Dear Stef,
Thank you for sharing your feedback. We’re sorry to hear about your negative experience.
However, we must clarify some critical points to address the concerns raised in your review.
Upon reviewing your account, we noticed that you have been conducting trades using your API key. All trade outcomes, whether positive or negative, are a direct result of your trading activities. As this is your trading account, you have the autonomy to trade according to your preferences, and consequently, you bear full responsibility for the results of these trades.
First and foremost, Torobase does not endorse or collaborate with any third-party robots, software, or signal providers. Torobase has not provided you with any trading robot, and we do not offer any trading robots on our Torobase website. We strictly provide a trading platform for our users. Any decisions to use external tools, such as third-party trading robots, software, social trading, or signals, are solely the user’s choice and responsibility. We do not provide, recommend, or support any trading robots or similar products on our platform.
When you choose to integrate a third-party tool via API, it’s crucial to thoroughly research and understand the associated risks. Torobase has never endorsed any third-party trading robots, software, social trading, or signals. If you encounter issues with third-party software, we strongly advise you to contact the developers of that software directly for support.
Upon reviewing your account history, we noticed that you have been an active user since September 2023. You have made withdrawals totaling $4,529, processed smoothly in January, February, April, and July of 2024. These transactions were executed without any issues, demonstrating the reliability of our platform.
Trading with Torobase—whether by following, copying, or replicating the trades of other traders, or by using automated trading software such as algorithmic systems, robots, and similar solutions—is at your own risk. Even top-performing traders and advanced automated trading software can have flaws, make mistakes, or pursue risky strategies. The experience levels of traders and software developers can vary, and they may make decisions that don’t align with your financial goals or risk tolerance. Automated trading software might encounter technical issues, resulting in significant unexpected losses. When you participate in social trading, use automated robots, or follow other traders, all trades on your account are your responsibility. They are considered solely your own, made by you, and you bear full responsibility for the outcomes, including both profits and losses. Exercise caution when choosing traders or automated trading software to follow. Evaluate their track records and strategies, and actively monitor and manage your activities to mitigate potential risks.
Torobase operates transparently and ethically. We do not and will never engage in or support any fraudulent activities, including pyramid schemes. Such activities are strictly against our Terms and Conditions, and detecting such fraudulent activities or participating in them will lead to the immediate closure of the associated trading account(s). We urge you to refrain from spreading misinformation about our company, as we take such matters seriously and are prepared to take legal action if necessary.
Lastly, we encourage all our users to trade responsibly. Educate yourself, utilize educational resources, and consider trading on a demo account if you’re unsure about your skills. Always perform due diligence before engaging with any third-party software, tools, robots, signal providers, or social trading apps.
We are committed to providing a reliable and efficient trading experience and are here to support you within the scope of our services. If you have any further questions or require assistance, please contact our support team.
Thank you
Best regards,
The Torobase Team