ToolChimp Avaliações 1.508

Even the fact that my limited experience with Live Chat caused delays, the operative was extremely patient and helpful and dealt with my issue effectively

Good communication and quick delivery thanks

Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there only job of delivery. I would recommend this company stay away from dpd. Infact everyone stay away from dpd, possibly worst delivery company

The item has not arrived, paid for next day delivery week later still not here!

Very fast service.

Easy purchase,quick delivery! Very happy. 👍🏻

Easy to order quick delivery

Terrible service! Avoid at all costs! I purchased an item in December and I allowed a little time due to the festive season. However a week into January I started to ask for details and updates on when I'm likely to receive the item. I was told it would be with me by the 5th or 6th of January. I didn't arrive so I contacted again to be told that the item was waiting to be restocked and wouldn't arrive until February. No offers of compensation for the trouble they're poor service and poor communication has caused just a generic apology.

Update (Feb 16th): As you can see from the response below a manager did get it touch to offer their apologies and to offer some sort of compensation. I had to chase them for an answer as to what sort of compensation but all they offered as 15% off my next order over £50 which needless to say I won't be using as I very much doubt I'll put myself through dealing with this shoddily ran organisation again.

It's now mid February and I'm STILL waiting on an order I made in December.

I'll update again to let you know how this plays out l. Most companies think they can get away with less than the bear minimum of an apology to avoid bad reviews so they can look as though they have taken action on the matter and leave a reply. They do this as it helps restore trust with whom ever is reading the trust pilot reviews sees on the negative comments that the company tried to resolve the matter.

Hence the update: I just wanted to let you all know this has still not been resolved. There is no attempt at contacting me about the missing order. I am the one still doing all the chasing.

I wouldn't go anywhere near this company again and I'd advise anyone reading to do the same. I was hoping I could have edited and updated this review demonstrating that they took action and offered a decent compensation for all the trouble. If they'd have done this I'd have left a more positive review.

As it stands, my summery, if you're thinking of purchasing from toolchimp, is to not bother & take your business somewhere else.

Placed an order on 31st December, still hasn't arrived even though they promise next day delivery, tried to contact them but no response, did an online chat, first guy just ended the chat for no reason, then tried again and got Jason, who promised my order would be delivered by mid end of the week and that DX would message me to say when it was out for delivery.... Well it's THURSDAY 15th January and STILL nothing from Toolchimp or DX regarding delivery. They take your money quick enough and then don't care if you receive your items. I have e tried contacting Toolchimp again, but yet again NO RESPONSE!!! I think the best course of action is to seek legal advice to try to reclaim the monies they have taken! And I will also be contacting Trading Standards as this is not on at all.

Do not buy from these cowboys!!!

Fast and efficient service

Quick delivery and very professional

Great price and quick delivery. Fantastic service.

Took a little time to arrive but over all good to deal with and competitive prices

Good prices, no nonsense delivery, well packaged.

Great price and quick delivery. Can't fault

I was a bit sceptical at first as this could’ve been a con company having not seen them before. Saying that now. I ordered a twin pack dewalt to replace my stolen kit. I had to chase a couple of time about my order but it turned up and is great. I would recommend and will use this company again.

What can I say absolutely one the worst companies I have dealt with in the last 35 years. Ordered axe so some incompetent brainless individual that clearly lacks any common sense sent it out in a bag, really you ask, and obviously the sheath got damaged, not too mention it was covered in rust. Then they wouldn’t refund the initial postage when I returned the item even though the said they would. Customer service really poor. Just buy elsewhere it’s not worth the effort.

DeWalt 4ah battery X2 . Excellent service quick dispatch and quick delivery and all packaged neatly .I highly recommend .and would without a doubt use them again 5⭐ toolchimp .

We ordered 10 Faithfull Wire Wheel 150mm x 23 x 32mm but when the box arrived fully in tact, it only had 7 inside. When we queried this, a short video was sent of a man supposedly packaging our order. We are absolutely adamant that there were only 7 items in this box. AVOID TOOLCHIMP!!!!