My husband was served by Paulina and Neil, and we were extremely impressed with the level of customer service. Paulina was absolutely amazing. My dad was guiding my husband over the phone while... Ver mais
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Veja o que dizem as avaliações
I received an excellent service while choosing tiles for the refurb projects in my home. Oli was patient, knowledgeable, and really listened to what I was looking for. He offered thoughtful recommenda... Ver mais
Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... Ver mais
Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... Ver mais
Detalhes da empresa
Informações de contato
480-482 Ley Street, IG2 7BZ, London, Reino Unido
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is number one 5 star customer service
This is 5 star customer service i recieved from a great team. Suraj, Abbs and the team from Queensbury helped put together a great bathroom suit. Best service very happy with my bathroom. Would highly recommend their service. I have a 5 star Bathroom know thanks to the team. Best of luck to the team,
thank you
Mr R Manji

Resposta da Tiles DIY
Great service friendly people got…
Great service friendly people got delivered to my car within minutes I highly recommend going to tiles diy

Resposta da Tiles DIY
Staff where extremely friendly and…
Staff where extremely friendly and clearly experienced ! Love my tiles their perfect and amazing quality. Would definitely recommend 👌

Resposta da Tiles DIY
Excellent Custer service and very good…
Excellent Custer service and very good product quality.
Very happy all round..

Resposta da Tiles DIY
Wow!.
Wow!.. What a store at Colchester super tiles, super staff and super coffee... It's unbelievable the number of displays on show there ...
The store is very welcoming with a lovely atmosphere and brilliant staff nothing was too much trouble and we were put in the right direction for our bathroom tiles and was advised to use grey grout and grey mastic, I have only used white and was a sceptical about it, but boy does it work perfectly .... Tiles arrived on time and we collected although delivery was optional.... After visiting other Tile shops around I found this the most welcoming with very professional staff lower prices and great coffee.... As Arnold says 'I'LL BE BACK'...
Well done Colchester and thank you..

Resposta da Tiles DIY
Excellent service
All staff are very helpful. Variety of tiles are amazing. Colin from Colchester branch was very helpful and patient with me while I was choosing my tiles. Finally when I choose what I needed warehouse provided it asap and loaded into my vehicle. Excellent service

Resposta da Tiles DIY
DO NOT USE TILE DIY - Awful product and useless customer service.
DO NOT USE TILE DIY - Awful product and useless customer service.
1st sample arrived broken due to poor packaging
2nd Full size sample had deflection of 2mm across a 30 cm tile
Requested a new sample as the 2nd one was banana shaped. A ticket was raised, I heard nothing for two weeks and now I've had an email that says they delivered something, with nothing here.
If you want cheap tiles for top prices use DIY Tiles.

Resposta da Tiles DIY
Perfect customer service
Visited the Croydon store and was served by Lewis. He truly knows how to deal with customers and provided great advice regarding the products needed to go with my tiles. Lewis was extremely patient with me, allowing me to take my time choosing and applied no pressure at all. I purchased tiles for both bathrooms and once they were ready for collection Lewis loaded them all into my car. Simply fantastic customer service and always with a smile.

Resposta da Tiles DIY
I visited the Queensbury branch.
I visited the Queensbury branch.
The showroom layout was very nice.Most importantly the guy that welcomed me and my son into the store Neal.He was very knowledgeable and his customer service skills were fantastic.His manner and approach was great and he went above and beyond to help me get the desired products I needed at the best price.Purely because of the service of Neal I have been back again and bought more products for my house.Just wanted to say a massive thankyou to Neal and all the staff there.Keep up the great work guys and much appreciated.10/10.

Resposta da Tiles DIY
Best ever
Best ever! I found I needed marble tiles in two days. This was the only company I could find in the country that could deliver them to me in the time frame. Even those that said they could online, phoned to say they couldn't after all. My local Tunbridge Wells store also had some beautiful marble tiles on display to choose from, while many other stores have stopped stocking real stone. The lady in Tunbridge Wells store was really helpful and gave good advice. The tracking was excellent. I could see all the stages of their journey. The delivery was excellent with all tiles in perfect condition and absolutely stunning.

Resposta da Tiles DIY
Good customer care
The staff at the Bounds Green store were friendly and knowledgeable. There was a good atmosphere in the store and John was attentive and gave me practical solutions to a problem I had with my current project. I will definitely use and recommend this branch. the complimentary coffee was much appreciated too.

Resposta da Tiles DIY
We visited the Colchester store a few…
We visited the Colchester store a few times during the process of choosing our bathroom tiles. The team there were extremely welcoming and super helpful, they spent time assisting us and made great suggestions. The customer service was brilliant and they provided samples. Would highly recommend Barry and his team.

Resposta da Tiles DIY
We had a great experience at colchester store colchester…
We had a great experience at colchester store very professional and great ideas to help us with out new bathrooms being fitted,
Found the staff very friendly, we even had the children with us which would normally be difficult, but because they have an area for children with colouring books etc kept them busy, thank you to all the team

Resposta da Tiles DIY
Helpful staff at Bounds Green
We found the staff at Bounds Green to be very helpful, particularly John. We could not fault the service and parking was not a problem. We went to other providers for bathroom tiles and finally purchased them from Tiles DIY.

Resposta da Tiles DIY
Amazing service from the guys at the…
Amazing service from the guys at the Colchester store. Helped us at every step of the way. Bathroom has just been finished and we love it. Make this your first choice for tiles and bathrooms, you won’t be disappointed!

Resposta da Tiles DIY
I recently purchased outdoor tiles from…
I recently purchased outdoor tiles from Tiles DIY, and I couldn't be happier with my shopping experience. The delivery arrived right on my preferred date. The quality of the tiles exceeded my expectations, and the customer service was outstanding.

Resposta da Tiles DIY
Returns are not easy, but there is good customer support to help you do it
Very good quality products that arrived on time with very friendly delivery. I would recommend ordering a sample tile before making a big order as the tiles I purchased did look different to the pictures online.
I can understand how this happens, but I was surprised by the difference in colour and had to return.
The returns process requires customers to book and pay for their own collection and return which is straightward when using the curriors Tiles
DIY recommend. As with every company it is useful to read the T's and C's before making a big purchase.
I did not find the returns service easy to navigate, but I did receive very helpful and responsive customer service from Tiles DIY and they have been committed to ensuring I received a positive experience shopping with them, even though I ended up returning the products I ordered.

Resposta da Tiles DIY
visit not too long ago
I cannot speak highly enough of the exceptional service I received from Jermaine, an employee at 'Tiles DIY'. My recent visit to their store left a lasting impression on me, thanks to Jermaine's professionalism, knowledge, and dedication. Fine young gentleman, he has a bright future ahead of him
great overall experience
I recently visited 'Tiles DIY' to work on a little home improvement project, and I can confidently say that Jermaine, one of their employees, made the entire experience outstanding. From the moment I stepped into the store, I noticed how clean and tidy everything was, making it easy to navigate and find what I was looking for. As I approached Jermaine for assistance, he greeted me with a warm smile and genuine enthusiasm.
Jermaine's exceptional customer service skills truly shone throughout our interaction. He went above and beyond to understand the details of my project, patiently listening to my needs and offering valuable advice. His in-depth knowledge of the products and materials in the store was evident as he expertly guided me towards exactly what I required for my project.
Excellent experience
Tiles DIY is a brilliant company that offers a diverse selection of tiles,a special thanks to the assistant manager Kallum who offered a wide range of knowledge that helped me complete my bathroom
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