I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Ver mais
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Veja o que dizem as avaliações
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Ver mais
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The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Ver mais
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Ver mais
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Detalhes da empresa
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contato
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muito Bom
305 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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I ordered a custom bag
I ordered a custom bag. The creation process was easy and fun. Shipping was on time. The materials and construction are sturdy and well crafted. The bag was slightly larger than I had anticipated so I recommend double checking the measurements. otherwise everything was fantastic!
15 de janeiro de 2026
Resposta da Timbuk2
Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed the custom bag creation process and that everything arrived on time. It’s great to know the materials and craftsmanship met your expectations.
We also appreciate your helpful note about sizing—double-checking measurements is definitely a great tip for future customers. Thanks again for your support, and we’re so glad you’re enjoying your bag!
One of the plastic buckles broke within…
One of the plastic buckles broke within less than a month. And the padded shoulder add-on was way too bulky and stiff to be usable so I just decided not to use it at all. I also miss the colored contrast stitching from the previous versions of this bag I’ve happily owned (was such a fun detail). This is maybe my fourth (third in this size). All in all getting this newest bag felt like a downgrade. I wish it were otherwise, because I have historically been happy with these bags. But it’s the general trajectory of things, so…
30 de janeiro de 2026
Resposta da Timbuk2
Thanks for your feedback — we’re really sorry to hear this bag didn’t meet your expectations, especially after your past positive experiences with us.
The broken buckle isn’t something we expect, and we’d like to take a closer look. We’re reaching out to you directly to gather a few more details and help make this right.
We also appreciate your thoughts on the shoulder pad and design changes — that feedback is important to us.
Love the bag I got
Love the bag I got. Multiple purpose use and lots of safe places to put your important things as well as convenient pouches for easy access like phone.
26 de março de 2026
Resposta da Timbuk2
Thanks so much for your kind words! We’re glad to hear you’re loving your bag and finding it both versatile and practical. It’s great to know the pockets and compartments are making it easy to stay organized while keeping your essentials secure. Enjoy using it, and we appreciate you taking the time to share your experience!
I have been using Timbuk2 products…
I have been using Timbuk2 products since the 90's. Love the quality and versatility of the bags!
2 de fevereiro de 2026
Resposta da Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
I'm keeping both.
I ordered 2 different bag designs thinking I would choose the one that fit my needs best. Instead I kept them both as they are so well make and designed that I had uses for both. What a great company and commitment to quality!
2 de janeiro de 2026
Resposta da Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Resposta da Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Resposta da Timbuk2
Thanks so much for your kind words! We’re glad to hear the bag is working perfectly for your train commute—exactly what it was designed for. Appreciate you taking the time to share your experience!
The new shoulder strap is heavy
The new shoulder strap is heavy, cumbersome and does not cinch tightly. It makes my go-to travel bag much less convenient to use. Please return to the previous strap!
1 de abril de 2026
Resposta da Timbuk2
Thanks for your feedback—we’re sorry to hear the new shoulder strap isn’t working well for you. We understand how frustrating that can be.
Our team will be reaching out to you directly to learn more and help find a solution.
Couldn't get this anywhere else
The bag is exactly what I expected and the customization options are great!
19 de dezembro de 2025
Resposta da Timbuk2
Thank you so much for your kind words! We're glad to hear the bag met your expectations and that you enjoyed the customization options—it’s something we take a lot of pride in. We appreciate your support and hope you enjoy your bag for a long time!
Resposta da Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the bag and that it arrived quickly. Enjoy it, and we hope to see you again soon!
Resposta da Timbuk2
Thank you so much for your kind words! We're glad you like the design and quality—it means a lot to us. We appreciate your support!
Resposta da Timbuk2
Thank you for your kind words! We’re thrilled to hear you’re happy with the quality—your support means a lot to us.
Quick response time
Quick response time from customer service for a replacement part
30 de março de 2026
Resposta da Timbuk2
Thank you for your feedback! We're glad to hear our customer service team was able to respond quickly and assist you with your replacement part. We appreciate your support and are always here if you need anything else.
Great quality.
15 de novembro de 2025
Resposta da Timbuk2
Thank you for your kind words! We’re glad you’re happy with the quality and truly appreciate your support.
Custom strap ordered for an additional…
Timbuk2 reached out and went above and beyond to make things right. Many thanks to Joseph for his assistance.
20 de março de 2026
Resposta da Timbuk2
Thank you for bringing this to our attention—we’re really sorry to hear that your custom strap wasn’t included with your order.
This definitely isn’t the experience we want for you, especially after selecting a custom add-on. We’re already looking into what happened and will be reaching out to you as soon as possible to make this right.
We appreciate your patience and the opportunity to fix this for you.
Repair
I inquired about a repair for my backpack and while I couldn’t get a definitive answer about whether the repair would be fixable or covered under the lifetime warranty, I received a prompt response from customer service under 24hrs with details about how to ship my backpack to the repair center to check. I live in the San Jose area and saw that I could actually drop off to the Timbuk2 store at SF Premium Outlets in Livermore, so I did that instead of packaging it up and mailing it. Within a few days, I received an email notifying me that my backpack was accepted for repair and that it would be covered under the lifetime warranty. Several days later, I got an email notification that it was shipped to my house with an estimated date of arrival. I received my backpack all fixed up, about 8 days after I dropped it off. It was a fantastic experience, especially considering that I was notified that the process might take 6-10 weeks. Hopefully I won’t need another repair for a while but I wouldn’t hesitate to reach out to their customer service again, Timbuk2 made the process so easy and I know so many other brands make the process more challenging so that they don’t have to fulfill their warranty. This backpack was a gift back in 2018 and the only item I have from Timbuk2 but I might have to change that after this experience!
20 de março de 2026
Resposta da Timbuk2
Thank you so much for sharing your experience—we’re really glad we could help get your backpack back in action!
It’s great to hear that our team was able to guide you quickly and that the drop-off option in Livermore made things even easier. We know repairs can sometimes feel uncertain at the start, so we’re especially happy everything came together smoothly and much faster than expected.
We truly stand behind our lifetime warranty, and it means a lot to hear that the process felt straightforward and hassle-free compared to other brands. That backpack clearly has some history behind it, and we’re honored to keep it going strong.
If you ever need us again (hopefully not too soon!), we’ll be here—and we’d love to welcome you back for your next Timbuk2 piece whenever you’re ready.
Great product
I got the bag really fast and I just love your product.
My previous bag was also Timbuk2 and I used it for 10 years!!
1 de setembro de 2025
Resposta da Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag arrived quickly and that you’re loving it. It means a lot to know your previous Timbuk2 bag lasted you 10 years—that’s exactly the kind of durability we strive for. We truly appreciate your continued support!
This backpack was too heavy and I had…
This backpack was too heavy and I had to buy a different one. It hurt my back even when it was empty. I'm sorry it didn't work out.
11 de fevereiro de 2026
Resposta da Timbuk2
Thank you for sharing your feedback—we’re really sorry to hear that the backpack didn’t work out for you and caused discomfort. That’s definitely not the experience we want for our customers.
Fit and comfort can vary quite a bit depending on body type and how a bag sits, and we understand how frustrating it is when something just doesn’t feel right—even before adding any gear.
We’d really appreciate the chance to make this right and hear your feedback on the one you returned. If you’re open to it, please reach out to us at customerservice@timbuk2.com, and our team will be happy to assist with recommendations or next steps.
Thanks again for your honest feedback—it helps us continue to improve.
Great backpack love it
5 de janeiro de 2026
Resposta da Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the backpack—it means a lot to us. Enjoy it, and we appreciate your support!
Marlene helped me through the process…
Marlene helped me through the process of replacing two clips that I had broken over time. The messenger bag is approximately 14 years old or so, of which I have two. She was very helpful and quick to find the correct clips that would fit my bag and were out for delivery the following day.
I couldn’t ask more from a company that has Marlene as the representative for customer support. Timbuk2 has my loyalty and admiration for a company that stands behind their products.
In totality, my family and I own six various products from Timbuk2. I incorrectly stated five in a prior post.
A great company that makes a quality product!
28 de março de 2026
Resposta da Timbuk2
Thank you so much for sharing this incredible feedback! We’re thrilled to hear that Marlene was able to help you get your messenger bag back in action—especially after 14 years of use. That kind of longevity is exactly what we aim for, and it means a lot to know your bags have stood the test of time.
Marlene will be delighted to hear your kind words. Our support team takes great pride in making sure every customer gets the right solution quickly, and it’s wonderful to see that reflected in your experience.
We’re also honored to have earned your family’s loyalty across six Timbuk2 products—no correction needed, we’ll gladly take the upgrade! Thank you for trusting us over the years and for recognizing our commitment to quality and standing behind what we make.
Here’s to many more years of adventures with your gear!
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