Trailersplus Avaliações 10.820

The guys were great it was fast and easy if I have to get another trailer I would go back in a minute thanks again

This Company sucks how is it you run a business but cannot pick up the phone and speak with customers! Straight up stupidity!!!

We purchased a 5X10 Dump Bed trailer after looking at many others over the last 2 months. The quality of this trailer is good, and the staff support especially from Casey Nanez was superb. I feel confident that we made the right choice for our needs and that Casey and his staff will be there to support us in future needs. Thanks Casey!

My trailer is just about 2 years old. The only time we have used it is for our annual trip to CO for a week in the mountains. The rest of the time it is garaged. Last week, Thursday June 10th, we left for CO. In Reno, NV we stopped for gas and I found out my bearings in one hub were completely gone/destroyed and wheel was wobbling. Trailersplus is appt only and when I called they said they were booked for the next few days but would have a guy call me. No suggestions or directions on how I could get it to them or what service they could offer. They wree too busy to talk to me. Again, on vacation with the family and only 3 hours into a 19 hour drive to my brother's house in CO. In the meantime I took it to a Les Schwab that was closer to me by 12 miles and actually talked to me. I could not have safely gone much further and was lucky to make it that far. They were kind enough to fit me in considering our travel situation. I dropped the trailer and drove to Trailersplus where I purchased the hub assembly, charged me $80 and didn't even offer to assist with any warranty issue there might have been. Les Schwab was amazing and installed the hub, checked and repacked the other hub and charged me only $60!!! They are amazing. Fast forward now to Saturday night, June 19th. We pull in to my brother's place after our family camping trip to the CO mountains. Now my other hub is blown, grease all over the tires and no telling what the hub is like. Les Schwab is closed and so is Trailersplus. No info at all on their website about what axle I have nor any way to look it up. I am dead in the water and they are closed Sun and Mon of course. We had to be back in CA Tues night and to work on Wed. I ended up having to pull the old axle, take it to a Tractor Supply store near my brother and buy a replacement axle and hubs. $230 and a long drive later, I'm home and had zero issues with the replacement. I called my location today to set up a time to come in and see what can be done to reimburse me, etc as the hubs were still under warranty. I was told that because I had it all done first, without taking all the problem parts to the store, that they can't honor the warranty or reimburse us!!! For that to have happened, I would have had to take the hub off in Reno, take it to the store, have them do the investigation to see if it was warranty. That would have taken a few days I was told. So Reno, NV for a few days while I wait for them to pay for an 80.00 part!!!! Asinine to say the least. The same would have had to happen on that Saturday when the other hub blew up. I would have had to stay in CO until Tuesday and then wait the few days for them to figure it out or tell me it wasn't covered......and THEN get it repaired. Not to mention they couldn't come to me or have it towed, etc. That's all on us, even if the hubs were faulty. Never had a warranty like that, where it all has to be verified and you leave a family stranded on vacation rather than look at it afterwords. I have the axle, the second blown hub, and pictures and receipts of it all. Didn't matter. Worst customer service and warranty plan ever. Even the plans they push on used cars are better than this!! Lesson learned, first and only purchase from them I'll ever make. Dexter axles and hubs, made in USA, blah, blah, but still last as long as the crap made in China. We fell for the schpeel though. Live and learn.

Bought a ATV trailer and what a nightmare. Only one customer at a time. Appointment required because of short of staff. Six people on site. Rushed through paperwork in order to get to lunch. I should have just walked out. I wish I had. Think twice about the Nampa, Idaho store.

Goede webwinkel
Snelle levering

Knowledgeable about the trailers and the financing aspect. customer friendly employees.

Bestelling geplaatst rollen voor onze rubberboot trailer. Alles super snel geleverd en in goede orde ontvangen. De kwaliteit is ronduit uitmuntend !

Friendly staff. Good communication.

Hi future owners of a cargo trailer: I bought a new TrailersPlus Loadrunner for the price of over $10k. Fresh from the Conway, Arkansas factory (one of four factory locations), this trailer was delivered to the store & I was to pick it up there.

When I arrived, I started performing a general visual inspection of what I was buying. These are some of the items I found (below please) that were in my opinion FACTORY QUALITY ESCAPES, that could have easily been caught before the trailer left the factory. Instead I had to spend my time to inspect, document, photograph, and try to get them repaired before I departed the local store. So, my one hour pick-the-trailer-up process wound up to be at least four hours, and while the local store owner was very cooperative and tried to fix what he could, many of the FACTORY QUALITY ESCAPES were BAKED INTO THE BROWNIE (Trailer...) from the FACTORY, making it difficult to fix and resolve without lots of time and special process equipment. I actually offered to visit the factories and help TrailersPlus establish a better factory Quality System, but no response as I guess they are raking in the cash and maybe that’s all they actually want…?

I just want others to hold this organization accountable for the QUALITY of their trailers; no animosity or grudges from this end.

I have at least 36 pics of the FACTORY QUALITY ESCAPES, but I could post pics here for some reasons. See below for descriptions of some of the FACTORY QUALITY ESCAPES.
1. Obvious rust on trailer hitch & tongue, undercarriage on wheels and I-Beams...insufficient primer & paint.
2. Undercoating inconsistent and or insufficient in most areas, not protecting the flooring underneath; wood floor just waiting to absorb moisture like a sponge.
3. Skin fastener heads (pan-heads) not flush, not completely installed into frame; gaps due to fastener method of installation using self-tapping skin screws.
4. Skin fastener holes not de-burred, leaving metal streams to rust and will cut customer when contacting.
5. Metal straps (underneath) not installed the best way...underneath the angle iron frame, rather than on top.
6. Floor fasteners missing frame when installed; just through the plywood floor. Wonder if that's the same for the walls that you can’t see that’s behind the plywood?
7. Frame welds have gaps, incomplete beads, and much porosity, making joints weak and vulnerable.
8. Floor fasteners not installed into wood, some stand high; safety issue for walk traffic.
9. Missing wall fasteners; holes where fasteners were originally installed that were removed and/or fell out.
10. Top rail trim, joints not sealed, rough and gapped.
11. Top, around vent, applied sealant very rough in workmanship appearance.

If you would like to reach out, leave contact information. I can send you all the pictures taken of my trailer that will show and identify these FACTORY QUALITY ESCAPES that were baked into the trailer.

Thanks for taking the time to read my review.

Total scam. Bait and switch & the WORST build quality you can expect after spending $6000.00. This doesn’t appear to be a reputable company

After-sales process is a nightmare.

Deceptive sales process landed me with a trailer they don’t even make (even though they claimed to be the manufacturer)

Used the cargo trailer once and the floor was all wet near the front but it wasn’t coming from the door, but the walls. Removed panels to inspect, and the untreated wood is exposed to the road and elements! There are huge gaps between the skin and frame throughout which will no doubt lead to rot and corrosion within only a few years.

The final straw was when the door shut on me and it should have been dark. Yet to my total dismay, I realized there was light coming through cracks in the roof. The cheap rolled metal they used clearly was scrapped during production, as stress risers can be seen between the framing and the skin.

Electrical wiring installed haphazardly rubbing on moving metal parts just waiting to short out.

It took 2 weeks to get someone to call me back about the concerns. I dropped the trailer off for the ‘warranty claim’.

The ‘manufacturer’ denied my warranty claim because the panels were removed, yet one can’t verify the defect without removing the panels to inspect.

To add insult to injury, the trailer had a nice new dent from being in their shop for a couple weeks when I picked it up after the ‘warranty process’.

I’ve had this trailer for less than one month. I’ve engaged my attorney and the legal process begins.

[Update-4/12/21- TrailersPlus responded to this review, and I've emailed a response as they requested. I will update this review to reflect any eventual outcome.]

Really? Can't have more than one customer at a time on your several acre open air lot?

Didn't even want to look, knew what I wanted, had the financial aspect completed. Sign paperwork, hook the trailer up and leave. I would have even sat in my truck while that was done just to appease the "wokeness" and "virtue signaling". But nope.

Called a competitor, told me to come on in. Even though they had several transactions going, they sold me a trailer and appreciated my business. Simple and easy.

And regarding their response, their own website recommends appointments. Doesn’t say appointments only.

TrailersPlus is an amazing company! They are supportive of STEM Education across the state and donate time, materials, and expertise! A huge thank you to Mike and all your incredible staff.

Great community advocate, awesome employer, and highest quality manufacturer.

We are so excited that Trailers Plus is a community sponsor for the Idaho Out-of-School Network. We recently received four 7x14ft Loadrunners for our rural STEM education mobile makerspace project that will be used by Boys and Girls clubs, 4-H programs and YMCAs. The staff has been great to work with and the trailers are strong and well-crafted.

In reference to Trailerplus located in Springfield, MO. The "Best" trailer I've ever bought and owned thus far in my life. Rugged, solid, reliable, etc. Owned it for 3 years and when they serviced it, it only required very minor adjustments and replacement bulbs. They went out of their way to take care of us. Never been more satisfied! Wish other businesses followed their model of customer first satisfaction.

John got me right!! I believed that I was coming outta pocket large but after everything was done, I was like "That's it!" LOL. But I purchased my trail in October 2020. And overall customer service was great any questions that I had he had no problems answering them. Even I left I still had a few questions, I felt a little worrisome but just wanted to make sure everything was all good and it was. Here I am a few months later and still happy with trailersplus.

I have been dealing with TrailerPlus for over a year now and every single time has been great! Andrew at the Chattanooga Branch is wonderful and Dawni at the Home Office is fantastic, she was very patient with me as I learned about what it takes to build a trailer. Andrew is always pleasant to deal with and never seems bothered to help with my small, and probably irritating, questions. I just got an email reminding me to get my free annual maintenance. Purchasing my trailer was easy and the financing team is great! I looked into many different brands but decided on TrailersPlus because they have been around the longest and were the ONLY dealer that wasn't out of someone's front yard. It's a strange business...the trailer buying business...but they have it down and are the most qualified (in my opinion). I hope to be purchasing another trailer from them in the future.

Janie Kraft LMT