Tiffany Avaliações 

DO NOT GO NEAR!!!
I genuinely do wish there was an option of 0 stars on these things!
An absolute disgrace of a company!!! For a supposed “high end” retailer their customer service and to be quite frank their jewellery quality was sub standard!
I ordered a necklace which as soon as it arrived I tried it on - didn’t like it as the quality was nowhere near what I expected for the price so I arranged to return it the next day,
I had to then chase the return of my money on 3 separate occasions.
When they did finally refund me they refunded me twice!?
Then they had the audacity when I had to refund them for THEIR mistake to ask for a direct bank transfer which left me out of pocket straight away as I’d paid for this on a credit card and the credit card company would’ve needed a 3% cash advance fee.
Did they care?? What do you think??
Being an honest person, when I refunded them I asked for them to let me know they’d received the funds and they asked me to prove it?? What???????
An absolute disgrace of a company I will NEVER use again!

I wouldn't even give them a 1 to be fair. Purchased a bracelet Oct 2021. Not even 2 years and it has snapped, broken off my wrist and lost some beads in the process. Apparently they DO NOT have a GUARANTEE!!!! They strongly advised that use their repair service, have it assessed and then pay for the privilege of a repair!!! Honestly absolutely flabbergasted by this. Unfortunately, after several emails back and forth to a Francesca @ cutomer care, she strongly advised that I must send it to them otherwise we cannot proceed further. I am not aware if Francesca knows, ( even though this has been mentioned they are in breach of ) The Consumer Act 2015. This has a protection in place for 6 years for faulty/ not fit for purpose goods. This bracelet I purchased from a Prestige Brand Tiffany & Co is faulty. I have rejected a repair on several emails to them and now they have refused to ISSUE me a replacement. I have requested their Managing Directors email address or CEO's again my request has been denied. Honestly thank you so much for your wonderful, useless customer care and lack of empathy. I will never give my hard earned cash to such a despicable company.

Faulty ring, sent off to repair and clean and which was advertised as complimentary and now Tiffany have the ring I am being charged a lot of money or they won’t return the ring.
Zero customer service, zero quality just living of their name.
They literally don’t care!! Avoid

I purchased a chain bracelet with a heart lock from Tiffany New York for my special Birthday, I only wear it occasionally, one day I noticed it was missing as I had worn it that day. I found the bracelet on the floor of my car , but the lock was nowhere to be seen, I cannot understand how it came away from the chain, anyway I rang Tiffany to get a replacement lock , but they wouldn’t supply it unless I sent it off for “repair, I told them I only it didn’t need repairing ,but the only way I could get a new lock was if I sent it away ,which I did at a cost of nearly £10.I then received a message to say that it would cost £260 plus another £10 to send it back to me, that was 3 weeks ago , they said they would ring me when it was “repaired” for me to pay and then they would send it back to me,but I’ve not heard a thing since although I have rung them twice to explain I only needed the lock. I wish I had read these reviews first and I would have just taken it to a local jeweller to get a new lock. Very disappointed with Tiffany as I thought I was buying from a reputable jewellery store when I purchased it.
Although three weeks isn’t a long time as far as other customers have said , but I still think I should have had a reply by now

Purchased Tiffany T ring 6 years ago. Last year a diamond fell out and Tiffany charged me £135 to replace it and check the rest of the diamonds were secure. Guess what another diamond fell out and eventually they replaced it free of charge but the next time I wore the ring guess what another diamond fell out. This time it was going to cost me more than I paid for the ring to repair all the prongs on all the diamonds as they were all worn even though they said they had checked all the diamonds were secure. Tiffany jewellery is not fit for purpose - why would I buy a ring and not wear it? Awful customer services with no empathy. Do not purchase from Tiffany - I thought I was getting superior quality jewellery but how wrong was I.

Brought a necklace for my daughter for Christmas. It’s already broken , sent back to Tiffany who said it’ll cost £75 to fix . Absolute poor quality matched by poor customer service . Spoke to a snotty manager who couldn’t care less . Will never buy from Tiffany again

Having been gifted a faulty pair of diamond earrings, which to date have gone back to Tiffany a number of times due to a fault with the screw back keep falling off. To date, over 5 years later they still have not fixed them them resulting in me not able to wear. Having just returned them again to explain an independent jeweller examined them and said it needs a replacement post as this is why the back keeps falling off, which Tiffany service centre should have identified in the first place, only for Tiffany now wanting to charge me over £250 to replace what has always been a faulty item! To note it’s pair earring is completely fine which cements the fact that one is faulty. Today I am left not able to wear earrings purchased from what I thought was a reputable name and not willing to accept their responsibility.
Having chased an update on my logged complaint 3 times in over a month now I am still waiting an update on this.
Be warned. I personally do not recommend buying from Tiffany as the after sales care is far from excellent or loyal to their customer.

Another terrible review for this terrible store. Rude, snooty, unhelpful and didn’t care one bit about us as customers. The assistant (stretching the term here) was immediately rude and dismissive. His manager was even worse. They told us we could exchange an item bought, then said no after we’d travelled into London to exchange it. Liars? It would seem so, and even worse they didn’t care at all. Horrible experience, you’ve just lost a long term customer, I will never set foot in there ever again. Go elsewhere!

Visit to the store on Bond Street to buy a charm for my daughters bracelet…
Doorman very polite, entered the store to be met by an Eastern European attack dog.
“Yes” is not how I am normally greeted? However I then asked if I could be shown to where the charms are.
You cannot buy charms in here but I can sell you a bracelet I was firmly told.
At this point another member of staff intervened and explained, apparently charms are only available on line.
The demeanour and aggression of the first member of staff was unwarranted. We will not be returning. Tiffany like everywhere must be struggling to get staff

My boyfriend brought me a bracelet for my birthday. It was expensive but tarnished so quickly, certainly not the quality I expected! I popped into store to have it cleaned and in fairness, it came up like new but after 4 weeks it’s tarnished again! I’ve had much cheaper jewellery from the likes of Pandora stand the test of time and not tarnish after years. Also, I was quoted £65 to have the length shortened, quite a rip off!

Purchased my wife a Tiffany Pendant & Chain (£300). The chain broke on the second time of wearing, chain not strong enough to carry the weight of pendant.
Contacted Tiffany and advised of the options:
1) Go to nearest Retail store (350 mile round trip for us).
2) Return chain and pay for recorded delivery, then wait for an Engineers Report!! and expected repair costs before authorising repairing (which we pay for!!).
3) Replacement or refund not an option.
Neither of these options appropriate so we are going to buy a new chain from another Jewellery company that has a chain appropriate to carry a Pendant.
Are Tiffany's the new Ratners!!
Shame as Pendant great quality but obviously the chain is cheap and not robust to carry a Pendant, surely the Brand should expect product quality to match.

Honestly the amount you pay and the customer service are not aligned. We ordered an engraved necklace for my sister's 18th. The delivery company sent it to the wrong address. They refused to send another necklace to my sister to ensure it would arrive in time for her birthday. We had to wait for a whole investigation and attempted retrieval. Once this failed they resent the necklace and it arrived the day before her birthday after weeks of stress and continuous poor communication. We asked for some kind of partial refund to which we were sent a pen because they don't do that. First of all what am I going to do with a pen, second of all a luxury brand can afford to do more when their products are at this price point. In addition they should use a more reliable delivery company. Not impressed...

Appalling experience with Tiffany's processes and customer service which ended with me without the product and with no refund (I returned the item but after an unusual delay they said they had not found it).

We had an amazing experience in Tiffany in Selfridges. . We purchased a present for our daughter . It was her 21st Birthday. Our sales assistant was Amy. Wow we cannot say enough . We chose the optimum present thanks to Amy and her professionalism. ❤️

Such poor quality for the price point.
I have now lost 2 Tiffany bracelets due to the badly made clasp mechanisms. I have never had this issue with any other jewellery brand.
Such a shame as one was a push present from my little boy.

I have today recieved a tiffany ring which had been purchased from tiffanys online for my nieces 21st birthday this weekend. The ring has no T & Co stamp or any silver hallmark.

I called the customer service centre, the first call I was hung up on the second time I managed to speak to someone.

I have never been so patronised or made to feel like I'm wasting thier time like this particular 'lady' made me feel.

She kept asking if it was a genuine Tiffany order and where did I order it from. After being asked this for the 3rd time I mandged to persuade her to take my order number to check the order. She confimred it was a genuine order!!! but she sounded so uninterested and kept telling me to just sent it back where they would check it and refund me if faulty.

I eventually thanked her for her dis-interest and sullen tone and hung up!!!

Over the years I have purchased several items from Tiffany, however after this treatment I will NEVER shop with them again.

I am SO disappointed with Tiffany
Not only did I have trouble in March 22 with my daughters Tiffany, now a bracelet I have purchased recently from them, the blue heart has come off as the soldering is not good enough.
Cannot be doing with being passed from person to person, for a complaint that is not my doing. There is NO Goodwill at all
Tiffany you should be ashamed of yourselves!
This is from a ‘ Loyal Customer ‘ A disgrace …..

Disgusting scammers. The ring never arrived. I asked for a refund after 18 days. We were supposed to revive it after 10 days. The next day they said they had just made it and had posted it. It was too late and I know longer need the ring. I pointed out that I’d asked for a refund before they’d made it and they refused. Don’t touch this company with a barge pole! 😡😡😡😡😡

Would give ZERO if available choice. Got earrings bought for me by my boyfriend. After 5 weeks the back became loose. I has to stop wearing them due to the fear of losing them. I returned the earrings to Tiffany to which they said they COULD NOT FIND ANY FAULT yet they wanted to charge me £57 to repair. I was confused so I emailed them and asked if they found NO FAULT why would there be any charge and I soon had the earrings returned un repaired!!! Then 5 months later the blue heart fell out of the earring. I DID NOT SEND BACK TO TIFFANY I contacted my VERY TRUSTY jeweller to establish the heart was merely glued to the earrings.
Tiffany is 💩 company and definitely NOT worth the money.

I bought an ear ring from Tiffany, Westfield’s one of which broke within a year. I took it to the store for repair where the lady who came to help us was so hostile and defensive demanding to see all email correspondence. One would think that the store will be sorry for selling a defective product. Not at all. She was taking the ring inside without telling me that she was taking it for cleaning. When I said I will come back as I was really annoyed with her behaviour, she told my adult daughter “ can you explain to your mom? I don’t think she understands” such a condescending behaviour that too from a non native English speaker. huge money wasted on a substandard product unfortunately.