Three UK - 3Store Torquay Avaliações 

64
O TrustScore é 5 de um total de 5

4,8

12 Union Street, TQ2 5PL Torquay, South, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful staff. Dan talked us all they way through the phone and SIM upgrade and renewal. Ben did a fab job of transferring all the data. Very pleasant experience

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great custo... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Eletrônicos e Tecnologia

Sobre Three UK - 3Store Torquay

Escrito pela empresa

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Escrito pela empresa

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Informações de contato

  • 12 Union Street, TQ2 5PL, Torquay, South, Reino Unido

  • 01803389390

4,8

Excelente

O TrustScore é 5 de um total de 5

64 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(64)

31.400 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Trish gave us excellent customer service and explained everything so well that even me a non tech person understood. Thank you Trish

25 de abril de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hi Carol! We’re delighted Trish made everything clear and easy to understand. It’s wonderful knowing her patient guidance helped you feel confident. -Suhaas

Avaliado com 5 de um total de 5 estrelas

Left happy,bency helped me with the bill

22 de abril de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Brian, great to hear you left feeling sorted. Sounds like Bency made things simple by getting your bill organised and making sure everything was clear before you headed out. Always good when the support makes the whole visit feel smooth. -Manavata

Avaliado com 5 de um total de 5 estrelas

Very helpful and quick

Very helpful and quick, polite and friendly, 100% good service and recommended

22 de abril de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Thank you, Stacey! We’re delighted our team’s efficiency and warm approach made such a strong impression. Your recommendation means a lot. -Kishan

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Bency and Dom

Fantastic service from Bency and Dom. Very happy with the deal I was given, with the awesome trade in.

19 de abril de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hi Sam, it’s great to read your feedback. We’re really pleased to hear that Bency and Dom provided such a positive experience. It’s good to know you’re happy with the deal and the trade‑in you received. -Shivam

Avaliado com 5 de um total de 5 estrelas

I wanted to share an outstanding…

I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused on helping me find the best solution for my needs.

Dominic took the time to clearly explain all my options, answered every question with patience, and made the whole process seamless and stress-free. What really stood out was his professionalism combined with a friendly, approachable manner—nothing felt rushed or pushed.

It’s rare to come across service of this calibre, and Dominic is a real credit to the team. If you’re visiting the Torquay store, I highly recommend asking for him. First-class service from start to finish!

29 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Wow, thank you so much for writing this wonderful review of your experience with Dominic. It's a joy for us that he made you feel so confident and comfortable, and we greatly appreciate your recommendation. We hope you have a fantastic week, Richard :) -Scott

Avaliado com 5 de um total de 5 estrelas

Trish was an absolute delight

Trish was an absolute delight! Had a bunch of rubbish apps on my phone, she cleared them all out. Nothing was too much trouble for her.

26 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Thank you for your lovely feedback, Susan. We’re delighted Trish was able to clear those apps and make things easier for you. -Shivam

Avaliado com 1 de um total de 5 estrelas

up to my previous…

Just a follow up to my previous review,if Pete or anyone from three can read this .Three have said they have tried to contact me by phone regarding my complaint ..I was sent an email with a complaint reference number ,but the email has been deleted accidently by me.I couldn't face a call off one of your operators again ,I really would like to sort this complaint by email ,dealing with operators has completely made me very stressed and effected my mental health .All I want to do is send the info from my previous review to someone who will take action regarding my complaint and hopefully get this resolved ,no more calls please ,please tell someone with authority to get in touch by email, I really don't want to be a three customer anymore .The last 2-3 years has really made me ill .I have about 22 months of my contact remaining ,to add insult to injury the prices have recently increased .I really want this issue resolved and want to get away from three completely as a good will gesture please release me from this contract after 20 years a loyal phone customer and 15 years WiFi ,I think it's the least you could do.by the way it's a business contract and please send me a PAC number ,? So I can move to a more professional company .thankyou .

25 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hello Stephen, thank you for sharing your concerns. We’re sorry to hear about the difficulties you’ve experienced and that you wish to leave us. While we’re unable to discuss account‑specific matters here, you can take this further by contacting our complaints team through this link: https://bit.ly/3uJlOrF. For business accounts, please use our Contact Three Business page: https://bit.ly/3RkG1h0, and we hope you have a lovely day ahead. -Kashish

Avaliado com 5 de um total de 5 estrelas

Excellent service

I always have an excellent experience when visiting the torquay store. Sarah was very helpful in assisting me with my new phone also helping me with the data transfer and trading in my old phone. Everyone is so helpful

20 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hi Roy, congratulations on your new phone. We’re pleased to hear Sarah and the team in Torquay took great care of you, set everything up, moved your data across, and assisted with your trade in. -Kishan

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Sarah

Fantastic service from Sarah. Very helpful and knowledgeable to someone who is an OAP. I would recommend all my friends to speak to her in Torquays Three shop. Thank you so much Sarah your a star.

13 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Thank you for sharing this wonderful feedback, Sean. It’s fantastic to hear how well you were supported in our Torquay store. Sarah will be absolutely delighted to know her guidance made such a strong impression. -Manavata

Avaliado com 5 de um total de 5 estrelas

We were served by 2 brilliant advisors…

We were served by 2 brilliant advisors in the Torquay Store. Both Sarah & Dan were brilliant and nothing was to hard for them. Making us feel at ease and helping us through all of our questions. They are a credit to the store and we thank them very much.

6 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Thanks for taking the time to leave this feedback, Theresa. We’re so happy Sarah and Dan could answer all your questions and make you feel comfortable throughout :) -Ayesha

Avaliado com 5 de um total de 5 estrelas

Dann & Sarah were a delight to be…

Dann & Sarah were a delight to be served by. They made the change to our new phone seamless. We are very grateful for the expertise and help. 100% recommended to friends and family. Thank you again to you both

6 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Peter, thank you for the review. We’re overjoyed that Dann and Sarah made your experience outstanding. It’s great to know you’d recommend us to your family and friends, and we wish you a fantastic day. 😊 -Neha

Avaliado com 5 de um total de 5 estrelas

Dan and Ben were extremely…

Dan and Ben were extremely knowledgeable and made our new purchase go very smoothly. Highly recommend.

5 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hi Patrick, it’s great to hear that Dan and Ben used their expertise to ensure a seamless experience with your latest upgrade. We really appreciate your recommendation. -Kishan

Avaliado com 5 de um total de 5 estrelas

Dan and Ben were incredibly helpful

Dan and Ben were incredibly helpful, as always, a great service. Thank you

5 de março de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Patrick, we couldn’t ask for more! Dan and Ben’s thoughtful support transformed service into lasting happiness. We’re honored to be part of your experience. -Ashifa

Avaliado com 5 de um total de 5 estrelas

Fantastic, helpful staff.

We visited the store looking for new phones. We had a very friendly welcome from sarah. Unsure of what we wanted, Sarah had lots of advice for us. We settled on the phones we wanted but they weren't in stock so would be delivered to our home address within a week. We explained to Sarah that we are a bit technophobe! Sarah kindly offered that if we bring the new phones back into store, she would transfer all our information, apps, photos etc over to the new phones.
She did exactly that! Sarah had something useful advice and was so helpful. 2 weeks later when I hadn't managed to link my smartwatch to the new phone, we went back in and Sarah & the team managed to sort it out.
The whole experience was fantastic.
Amazing team & so friendly!
Thank you very much for such a pleasant experience.

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Tracy! Thank you for such a wonderful review! We’re so happy Sarah could make the whole experience easy and enjoyable for you. From choosing your phones to sorting your smartwatch, the team loved helping you, and we’re so glad you felt supported every step of the way. 💙 -Ayesha

Avaliado com 5 de um total de 5 estrelas

Dan was very helpful and was happy to…

Dan was very helpful and was happy to help with every issue. He has impeccable costumer service skills and was happy to chat with us and show us all the best offers upfront with no issues.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

That’s fantastic feedback, Lily 🌟 We’re so pleased Dan gave you such great support and made the whole process easy 🙌 Thanks for taking the time to share your experience 💙 -Shivam

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Avaliado com 5 de um total de 5 estrelas

Great service

Sarah got us both new phones and accessories on Saturday. Great service

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

What a joy to hear that Sarah transformed your weekend vibes to life. From sleek new devices to the perfect accessories, she made the entire experience seamless and enjoyable. Thank you for choosing us, Kenney, we hope you’re loving every moment with your new tech! -Ashifa

Avaliado com 5 de um total de 5 estrelas

Sarah and Danny helped me with an issue…

Sarah and Danny helped me with an issue on my phone. Lovely service and helped with all thank you

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hey Margaret, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Avaliado com 5 de um total de 5 estrelas

Very good excellent

Very good excellent

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hello Tawanda, we appreciate your 5⭐ review. It's wonderful to know you had a great experience. -Arvind

Avaliado com 5 de um total de 5 estrelas

Bency was very helpful professional and…

Bency was very helpful professional and sorted out my problem world class friendly I have 2 contracts with 3 the service I get from your Torquay branch is excellent thankyou

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Three UK - 3Store Torquay

Resposta da Three UK - 3Store Torquay

Hello there! It’s lovely to hear that Bency was thorough, answered all your questions, and made everything easy. We’re also glad the Torquay branch worked out so well for you. Have a very lovely day ahead 🤗. -Kashish

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