Having used similar ticket protection in the past and been let down by very small print, TicketPlan was very clear. When we made the decision to not attend the event a week before, I got the ball... Ver mais
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Veja o que dizem as avaliações
They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
A empresa respondeu
Bought a £10 ticket to a card show and wanted to cancel 3 months in advance due to mental ill health and depression. Needed waves and waves of paperwork and in my current state I can barely even leave... Ver mais
A empresa respondeu
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Informações de contato
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Reino Unido
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sorted my refund quickly with no fuss
Sorted my refund quickly with no fuss ! Very satisfied
24 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Jeremy,
Thank you for leaving us a 5* review, are are pleased that we could assist with your refund.
Kind regards,
Refunds Team
refund process was great
refund process was great, very last minute accident occurred and therefore couldn’t make the concert, team got back to me very quickly!
27 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Sara,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds team
Resposta da TicketPlan
Hi Avril,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt slower than expected.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
It was a tedious experience
It was a tedious experience. I got sick and couldn’t attend an acting workshop in London and it was treated as if I couldn’t go to work for a month! I had to get a medical report from my GP just to get a refund. Then the system was hideous this time! It was so difficult to upload the documents there. It is made extremely difficult so that people give up on the refund application process. Obviously! So unnecessary!
27 de março de 2026
Resposta da TicketPlan
Hi Baris,
We’re very sorry to hear about your experience.
As administrators of the Refund Promise, we’re required to assess every application against the specified circumstances outlined in the Terms and Conditions. This means requesting
medical evidence so we can accurately review each application.
We’re also sorry to hear that you found the document upload process difficult on this occasion, and we value your feedback on this.
Kind regards,
Refunds Team
Quick no fuss service
I had to apply for a refund and the online application process was very simple and the staff were very understanding and processed my refund very quickly and with minimal fuss.
15 de abril de 2026
Resposta da TicketPlan
Hi Tiffany,
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Resposta da TicketPlan
Hi S M H,
Thank you for taking the time to leave us a 5 * review, we appreciate your feedback.
Kind regards,
Refunds Team
Easy claims process!
Really easy to claim and got my refund very quickly. Would highly recommend you take out ticket protection!
16 de abril de 2026
Resposta da TicketPlan
Hi Jane,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
The staff were accessible by phone and…
The staff were accessible by phone and were very efficient.
My claim was handled well.
15 de abril de 2026
Resposta da TicketPlan
Hi Michael,
Thank you for leaving us a 5* review, we appreciate your feedback .
Kind regards,
Refunds Team
Refund easy to claim and paid out quickly
We were unable to attend a concert due to husband being in hospital and we were refunded quickly with support on how to make a claim.
14 de abril de 2026
Resposta da TicketPlan
Hi Vanessa,
Thank you for taking the time to leave us a 5*, we appreciate your feedback.
Kind regards,
Refunds Team
After many genuine screenshots and…
After many genuine screenshots and attempts to get my refund Ticketplan state they are not regulated so they don’t have to do anything they don’t want to. They don’t want to pay out - have nothing to do with this company.
23 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Madge,
We’re very sorry to hear about your experience and the circumstances surrounding your application.
We understand how frustrating this must feel, especially after providing supporting screenshots. As administrators of the Ticket Protection on behalf of our partners, we’re required to review each application in line with the agreed Terms and Conditions. This helps ensure every case is assessed fairly and consistently, based on the specified circumstances of the Refund Promise.
We appreciate this isn’t the outcome you were hoping for. If you believe any information may have been missed, please contact us at refunds@ticketplangroup.com and we’ll be happy to take another look.
The TicketPlan Customer Care Team
Easier than expected
Was expecting a bit of a nightmare but claim form was well explained and simple to use. Placed claim Wednesday, got refund Monday.
16 de abril de 2026
Resposta da TicketPlan
Hi AK,
Thank you for leaving us a 5* review.
We are pleased to hear of your positive experience and that we have been able to provide your refund.
Kind regards,
Refunds Team
The refund process was super easy and…
The refund process was super easy and quick. Can’t fault the service and would purchase the cover again if it’s ever needed 👍🏻
20 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
We are pleased to hear of your positive experience !
Thank you for taking the time to leave us a 5* review and we are pleased to have been able to assist with your refund.
Kind regards,
Refunds Team
Very pleased with outcome of my recent…
Very pleased with outcome of my recent claim. Initially thought that there was quite a lot form filling and proof required but all went very smoothly when submitted. Would definitely recommend and use in the future when booking tickets etc
15 de abril de 2026
Resposta da TicketPlan
Hi Carole,
Thank you for taking the time to leave us a 5* review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
5 star claims experience
Made the claims process easy & straightforward, would recommend
10 de abril de 2026
Resposta da TicketPlan
Hi Kay,
We are pleased that we could assist with your refund and thank you for leaving us a 5* review.
Kind regards,
Refunds Team
Resposta da TicketPlan
Hi Nigel,
We are pleased to hear of your positive experience.
We really appreciate you taking the time to leave us a 5* review and we are happy to have been able to assist with your refund.
Kind regards,
Refunds Team
Resposta da TicketPlan
Hi Rosie,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt slower than expected.
We appreciate you taking the time to leave a review, and your feedback helps us continue to improve.
Kind regards,
Refunds Team
Es ist mir nicht möglich im Juni an…
Es ist mir nicht möglich im Juni an einem Event teilzunehmen...Nach mehrfachen Mails der Firma, die oberflächlich waren und immer wieder verlangt wurde ich soll die Daten von meiner Behandlung senden.... war meine Antwort, .. da ich meine sensiblen Daten vom Arzt nicht senden werden, sollen Sie das Ticket verschenken! Unfassbar ich habe früh genug storniert! Egal Lebenslektion verstanden, diese Eventfirma nie wieder.... Nachtrag....ich habe Mail Kontakt gehabt ( ca.10 Mails) immer wieder das selbe! Ich möchte keinen Kontakt mehr was ich mitgeteilt habe!
17 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hallo Birgit Medium,
vielen Dank für dein Feedback.
Es tut uns leid, dass du so empfindest. Wir verstehen, dass der Ablauf möglicherweise nicht deinen Erwartungen entsprochen hat, und nehmen Bedenken hinsichtlich Datenschutz und Kundenerlebnis sehr ernst.
Wenn du möchtest, dass wir deine Erfahrung genauer untersuchen, kannst du dich gerne unter support@ticketplan.com an uns wenden.
Wir sind für dich da, falls du dies weiter besprechen möchtest,
das TicketPlan-Kundenserviceteam
Prompt refund
Trains to an event were cancelled en route due to a fatality on the track. Fortunately for my claim I gathered the required evidence to support this on the day whilst on my journey home, so I was able to provide the details when making my claim. My request for ticket refund was dealt with expeditiously and monies received promptly.
19 de março de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Clare,
This is great to hear!
Thank you for taking the time to leave us a 5* review, we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Everything was very good
Everything was very good, they answered very quickly and nice & I also got back the money quite fast :)
24 de março de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Patricia,
We are pleased to hear of your positive experience.
Thank you for leaving us a 5* review and we are happy that we could help with your refund.
Kind regards,
Refunds Team
Quick refund and fairly easy to upload…
Quick refund and fairly easy to upload documents.
1 de abril de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Hannah,
Thank you for leaving us a 5* review and we are happy that we could help with your refund.
Kind regards,
Refunds Team
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