraud department.
I think that Chloe really went above and beyond in proving the best possible customer service and I think she should get a massive bonus and pay rise and promotion.
11 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hey Thomas, thank you for sharing your experience and for the ⭐⭐⭐⭐⭐ review. We’re truly grateful that Chloe was there to guide you through such a stressful moment with care and professionalism.
Three Social Media Team
Jahlecia was brilliant
Jahlecia was brilliant - we have come in three times now and have always been so lucky to be attended by Jahlecia - super attentive, patient and kind
4 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi there 🎯 We’re delighted Jahlecia’s attentive, patient and caring approach has made such a positive impression on every visit. Your words are a real highlight 😊
- Three Social Media Team
Markuss was super helpful
Markuss was super helpful, professional and very knowledgeable in their field. They made the whole process easy.
3 de julho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Bamuri, we appreciate your review. We’re pleased to know that Markuss delivered professional assistance and ensured everything was handled smoothly.
– Three Social Media Team
Markuss was an absolute superstar!
Markuss was an absolute superstar! Great service! Was initially planning to change mobile service provider but his diligence and ease of communication made so much sense and I’m happy to stay with Three thanks to Markuss!
27 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Ahmed. It is incredible to read your review, and we are absolutely thrilled that you chose to remain with us. We know how important clear communication is when making these decisions, and we are glad that Markuss provided such dedicated support to turn your experience around. Thank you so much for taking the time to share your feedback.— Three Social Media Team
Very helpful James was,explained…
Very helpful James was,explained everything very well and was very pleasant and polite.
21 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Henry, it is great to hear James explained everything clearly and made the experience pleasant for you. Thank you for the kind words. -Suhaas
Jahlecia and Chloe been absolutely…
Jahlecia and Chloe been absolutely great for me and my mum in Oxford brunch! They explained us whole process extremely efficiently and managed to find a great deal which save a lot of money for our family!I would strongly recommend them to anyone! They made whole experience so positive and above our expectations!! Thank you so much. I will definitely stay with Three provider for more years only thanks to them!
13 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hey Agnieszka, thank you for your feedback! It’s fantastic to hear that Jahlecia and Chloe explained everything clearly and found a great deal for your family at our Oxford store. 🙌 -Veronica
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Jo! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
JAMES IS MY HERO
JAMES IS MY HERO
I came with a broken phone and he helped me replace it and not charge me too much extra
Im very happy
2 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Mariama. We’re delighted James gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Neha
Chis has done an absolutely amazing job…
Chis has done an absolutely amazing job in a stressful time! Top customer service!
2 de junho de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
That’s fantastic, Harry! It feels amazing to know Chris was able to sort everything and make the experience smooth. Thank you for taking the time to leave such an incredible 5⭐ review! -Neha
Great shop
Very convenient location, fast service, friendly staff.
30 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hi Yuliya 👋 Thank you so much for sharing your experience. We're thrilled you enjoyed our prompt efficiency and received stellar care at our highly accessible store. -Arvind
Brilliant service every time at Oxford…
Brilliant service every time at Oxford branch Westgate
18 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Wow, Julian! It feels incredible to know our colleague at the Oxford Branch, Westgate made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Neha
Chlorine really helped me fixed my…
Chlorine really helped me fixed my charging port and got me on a better plan thank you!
15 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Thanks so much, Jonathan! We’re delighted you had such a positive experience with Chlorine, and your kind words mean the world to our team 😊. -Neha
James and Jahlecia gave great service…
James and Jahlecia gave great service yesterday and i really love my new phone
5 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Thank you so much for the great feedback, Ammar! We’re really glad to hear James and Jahlecia gave you excellent service and helped you get a phone you love. We’ll make sure they see your kind words. -Ayesha
Excellent service from James & Chris at…
Excellent service from James & Chris at 3 mobile in the Westgate centre.
They gave good advice and were extremely knowledgeable and helpful and set me up for my move to Spain.
5 de maio de 2026
Avaliação não solicitada
Resposta da Three UK - 3Store Oxford (Westgate)
Hey Bernadette, it’s fantastic to hear how James & Chris your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
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