Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Veja o que dizem as avaliações
Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
A empresa respondeu
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
A empresa respondeu
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Three UK - 3Store Washington
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contato
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, Reino Unido
- 01914155501
4,9
Excelente
133 avaliações
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Charlene was so lovely with me and…
Charlene was so lovely with me and helped me solve my problem 5 stars from me!!!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
We totally appreciate your 5* review - Have a nice day -Maxine
Very helpful
Very helpful, lovely service, pleased with my purchase
29 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Friendly staff and very helpful we…
Friendly staff and very helpful we upgraded our plan and got a great deal they are a credit to the company we have been 3 customers for lots of years and always find the staff lovely and helpful
28 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Resposta da Three UK - 3Store Washington
We're pleased that you had a friendly interaction with Aimee :) Thank you for the 5 star review, Steven -Scott
Aimee at three
Aimee was really helpful and helped me understand thoroughly what my phone bill would be before i accepted to it.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
That's brilliant, KC. Aimee going over all the details to make you confident in your purchase is really great to hear :) -Scott
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Efficiency top notch
Efficiency top notch , very happy with service provided at 3 store Washington Tyne and Wear . Aimee was brilliant.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Nice and easy Anth was very helpful
Nice and easy Anth was very helpful
2 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful
The assistant was very knowledgeable and answered all questions thoroughly. The only small thing was an add on of extras which I wasn't told about until after signing however it was down to a genuine error that as it happens we wanted the extras anyway
1 de novembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Hello there.
We're glad to hear the assistant was able to help you get the info you needed while you were signing up for a new deal. It's unfortunate that the details you mentioned weren't discussed before finalising things, we're always working to do better and make sure all the important details are explained prior to completing the process, and hope we can improve on this in future.
Thanks for taking the time to leave us this review. It helps us know what's going right, and what isn't. -Pete
Poor phone support and expensive contract sim
So far I have spent approximately 5 hours making phone calls helping my sister in law with her bills and re-activating a replacement phone. We were eventually told that everything was fine and working but discovered that the SIM card had not been activated. Yesterday we travelled 12 miles to the 3 store at Washington Galleries and our issues were resolved by Amy, a fantastically helpful and friendly customer support member, in a matter of minutes. Thank you Amy. 😀 You were a star.🌟
15 de setembro de 2025
Avaliação não solicitada
Resposta da Three UK - 3Store Washington
Sorry to hear that you and your sister in law had such a frustrating experience when speaking with our team, Patricia.
Yay for Amy saving the day! Thanks for taking the time to share a positive outcome.
Have a great day! -Jade
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