They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
A empresa respondeu
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Veja o que dizem as avaliações
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Ver mais
A empresa respondeu
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Ver mais
A empresa respondeu
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Informações de contato
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Reino Unido
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Refund very straightforward process
Refund very straightforward process, hassle-free document upload. A positive experience—highly recommended.
11 de junho de 2026
Resposta da TicketPlan
Hi Kunde,
Thank you for your recent 5* review.
We appreciate your feedback, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
NOT GOOD!!
I am extremely disappointed with the service I have received from TicketPlan.
My daughter was seriously unwell with sepsis, which meant we were unable to attend the Summer event in Weston-super-Mare. Despite explaining this clearly and providing the necessary information, I am repeatedly being asked further questions and for additional details that have already been supplied.
Each response from your team takes approximately 5–7 working days, which is causing unnecessary delays and added stress. The event took place almost two weeks ago, and I am still waiting for my refund with no clear resolution in sight.
In addition, it has been very difficult to get in contact with you. Emails are either ignored or significantly delayed, and there appears to be no easily accessible telephone support.
This level of service is unacceptable, particularly given the circumstances. I will now be taking this matter further if it is not resolved promptly.
I would appreciate an urgent update and confirmation of when my refund will be processed.
16 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi S B,
We’re very sorry to hear about your experience and the circumstances of your refund application. We understand how stressful this situation must have been for you and your family.
TicketPlan administers the Refund Promise on behalf of our partners and is required to assess all applications against the Terms and Conditions to ensure a fair and consistent process for every applicant. Where necessary, we may request additional information to verify that an application meets the specified circumstances of the Refund Promise.
We would also like to apologise for the delay in our responses. During the peak festival season, application volumes are significantly higher than usual, which can unfortunately extend our response times.
Since receiving your review, we have been in contact with you directly and can confirm that refunds for both bookings have now been processed.
Thank you for your patience and understanding.
Refunds Team
Kind regards,
Refunds Team
They were quick and very helpful
They were quick and very helpful
Much appreciated
24 de maio de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Abbie,
We appreciate you leaving us a 5* review, and we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Super easy to list tickets and fast payment
Super easy to list tickets, hassle free and speedy payment.
6 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Mary,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Quick and honest service
I unfortunately had to claim my ticket money back due to illness. The process was quick and straight forward. Many thanks.
4 de junho de 2026
Resposta da TicketPlan
Hi Danny,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Very thorough
Very thorough, needed to provide lots of information but ultimately full refund given. Very pleased with the service.
4 de junho de 2026
Resposta da TicketPlan
Thank you for your 5* review.
We're delighted to hear that, although the application process was thorough, you were pleased with the outcome and the service you received. The information we request helps us assess each application fairly and in line with the Terms and Conditions of the Refund Promise.
We appreciate you taking the time to share your experience and are pleased we could assist you.
Kind regards,
Refunds Team
Refund medical issue
Because of a medical issue I couldn't go to the event. I have delivered the medical proof and they have payed the money back. Top service!
11 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Glen,
Thank you for taking the time to leave us a 5 * review.
We appreciate your comments, and glad to have been able to assist you.
Kind regards,
Did what it said on the tin…
First time for years we had bought concert tickets …for Take That circus tour May 30 at Southampton.3 days before our daughter was rushed into hospital. Thank goodness we had Ticketplan cover. Easy online form and fast efficient service. Refund arrived today!
5 de junho de 2026
Resposta da TicketPlan
Hi Clive,
We appreciate your comments and for leaving us a 5* star review.
We are glad to have been able to provide a refund for your missed event.
Kind regards,
Refunds Team
Very impressed
All team members from the refund team were quick to respond to emails and refund was processed in a timely manner. Also received support over the telephone when completing the refund claim form. Very impressed.
5 de junho de 2026
Resposta da TicketPlan
Hi Sally,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
We had a prompt response and within a…
We had a prompt response and within a week were notified that our refund was agreed. You do need to supply plenty of paperwork as proof but that's fair enough.
3 de junho de 2026
Resposta da TicketPlan
Hi,
Thank you for your 5-star review.
We're pleased to hear that you received a prompt response and that your Application was assessed and approved within a week.
We appreciate your understanding regarding the supporting documentation required. While we strive to keep the process as straightforward as possible, collecting evidence is an important part of ensuring that all applications are reviewed fairly and in line with the Terms and Conditions.
Thank you for taking the time to share your experience.
Kind regards,
Refunds Team
Prompt and responsive service.
Easy process to recover cost of tickets booked following sudden illness. Good communication and speedy reimbursement.
2 de junho de 2026
Resposta da TicketPlan
Hi,
Thank you for your 5-star review.
We're delighted to hear that you found the process straightforward and that our team provided prompt communication throughout.
Your feedback regarding the responsiveness of our team and the speed of the refund process is greatly appreciated.
Kind regards,
Refunds Team
Awful experience
Awful experience, purchased tickets for Snowdon railway (no mention of ticket plan insurance on website even went back to check and cannot see this on here).
Partner got ill the day before we were supposed to go so had to cancel. Only to be told now we will not be getting a refund because of this insurance which didn’t even see on the website. This is disgusting customer service in this day and age and will make sure telling all friends and family to not touch this with a barge pole will not be using this ever again! Apparently customers don’t seem to matter or supposed to have a crystal ball that things are going to happen to prevent them from going.
4 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Michelle,
We’re very sorry to hear about your experience and the circumstances that led to your application, particularly given your partner’s illness and the disappointment of missing your planned visit.
As confirmed on our call, we can only consider applications where Ticket Protection was purchased as part of the original booking, and any application received must then be assessed against the specified circumstances and requirements of the Refund Promise.
We appreciate your comments regarding the visibility of Ticket Protection during the booking process and will ensure this feedback is passed on to the relevant partner.
Kind regards,
Refunds Team
I paid for protection on my 3 tickets for nothing
I paid for protection on my 3 tickets. On the day of the performance at the Globe, there was a rail strike and we could not get to the venue on time because we were stuck in crazy traffic.
I go to the ticket protection website to claim a refund and it says that they cannot do it because of the rail strike.
Not very ethical is it?
5 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Said,
We’re very sorry to hear about your experience and the circumstances that prevented you from attending the performance.
We administer the Ticket Protection Refund Promise on behalf of our partners and are duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. While we appreciate how disruptive rail strikes can be, rail and other public transport industrial action are specifically excluded within the Terms and Conditions of the Refund Promise.
We understand this outcome is disappointing, particularly when you had taken steps to protect your booking. If you believe there are additional details that were not considered, please contact us at refunds@ticketplangroup.com and our team will be happy to review the matter further.
Kind regards,
Refunds Team
Courteous and helpful
I needed to provide supplementary information a couple of times, but I felt that this was always in my interest, not an attempt to reject the claim. Communication was at all times courteous and helpful
3 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Slam Dunk Festival 2026 Refund
Slam Dunk Festival 2026 Refund -
I fractured my foot 3 weeks before the event. I unexpectedly had to have surgery on my foot 10days before. I had asked in a SD Facebook page whether anyone had put in a refund claim for something similar and my post was declined with one of the admin stating ‘Slam Dunk won’t refund you for a broken foot, you’d be better off trying to sell your ticket’. The event hadn’t sold out so I was extremely stressed that I wouldn’t get any money back and anxious about requesting a refund.
I shouldn’t have been. The process was straight forward, yes I had a form to complete, and provide evidence (A&E admission, surgery discharge, sick note etc).
The refund team contacted me the same day I submitted to ask for my booking confirmation as I’d missed that off my uploads, but advised ‘Please note there is no time restriction on sending the required documentation to us, and we are happy to review documents obtained retrospectively. Therefore, please provide this at your convenience’ - which was so reassuring!
Ticketplan aim to review refunds 1-5 business days from a new claim. On the 5th day I had an email update to say ‘We are currently liaising with See Tickets in relation to your booking, we will revert to you as soon as possible.’ (22nd May - the day before the event) I got the confirmation today (2nd June) that they are processing the refund!!
I have seen a couple of reviews claiming that they are scammers etc, but I think if you have a genuine reason for being unable to attend your booking, check the listed reasons in the T&Cs for what can and cannot be claimed you will absolutely get your money back. I will confidently pay for the Refund Promise is future. I am annoyed I didn’t take the promise out for the Big Green Coach I had booked to get me too and from the festival! YS
2 de junho de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Yasmin,
Thank you so much for taking the time to share your experience and for your 5* review.
We're sorry to hear about the injury and surgery that prevented you from attending Slam Dunk Festival, and we hope your recovery is going well. We're delighted to hear that you found the application process straightforward and that our team was able to provide reassurance and support throughout.
We appreciate your recognition of the importance of reviewing applications in line with the Terms and Conditions, and we're pleased we could help bring a positive outcome during what was clearly a stressful time.
Thank you for your kind comments about our Refund Promise and customer service. Your feedback means a great deal to the team.
Kind regards,
Refunds Team
Refund protection
Unfortunately, couldn't make the concert. Took out cancellation cover/refund protection at the time of booking, just in case. No quibble. Refund received very quickly. Holly, was lovely to speak to. Thank you
26 de maio de 2026
Resposta da TicketPlan
Hi Stephen,
Thank you for your recent 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Refund for tickets
Unfortunately I was unable to attend a concert due to having surgery for an ankle replacement so needed a refund for my tickets. After a few emails back and forth and providing the relevant information and documentation I received a full refund for which I was most grateful. I was kept informed about the process at all times.
22 de maio de 2026
Resposta da TicketPlan
Hi Nicola,
We appreciate your comments and thank you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
Terrible company
Terrible company
Don't waste your time getting insurance they don't pay don't get back to you for days
I had a urgent hospital appointment and procedure two days before a gig. Sent them documentation of date and procedure and they wanted more and more evidence letters from doctors . I just gave up but that's what they want. Absolutely useless
Do not get ticket protection you won't see a refund off these incompetent fools
12 de maio de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi,
We’re very sorry to hear about your experience and the circumstances that led to your application. We appreciate that dealing with an urgent hospital appointment and procedure so close to an event would have been a stressful situation.
As administrators of the Refund Promise we are duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. The supporting documentation requested is necessary to verify that an application meets the specified circumstances of the Refund Promise, and the same process is applied to all applicants.
We regret that you were dissatisfied with both the requirements and the timescales involved. If you feel we may have missed a detail, please contact us at refunds@ticketplangroup.com so we can review the matter further with you privately.
Kind regards,
Refunds Team
Claiming a refund when unable to attend.
Twice i have had to put in for a refund after taking out insurance in case i was unable to attend. Both times after sending the relevant documents of proof i have been refunded, smoothly and quickly. Communication has been brilliant 👏
16 de maio de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi there,
Thank you for your recent 5* review.
We appreciate your comments and glad to have been able to provide you with a refund on both occasions.
Kind regards,
Refunds Team
I really wouldnt bother with the…
I really wouldnt bother with the protection, I paid 8 quid for the protection. Bought 4 adult tickets and 1 child ticket totalling £130, my 2 year old developed sickness and diarrhoea not being able to attend, and because I dont have a doctor's note. (Was sick once maybe twice) I cant claim for the 1 adult ticket (the father staying home with him) Useless will not be buying again! Very misleading
23 de maio de 2026
Avaliação não solicitada
Resposta da TicketPlan
Hi Michaela,
We’re sorry to hear about the circumstances that led to your application and appreciate how disappointing it must have been to miss the event.
TicketPlan administers the Refund Promise on behalf of our partners and must assess every application in line with the Terms and Conditions. To ensure the process is fair and consistent for all customers, supporting documentation is required to verify that an application meets the specified terms and conditions covered by the Refund Promise.
We understand your frustration and appreciate your feedback regarding the experience. If you believe any information relating to your application has been overlooked, please contact us at refunds@ticketplangroup.com and our team will be happy to look into this further.
Refunds Team
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