Totesluxeuk Avaliações 

308
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just received my bag and was so blown away by the quality. The delivery was fast and the customer services team were very nice to answer all my questions. Thank you

Avaliado com 5 de um total de 5 estrelas

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Ver mais

Avaliado com 5 de um total de 5 estrelas

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cance... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(308)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Already bought a few bags from Totes…

Already bought a few bags from Totes Lux and couldn’t be happier! They are beautiful with extremely good quality, also had to be in contact with the customer service and Kate was excellent, dealt with it straight away. Will keep buying more bags in different colours and they’re all amazing!

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you for your great customer…

Thank you for your great customer service, great product, very good quality as new, you have your own signature on the bag. Very good leather and high quality with a great price. I am so happy with how u take care of your customer needs as well.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful bag

Beautiful bag. High quality product, good finish. I am so pleased with it and looking forward to using it. I will definitely be buying more from this brand! And Really good customer service. My email was responded to promptly and my query was resolved in a timely manner. I would definitely recommend.

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Totes luxe uk bag

The product I received had amazing quality, looked beautiful and expensive. The company’s customer support is also great, kind and very helpful.

7 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BEST PURCHASE EVER

hello Girls,
i want to say a few words about my Purchase on Totes,
i am extremly happy to share my experienc with the this brand.
i bought the london Mini bag.
I loved it. the quality, the servise shipping and also the coustumer servise.
i recomand to consider this brand for yourself or eather as a gift for your dear ones.

XOXO to you and my special Bag Brand

14 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never replies at the email and not…

Edit after seller response : stop lying. Im waiting since a week ago for your answer
Never replies at the email and not solving my problems. I commented them on instagram and they keep deleting my comments. Horizontal

16 de agosto de 2023
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

**Hello, Thank you for your message. It doesn’t seem you’re a real customer of ours as we certainly have no correspondence from anyone that isn’t answered for a whole week. We’ve asked for more information about you and your order via trust pilot which you’ve refused to provide. We’ve also requested you to forward us the email so we can check that it’s being sent to the correct email address, again to no avail. Please do let us know if there is a real query you require assistance with via the email below. Thanks**

Unfortunately we don’t seem to have received any correspondence from you on the channels mentioned. Please could you reach out to our customer services team at info@totesluxeuk.com for the attention of Rachel and we will be able to pick up your query accordingly. We look forward to hearing from you. Thanks, Totes Luxe

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

I ordered a bag for a wedding outfit. I contacted customer services as the tracking code wasn’t working and it had been a while since it said it was out for delivery. They confirmed if it hadn’t arrived it was likely lost in transit and they’d send a new bag out. The bag I ordered wasn’t in stock and the wedding was the next day so Kate ordered me another bag, the Emily bag in camel which is lovely and had it delivered to the wedding venue for the next day just in time! Thank you Kate and Totes Luxe 😁

3 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous bag!!…

My bag is gorgeous and by far exceeded my expectations. It is beautifully made and fantastic value for money. I would not only recommend the bag but Tote LUXE UK.
I received the bag within three of four days of placing the order. Very efficient indeed! Thank you Tote LUXE UK - I shall certainly buy more bags from you!

7 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Small Business

I purchased the London Bag 22cm and I am thrilled with it! The quality is exceptional! I loved it so much that I have re-purchased in Blue and just awaiting it’s arrival!

5 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The London bag

The London bag (25cm ) in grey is perfect, everyone is asking me where is it from 😍❤️ beautiful, lovely, classy and also quality bag. Also very happy you send to my country Bosnia and Herzegovina, because we are small country and not all brands send here. THANK YOU! My next purchase will be soon -Black Milan bag 😍

12 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This bag is simply CLASSY

This bag is simply CLASSY! I initially was going to buy one rose bag till there I saw a promotion for two so decided why not. Did a medium and small. The bags are gorgeous! I did Grey and white. Shipping was on time. I also did wish it came in a box instead of a bag. Other than that my transaction was smooth and will definitely patronize again.

3 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding piece

Outstanding piece. Literally a piece of art. I just received my “rose bag” in white and it’s breathtaking. I will definitely buy again. The delivery was accurate just one day delay but due to the airport customs. Unfortunately it doesn’t smell leather but I don’t even care!the only thing I wish is that the package was sent through a box rather than a plastic bag.

16 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing experience again!

Ordered again after seeing how amazingly the quality was on the Chelsea bag. I decided to go for the Rose bag in Black and Tan and again they haven’t disappointed. A perfect dupe for a mini Kelly and fits my phone, keys, cards, lipstick, small hairbrush and Invisalign case without any issues. I think I’m slowly becoming addicted!

8 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A cool online store

A cool online store. Nice handbags. (Mini london and esther) I am a fan! the customer service is also correct! You will receive an answer within 5 hours. Thank you to Kate, Rachel and all the team.

7 de junho de 2023
Avaliação não solicitada

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