Tony Le Voi Group Avaliações 

We were appalled with the service we recently received at Levoi Lakeside branch.

As our three-year PCP agreement was coming to an end, we attended a scheduled appointment with one of their agents to discuss our available options. Unfortunately, the experience was very disappointing from start to finish.

The agent we met with was not engaging and did not provide the level of customer service we would expect. During our meeting, she repeatedly left us to speak with her manager rather than handling our queries directly. This led to unnecessary delays and made the process feel disjointed and unprofessional.

We specifically asked if the manager could come and speak with us directly to discuss our contract and options. However, we were told that the manager “stays away,” which we found both surprising and frustrating—particularly as we could clearly see him approaching other customers on the showroom floor to congratulate them on their purchases.

This inconsistency in customer treatment was disappointing and made us feel undervalued. Ultimately, the lack of engagement, transparency, and support led us to leave without progressing any further.

We hope they take this feedback seriously and review their customer service approach, as this experience has negatively impacted our perception of their business.

We would appreciate a response addressing our experience.

I doubt if we would renew any contracts with Levoi and would look to other car companies for future new cars.

Fantastic service and MOT - arranged for car to be collected from home due to having young children and all staff were friendly and informative throughout.

Good service kept me informed and updated friendly staff and price was fair

Found the staff helpful and polite also the service was completed in a timely manner.

Tony Le Voi Lakeside just keep outperforming themselves! Fantastic knowledgeable staff, polite, professional, easy to talk with, a great work ethic in their customer service dept! And just a good word for the mechanics and fitters who work on our Vauxhalls at Tony Le Voi Lakeside, quality work done each time, all broken down in an easy to understand manner! Thank you for a great service yet again!

I’m very happy with my experience with Tony Le Voi - servicing I had my car done since it was new , I’m by always kept up to date with it . The staff are helpful ring me when it’s done to let me know it’s being delivered back to me .

Quick service and great customer experience

Very friendly staff a very good service.

had my car mot lovely caring staff looked after me got to my appointment
a few hours early so had to wait to get it
done at appointment time as they couldn't fit me in earlier had coffee and biscuits to eat that were supplied
car passed with a few things that got picked up on for probably on its next sevice

Great service friendly staff

Had a very good experience booking with Tony Levoi.Great service and kept informed throughout the process and a very good price compared to another local Vauxhall dealer.picked up the car all cleaned inside and out,would definitely recommend.👍🏻

We had absolutely excellent service from Tony Le Voi’s in Lakeside. They are always polite, attentive and work as quickly as their workload allows them to. We also discovered that for a fee we can arrange collection and delivery for our car service (we are now a one car household so getting back from Lakeside in Thurrock to where we live is a pain) so having this service is an absolute godsend.

Amazing company to deal with Mr Jason Collins as always offers great customer service ,Kate Jackson is also a credit to the company keep the good work up Regards Charles electrical ltd

Very quick friendly service . Car came back shiny and cleaned. Very happy

On time had mot and service done at same time.

Dropped my car in a little late , no problem to Tony Le Voi, helped with moving car and a very helpful office staff.
Price quoted is what I paid , no add ons , would definitely use again.

Could not have been more helpful. Promptly identified the problem which is currently being attended to.

The car was serviced with care and attention as always. We were kept informed of progress and additional work needed and costing. The car was returned cleaned. We have always used Tony Le Voi Lakeside for servicing and MOT for the two cars and always receive a great service. The staff are polite and professional.

Great service as per usual very polite staff

Car was picked up from Home address around 11am and taken for service and mot at Tony Le Voi Lakeside.
Kept informed of the progress and whether any further items were required to pass mot.
Service and mot complete my car returned home at 5pm.