Total Clothing Avaliações 

Resposta da Total Clothing

27 de out. de 2025

Hi Demosthenes,

Thank you for your feedback.

We’re very sorry for the communication delays and the extended delivery time you experienced. This certainly isn’t the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused.

As mentioned in our previous correspondence, some of the garments in your order were unfortunately out of stock. We did contact you on the 13th of October to explain this, but we completely understand that the further delays and lack of timely updates made the situation more stressful.

We will be raising this with our team to review how we can improve both our communication process and our delivery options moving forward.

Once again, we’re truly sorry for the inconvenience caused and thank you for taking the time to share your feedback, it helps us improve the experience for all our customers.

Kind regards,
The Customer Services Team
01733 394758

Resposta da Total Clothing

22 de out. de 2025

Hi Ella,

I’m sorry to hear about your experience and understand how frustrating this must be.

As mentioned during your previous email, live chat, and telephone conversations with our team, we’re unable to issue a replacement without proof of purchase.

We’ve requested your order number or the email address used to place the order, but unfortunately, these details were not a record on our system. Without this information, our customer service team can’t locate your order to process a replacement.

We also asked for details of when the payment was made so that we could trace the transaction in our system, but this information hasn’t been provided. Once we receive any of the requested details, we’ll be more than happy to issue a replacement, provided the item falls within our six-month faulty returns policy.

Please could you send us your order confirmation, order number, or details of the date and time of purchase? This will allow us to resolve the matter for you as quickly as possible.

If you’d like to discuss this further, please don’t hesitate to contact us on 01733 394758.

Thank you for your understanding,
The Customer Services Team

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your kind words! We're so glad to hear you had a lovely experience with us. Our team always aims to be friendly and prompt, so it's great to know that came through. We truly appreciate your support and hope to see you again soon! 🥰

Warm regards,
Team Total

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your kind review! We're really glad we could turn the situation around for you. Mistakes happen, and we're happy Carol was able to help you get everything sorted smoothly. She's a star, and we'll be sure to pass on your lovely feedback to her!

Thank you again for your support – we look forward to seeing you again in the future!

Warm regards,
Team Total

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your lovely review! We’re thrilled to hear that you received excellent service from Carol — she always goes the extra mile to help our customers. We’ll be sure to pass along your kind words to her.

Thanks again for your support, and we hope to welcome you back soon!

Warm regards,
Team Total

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for taking the time to share your experience! We're so pleased to hear that Dee was able to help you find exactly what you needed — even more so knowing you’re not from the local area. We'll make sure she sees your kind words — they’ll mean a lot to her!

We’re glad we could make things easy and convenient for you, and we hope to see you again if you ever need us in the future.

Warmest regards,
The Total Clothing Team

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your kind words! We're thrilled to hear that we exceeded your expectations and that our team was able to help you. Providing great service is what we strive for, and your feedback means a lot to us.

We hope to see you again soon!

Warm regards,
Team Total

Resposta da Total Clothing

20 de ago. de 2025

Hi Tanya ,
Thank you for taking the time to share your feedback. We’re sorry to hear the jumper didn’t fit quite right in the sleeves, even though the body was a good fit. Sizing can sometimes vary depending on style, and we completely understand how frustrating that must be.

If you’d like, our customer services team would be more than happy to help you find the right size or suggest an alternative style that may suit your daughter better.

Please reach out to us at Customerservices@totalclothing.co.uk with your order details, and we’ll get this sorted for you as quickly as possible.

We really value your feedback, as it helps us improve both our sizing guidance and our products. Thanks again for letting us know, and we hope we can make your next experience a perfect one.

Kind Regards,
The Customer Services Team

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your lovely feedback. We're truly delighted to hear that Sophie was able to make your visit such a positive experience. She is a fantastic member of our team, and we’re so pleased her patience and support made a difference for you and your family.

We understand how important it is to feel comfortable and supported, especially when shopping for school uniforms. We'll be sure to pass on your kind words to Sophie – they’ll mean the world to her!

Warmest regards,
The Total Clothing Team

Resposta da Total Clothing

17 de set. de 2025

Thank you so much for your fantastic review! We're delighted to hear you had an excellent experience with us. It's great to know that your order and exchange process were both smooth and efficient — that’s exactly the kind of hassle-free service we aim to provide.

We also really appreciate your kind words about the quality of our clothing. Thank you again for your support, and we hope to serve you again in the future!

Warm regards,
The Total Clothing Team