Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Ver mais
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Veja o que dizem as avaliações
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Ver mais
A empresa respondeu
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Ver mais
A empresa respondeu
I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Informações de contato
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Reino Unido
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very humane and understanding
19 de agosto de 2026
Resposta da TicketPlan
Hi Caroline,
Thank you for your recent 5* review, we thank you for your kind feedback.
Kind regards,
Refunds Team
Good experience
Good experience, although had to provide a lot of proof for a refund despite purchasing extra for ticket protection
14 de agosto de 2026
Resposta da TicketPlan
Hi,
We appreciate your 4 * review and your feedback and are glad we could help with your refund.
Kind regards,
Refunds Team
Ami was incredibly diligent in tending…
Ami was incredibly diligent in tending to my query. Normally when operators promise a call back, they don't. In this instance Ami promptly called back and dealt with my issue in a caring and professional manner - an asset to your customer service team.
21 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Dan,
We appreciated your kind feedback and glad that we could assist you with a refund.
Kind regards,
Refund Team
I was told could not transfer tickets…
I was told could not transfer tickets but could apply for a receipt.
Then wanted a week for a response to be advised that I had to ticked the ticket plan refund.
This should be already added we have to pay a fee to buy the tickets and it on each ticket.
Robbery comes to mind
So wasted my time filling in for a refund for them to keep my payment and did not get to go to the event shocking an no voucher towards new tickets disgusting
20 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Tracey,
We’re very sorry to hear about your experience and the circumstances that led to your application. We understand how frustrating it must have been to spend time completing the process after being unable to attend the event.
Ticketplan administers the Refund Promise on behalf of our ticketing partners, and we’re duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. We appreciate that this may not have been the outcome you expected.
If you feel we’ve missed a detail or you’d like us to review the circumstances again, please contact us at refunds@ticketplangroup.com so we can look into this privately.
Kind regards,
Refunds Team
Refund
I requested a refund on Thursday, I was kept updated throughout. Received a phone call on Wednesday to let me know my refund had been processed. The whole refund process was easy and very self explanatory.
13 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Amiee,
We’re so pleased to hear that you found the Refund Promise process easy and straightforward. It’s great to know that the updates throughout, including the call confirming your refund had been processed, gave you reassurance.
Thank you for taking the time to share your 5-star review. We really appreciate your feedback!
Kind regards,
Refunds Team
Genuine company made the situation easy.
2 de junho de 2026
Resposta da TicketPlan
Hi Raj,
Thank you for your kind review. We’re delighted to hear that you found TicketPlan genuine and that we made the process easy for you.
We really appreciate you taking the time to share your experience, and we’re pleased we could make the situation a little easier.
Kind regards,
Refunds Team
More like a scam than a plan
More like a scam than a plan. Completely pointless. Incredibly intrusive and will create impossible barriers to avoid refund, even for the littlest amounts. Avoid for your peace and sanity!
18 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Matthew,
We are sorry to receive your 1* review.
So that we may look into this further, please could you respond to the find a reviewer request.
Kind regards,
Refunds Team
The process was relatively easy to…
The process was relatively easy to follow in order to get our a refund on my partners ticket when she was unable to attend a festival due to ill health. It was all done online but took a little longer for the refund to be issued than I would have expected, hence the drop of one star.
12 de agosto de 2026
Resposta da TicketPlan
Hi Ian,
Thank you for your 4-star review. We’re pleased to hear that you found the process relatively easy to follow and that the online application was straightforward.
We’re sorry the refund took a little longer than you expected. While we always aim to process applications as quickly as possible, some applications can require additional checks to ensure they meet the Terms and Conditions of the Refund Promise.
We really appreciate your feedback and are glad we could help with your partner’s ticket.
Kind regards,
Refunds Team
Miss Leading Can’t be bothered anymore!!
Not going to bother with the situation as I have told you many times that you do not get any medical notes when you are ill for one day and any business does not require any medical documents as you self cert for 7 days so if you want to continue with this situation for the sake of £64.50 Let me before I proceed further
Regards
Graeme
8 de julho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Dear Graeme,
We’re very sorry to hear about your experience and the circumstances that led to your application.
We understand your frustration regarding the supporting medical documentation. While we appreciate that self-certification may apply in other circumstances, TicketPlan must assess applications against the specific requirements of the Refund Promise and the Terms and Conditions agreed at the time of purchase. Medical evidence is required where illness is given as the reason for being unable to attend.
We administer the Refund Promise on behalf of our ticketing partners and must apply the same process consistently to ensure fairness for everyone.
Kind regards,
The Refund Team
Appauling after care service
Appauling after care service, after a bereavement they will not issue me with a refund, a death is a death, whether you have protection policy or not, you can not for see the future when you buy this tickets
12 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Douglas,
We’re very sorry to hear about your loss and the difficult circumstances you’ve experienced. We understand how upsetting this must have been, particularly during such a difficult time.
Ticket Protection is an optional service, and our records indicate that Ticket Protection was not selected with this booking. As a result, the Refund Promise does not apply to these tickets.
We understand this may be disappointing, but we must administer the Refund Promise in line with the agreed Terms and Conditions to ensure a fair and consistent process for everyone.
Kind regards,
The TicketPlan Customer Care Team
First time I ever bought insurance to…
First time I ever bought insurance to cover a concert ticket and I was scammed. I bought this for The Diaspora calling festival which was held in Milton Keyes . As someone who is out of town but is familiar with the Transit system. I knew there was a high chance of my train being cancelled or delayed. . I also knew there was a risk at the venue itself of not being accessible as I am a Wheelchair user. In trying to file a claim they literally only give you two options in this instant application which basically will automatically deny you if you choose any of the options. My claim should be covered but I have actually no legit way of filing a claim which will be reviewed and subsequently approved. I wouldn’t waste paying the extra insurance fee.
7 de agosto de 2026
Avaliação não solicitada
Excellent service
Excellent service. Would recommend using them. Looked after myself very well and very helpful many thanks 😊
4 de agosto de 2026
Resposta da TicketPlan
Hi Norman,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Easy to book tickets
Easy to book tickets. Unfortunately we had to cancel due to illness. We had taken out ticket protection and were able to have a refund which was processed efficiently.
5 de agosto de 2026
Resposta da TicketPlan
Hi Peter,
Thank you for taking the time to leave us a recent 5* review.
We appreciate you feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Amazing refund procedure so quick, can i thought them at all
So I rang and spoke to Ami, first time of having to ring them, and when i sent my form off, i put down the wrong amounts of receipt. Ami asked me to send email of original payment, she received it while i was on the call to her, put me on hold for a few minutes, and she said we are happy with your application the payment will go through in a a few days..wow how quick was that..amazing
12 de agosto de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi,
Thank you for your recent 5 * review, we appreciate your kind feedback.
We are glad we have been able to provide you with a refund.
Kind regards,
Refunds Team
My refund claim was dealt with promptly…
My refund claim was dealt with promptly and fairly. I provided proof of my claim, and payment was made on time. Correspondence was courteous and professional.
7 de agosto de 2026
Resposta da TicketPlan
Hi Richard,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to assist you.
Kind regards,
Refunds Team
Resposta da TicketPlan
Hi,
Thank you for taking the time to leave us a review.
We appreciate your feedback, and glad to have been able to provide you a refund.
Kind regards,
Refunds Team
All good but found all the tec…
All good but found all the tec difficult to cope with. Had regular responses but would have liked to actually speak to someone for support.
5 de agosto de 2026
Resposta da TicketPlan
Hi Stanley,
Thank you for your recent review and we appreciate your feedback.
Kind regards,
Refunds Team
No issues
It was quite easy to contact Ticket plan and provide the information they requested. They got back to me quite quickly to tell me I needed to provide additional information and then again to let me know when I could expect the refund.
16 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Mrs Hughes,
Thank you for your recent 5* review.
We appreciate your kind feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Quick and easy, worth having!
It's worth having for the price, was unable to attend a show and used settlement to buy tickets for another show.
4 de agosto de 2026
Resposta da TicketPlan
Hi Jeff,
Thank you for your recent 5* review.
We appreciate your feedback and glad we have been able to assist you with a refund.
Kind regards,
Refunds Team
Refund made on production of the…
Refund made on production of the documents. Thanks.
4 de agosto de 2026
Resposta da TicketPlan
Hi Rowena,
Thank you for your recent 5 * review.
We appreciate your feedback and glad to have been able to assist you.
Kind regards,
Refund Team
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