Timpson Avaliações 

I took my shoes to the Timpson Branch in Asda(Smithdown Road, Liverpool). After 2 weeks the shoes were not ready so I couldn't use them for the event that I needed them. They said that they needed another week, again they were not ready. I went to collect them the next time and they were ruined so I decided to make a complaint. The agreement with costumer services was to refund 60 pounds to buy new shoes. The owner of the branch refused to give me this money instead they said only £40 pounds.
After 5 journeys to the branch and several calls to custumer services. they refunded 60 pounds to my account.
I lost my lovely shoes which they needed only to change the soles and also lost my confidence in Timpsons.

My son had photos taken for a passport, I sent them in and they was rejected, went back to the store, had them redone, sent those in and again rejected. £12.99 for photos and 2 lots of signed for postage costing around £15 out of pocket.

branch outside Tesco's Shoreham by Sea. Asked about battery replacement for an old Tag Heuer explained wasn't bothered about pressurised or seal as had opened previously and battery changed and not bothered about waterproof. Quoted £65!!! Shocked to say the least. I said what to take the back off and put in a battery take all of 10 minutes tops? Answered "we charge the same as Tag Heuer". Seriously? I got news for you.....you are not Tag Heuer!!! Attitude was pretty offhand and blasé guess he is not self employed or maybe just lazy? Will just get done in Worthing in normal Jewellers for third that price. Thing was I had 2 other watches to get done which will also be done there. Great business model you got there Timpson's lol!

Update so went into Worthing and low and behold was another Timpson's next to Jewellers (Montague Street) I was going to. So popped in, same question as above but this time was quoted £89!!! So do individual's make up their own prices Timpson's?

Went into Jewellers and quoted £15 for what I wanted which was simple battery change and done in less than 10 minutes! Moral don't use Timpson's try a normal Jewellers!

I went to get 3 keys made, one security that was sent off, 2 that were done in the shop in Watford Sainsbury and one I had to take back 3 times as still did not work.
Then the next time I went to pick up the security key, William was there and I explained that my key still was not working. He made a new key and as that was also a problem, he said my original key looks little bent, so I gave him another set and that worked. I was so happy that he resolved this and the advise was so correct.
Its a local and I have had watches, etc done there , so lucky to be able to park and get things sorted.

Absolutely fantastic service from start to finish from Dale at the Glass Houghton branch. I phoned up asking if they did replacement screen for iphone 14 and he replied saying yes and he could get me one for the following day which he duly did and I contacted him when it arrived and he fitted the new screen in less than 40 mins at a very good price. This is how business should be done (I run a very successful business myself) and I would VERY HIGHLY recommend this company👍🏻👌

Dan in the Plymouth Sainsbury's store at Marsh Mills is fantastic. Helpful, thoughtful and unrushed attitude free service - interested in what you need and does everything he can to help. I cannot thank him enough. Would highly recommend. Great service. Awesome. Thanks

Great service received from the staff at Timpsons (inside Sainsburys North Cheam) when I recently hired a Rugdoctor machine.

They have waisted my time with saying they could replace my car key then told me no. DO NOT USE THEM for replacement car keys. Be warned.

UPDATE AS REQUESTED BY TIMPSON
The simple issue is you do not tell the truth.
1. I visited your Winchester store to enquire about out getting a new car key (its an electronic key)
2. I was told yes it can be done but not by that store. No issue and pointed me to the Andover store.
3. I phoned the Andover store and was told that they do not have the equipment for that type of key and told me to contact the Fareham store located at an Asda.
4. I phoned that store and discussed the car (all info on the type of car and key) they told me that they can do the work and to turn up after 9am the following day.
5. I took the morning off work and travelled 40 mins to the store @0900 the following day to be informed that they will not work on that car “we will not touch it” were the exact words. When I asked why it is advertised on line AND had been told by three stores (including the actual store I was standing in) that it could be done there was no accurate reason apart from its a hard job.

Your communication and advertising is an absolute joke. I wasted my time and took a half day of leave expecting that it could be done. I did NOT turn up cold I had talked to your shops (including using your online tool) I was given inaccurate info even from the actual branch that subsequently said they would “not touch” it .

I hope that taking my time to tell you this awful experience will not also be a waste of my time and you instruct your employees properly and update your online system to inform others not to waste time.

Every time I get really good service from these shops. I have an old watch that I got a strap for that failed, and they repeatedly helped, replaced or did what was needed. Can’t recommend enough. The staff that have been around a while are so helpful and nice to deal with.

Tony at your Hounslow branch was so approachable and polite. He was very professional and authorised my refund after I spoke to customer services that a different guy from the same branch said no for refund which I was actually entitled to. I had my receipt and everything. Thanks Tony & thanks customer services but zero thankful to the other guy whose name I did not catch.

Kieran at Priory road, Kenilworth was very polite, did the very small job whilst I waited briefly. Perfect!

Having received poor customer service from Asda Tunstall branch I attended Asda Wolstanton.
Kyle was helpful and efficient and the Faulty key was replaced within 10 minutes. Thank you

Alex at Timpson within Tesco's, Stroud was really great today. Fixed the issue I had with my watch and didn't even charge for the service. Top man, thank you very much Alex!

I visited the Timpson store at Tescos in Llandudno Junction, North Wales. The gentleman running the store was extremely professional, kind and considerate. He did an excellent job changing the battery in my watch with no issues. I couldn’t have been happier with the service which I received. Thank you!

I wanted to leave a review for Ellis at the Bury St Edmunds store outside Sainsburys. What a genuinely caring and thoughtful member of your staff - he went well over and above to help me out with my Father's birthday gift engraving, so thank you to Ellis and a huge congratulations to Timpson's for their staff, work ethic and culture. We really need more of this in today's world!

Well being in need of a new battery for my watch and the majority of local jewellers now closed down I thought I would go to timpsons who have a unit inside Sainsbury’s in Upton Wirral, and they had the battery I needed. Now this is where I needed to sit down because I was expecting the normal price of between £4- 5 for the battery and not the £24.95 timpsons wanted. I’m sorry but there is no way in this world I would pay that much and I’m sorry that timpsons feel they could get away with overcharging that much for a £4 battery. I was going to also get a key cut but after the attempted ripoff battery price I walked away too scared to even ask. Sorry Timpsons if that’s how greedy you have become then you have now lost a customer and as many others I can forewarn of your prices. The only redeeming point is that I was told the price by the assistant with a straight face. Not impressed at all. (EBay £4.58 buy one get one free). After your reply I can only add to the fact that it didn’t matter if I just wanted to purchase a battery or have you unscrew the back of the watch and drop the battery in for me, rocket science it’s not. the price you were trying to charge is extortionate and done foc in many other places where I will be shopping in future.

I have only used Timpsons a couple of times, once to have my shoes re-soled (Royston High Street) and dry cleaning a suit (Royston at Tesco).

The shoes had to be re-soled again, as they weren't done correctly, although they did this without an additional charge.

The suit was a different story. The trousers came back damaged, and so were sent back for another clean. Unfortunately, this didn't resolve the damage, so they were sent off to the technical team to complete a report. In summary, they concluded the damage wasn't related to the dry cleaning process, and "suggest that the damage has been caused by the effects of localised abrasion from an object worn under the trousers, such as the top of a boot or sock." Rather amusingly, this would have required me to wear knee length socks or knee high boots (under the trousers). There is no way that I caused this damage, and interestingly, they claim we acknowledged this damage when the suit was dropped off for dry cleaning, which isn't accurate (although we did highlight a stain, that was removed).

I would really suggest that you find an alternative for your dry cleaning and shoe repairs.

Staines Timpsons - rude unhelpful staff. Sorry, they have lost my custom.

**Very disappointing experience with Timpson**

I took my gold Rotary watch, worth around £2,000, to Timpson for a battery replacement and to have the bracelet shortened. During the service, the watch was damaged. The clasp was then poorly repaired, and the watch still did not work and had to be sent for repair again.

What is most disappointing is the lack of accountability and transparency. For months, I have been trying to obtain information about exactly what work was carried out on my watch, but I was refused any documentation.

For a £2,000 watch, I expected professionalism, proper workmanship and respect for the customer. Unfortunately, Timpson failed to meet these basic expectations.

**Very poor experience. I would not recommend Timpson.**

Don’t trust these people with your watches! They break them, they then go off to their in house repairs department which then damage it more and then have to be taken to court to recover the money on the said watch! They say in house when documentation shows it was sent else where!

As for Vicky in customer services attitude and compassion to the customer, well alot to be desired! Maybe a little more customer empathy and understanding.

Clare looks forward to seeing you in court!

20/08/2026 - Thanks for the response Timpsons. Nobody will be emailing customer care as they don’t care about the customers and have some attitude problems, hence this going to court!