I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... Ver mais
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Veja o que dizem as avaliações
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... Ver mais
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Booking was very easy. The inspire booking agent Paul Warrington was very helpful and friendly. He talked me through every step and made it a smooth process. I did notice the price was a little mor... Ver mais
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This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Informações de contato
19-21 Ack Lane East, SK7 2BE, Stockport, Reino Unido
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,2
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor Service
I am a frequent traveller who usually books directly with airlines like British Airways, but I recently used a voucher to book an EasyJet Holiday to Marrakech through Inspire. I regret to say it was a frustrating and disappointing experience from start to finish.
The booking agent was completely uninterested and lacked any sense of customer service. It felt like a chore for them to process my booking.
Despite spending over £1,000 on a 5-day trip, I discovered after booking that no luggage was included. When I called to question this, I was dismissively told that "City Breaks" don’t qualify for luggage. Interestingly, the EasyJet Holidays website clearly states that their packages include 23kg of luggage as standard. Somewhere between Inspire and the airline, the service I paid for vanished.
A competent travel agent should advise a customer if a 5-day international package excludes basic necessities like luggage. Instead, I was left to find out via the confirmation email.
I expected a professional service that would make booking easier; instead, I got a "discount" experience at a premium price point. I will not be using Inspire again. If you are used to the transparency and service of booking direct, I suggest you stay away.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Inspire
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience did not meet expectations, particularly as a frequent traveller used to a high standard of service. This is certainly not the impression we aim to leave.
In relation to the luggage, we’re sorry if this was not clearly communicated at the time of booking. EasyJet Holidays do differentiate between package types, and their City Breaks do not include hold luggage as standard. This is outlined within their booking terms, however we appreciate how this may have caused confusion, especially when compared to other holiday packages that do include luggage.
We also regret that you felt the level of customer service fell short. Your comments regarding the interaction with the agent have been noted and will be reviewed internally, as we always strive to provide a helpful and professional service.
We do appreciate your feedback as it helps us improve, and we’re sorry again that this booking did not reflect the experience you were expecting.
Inspire Team
Smooth Booking
Thanks for Paul (PW2)’s wonderful and swift assistance, the booking was made smoothly. So a big thank you.
21 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Rebecca,
Thanks so much for your lovely feedback. We’re really pleased to hear Paul was able to help promptly and make everything nice and easy for you.
We appreciate you taking the time to share this and will be sure to pass your thanks on. If you need anything else, we’re always here to help.
Many thanks again!
Paul was patient and managed my…
Paul was patient and managed my difficulties very well. He said he would call me back and he did, with a solution to my issues. A pleasure to deal with
21 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you we are really pleased to hear that Paul was patient and supportive in helping you through your difficulties. It’s great to know he followed through on his promise to call you back and was able to provide a solution this is exactly the level of service we aim to deliver.
We’ll be sure to pass on your lovely comments to Paul. It’s a pleasure to have you as a customer, and we’re always here if you need any further assistance.
Helpful and efficient
Julie and Lindsay were so helpful and efficient in booking our dream trip. I would 100% recommend. Fast responses, clear pricing and communication. Super friendly - made our booking process easy.
21 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Rachel Thank you so much for your wonderful feedback, We are delighted to hear that Julie and Lindsay were able to help you book your dream trip. Providing fast, friendly, and efficient service with clear communication is exactly what we strive for, so it’s great to know they made the process easy for you.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you an amazing trip.
Resposta da Inspire
Thank you for your kind feedback!
We’re so pleased to hear you found our service helpful and quick that’s exactly what we aim for. Your comments are greatly appreciated, and we’re always here if you need any further assistance.
PW2 knowledgeable and very chatty
Agent PW2 was most helpful to my enquiry and we managed to complete a booking. Paul was able to give me a little bit more knowledge and background information given his personal experience of where I was booking Halkidiki. Thank you Paul the family from Devon
20 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Matthew Thank you very much for feedback
We’re really pleased to hear that Paul was so helpful with your enquiry and that Paul was able to support you in completing your booking. It’s great to know his personal experience and insight into Halkidiki made a difference and helped you feel more confident in your choice.
We’ll be sure to pass on your lovely comments to Paul. Wishing you and your family an amazing time in Halkidiki!
Thank you again for choosing Inspire, and we look forward to assisting you in the future.
Thank you Haylee !
I received exceptional service from Haylee. She was patient, kind, professional and helped me to book a lovely accommodation for me and my son! I would definitely recommend Inspire to family and friends.
20 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much Chrissy for your wonderful feedback!
We’re delighted to hear that Haylee provided you with such exceptional service. Her patience, kindness, and professionalism are qualities we truly value, and it’s great to know she helped you find the perfect accommodation for you and your son.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience. We hope you have a fantastic stay and look forward to assisting you again in the future!
Fantastic Service from Paul
I spoke to Paul today who was extremely helpful. I told him what sort of thing I was looking for and he was able to point me in the right direction to look into it in more detail, once I had done so I then spoke to him again to book. Fantastic service and cant wait for our lovely break 😀
14 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your wonderful feedback We're so pleased to hear that Paul was able to guide you in the right direction and support you through to booking your break.
It’s great to know you found the service helpful and straightforward we hope you have a fantastic time and a truly lovely getaway thanks again
PW2- Paul 5*
PW2
Phonecall to book holiday was very easy and Paul was very patient with helping us chose a suitable destination. So excited for our holiday, can't wait! - Karina Martin
13 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your lovely feedback, Karina! We're delighted to hear that Paul made the booking process easy and helped you find the perfect destination.
It’s great to hear how excited you are we hope you have an amazing holiday and make some fantastic memories!
Great customer service
Great customer service, helped me with my booking and questions
13 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your kind feedback, We're really pleased to hear that our team was able to assist you with your booking and answer your questions clearly.
We truly appreciate you taking the time to share your experience and hope you have a fantastic trip !
Holiday booking , When I called I was unsure of exactly…
When I called I was unsure of exactly what I was looking for and Lucia spent the time going over the options I wished to explore. This allowed me to make an informed decisions that made me feel that things were taken at my pace. Very pleasant experience
9 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your kind words. We’re delighted to hear that Lucia was able to take the time to understand what you were looking for and guide you through the options at a pace that felt comfortable for you. Providing a supportive and informative experience is very important to us, and it’s wonderful to know that this came across during your visit. We truly appreciate your feedback and hope to assist you again in the future.
Paul was a great help
Paul was a great help. Very friendly and took time to make the booking even though I was aware he was due to finish work. Hope you made your train Paul. Thank you
8 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your kind words, We’re delighted to hear that Paul was able to help and made the booking process easy for you. We’ll be sure to pass on your message to him he’ll be thrilled to hear it. We hope your journey went smoothly and we look forward to welcoming you again in the future.
Polite friendly and helpful experience…
Polite friendly and helpful experience thanks to Paul who dealt with my booking today
8 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your kind feedback Elizabeth We’re so glad to hear that Paul was able to make your booking experience friendly and helpful. We’ll be sure to pass on your thanks to him
We Got There!
What would I do without Julie N?? Legend! Even though she threw a few digs (I'm used to it as an Arsenal fan!). I cannot fault her. She was so patient, even though I knew I was being a pain, and helped me get my holiday booked. A Saint! to say the least. Thanks again
7 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you Rochelle for the fantastic review We are thrilled that Julie could help make your booking smooth and stress-free even if she did sneak in a few digs (typical Man City fan 😉). We’ll be sure to pass on your kind words she’ll love hearing them! We look forward to helping you with many more holidays in the future.
been on hold
I have been on hold for 1 hour and 24 minutes absolutely disgusted
7 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Dear Michelle,
We are very sorry for the long wait you’ve experienced and completely understand your frustration. Please accept our sincere apologies. We would like to resolve this as quickly as possible and can arrange a callback at a time convenient for you.
Kindly contact us at fulfilment@travelbyinspire.co.uk and we’ll ensure someone gets in touch promptly.
Thank you for your patience,
Inspire Team
Rolls Royce holiday service
We have been dealing with Claire Nicholson, an Inspire Representative, for many years now and I’ve not come across anyone in any line of work who is more dedicated to excellent customer service. I had my own financial services business and took pride in being “the best I could be” but I have to say, Claire is the best travel agent I have dealt with. I was previously loyal to a local company but when there was a small problem they were hopelessly lacking. Claire provides a “Rolls Royce” service and I would recommend her services to anyone who is looking for a holiday.
6 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Richard ,
Thank you so much for your wonderful feedback We’re thrilled to hear about your long-standing experience with Claire . It’s fantastic to know that her dedication and service have made such a positive impression it really means a lot, especially coming from someone with your own experience in customer service.
We’ll be sure to pass on your kind words to Claire, she’ll be absolutely delighted. Thank you for recommending her services, and we look forward to helping you with many more holidays in the future
Kindest wishes
Inspire
Voucher experience
I cannot believe that anyone would give this company 5stars. My children saved hard to give me and their father a £100 voucher as a gift. I am now trying to use it to cover a stay for a weekend in May. I can only book through Inspire. Every hotel on their site in Shrewsbury quotes a price which is highly inflated. An example: Premier Inn double room on the hotel site can be booked for £167, same room and conditions both with breakfast on Inspire it costs £256!! Rendering my voucher practically worthless. Heartbreaking for my children who thought they were giving us a valuable gift. I’m furious. Somebody somewhere is making money out of someone else’s hard earned money. It’s a scam. DO NOT BUY A VOUCHER FROM THIS COMPANY.
5 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
We’re very sorry to hear about your experience and completely understand your frustration, especially as this was such a thoughtful gift from your children.
We’d like to clarify that we don’t book directly with Premier Inn or other hotels. All bookings are made through our trusted suppliers to ensure your money is fully protected and that your voucher can be applied correctly. This process also allows us to provide support if anything goes wrong with your booking.
To help you make a booking and use your voucher, please email your details to fulfilment@travelbyinspire.co.uk
, and our team will work with you to find the best available options.
We really appreciate your patience and hope we can help turn this into a positive experience for you and your family.
Thanks
Lindsay
Cruise booking
Paul was very helpful and professional, answered all my questions.
4 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your kind feedback! We’re delighted to hear that Paul was helpful and professional and that he was able to answer all your questions. We’ll be sure to pass your comments on to him.
Kind regards,
Lindsay
Inspire Gift Card Waste of Money
I was given an Inspire Staycation card by colleagues as a birthday treat as they know I like Premier Inn breaks. The card has the Premier Inn logo on it but unfortunately you cannot redeem the card with Premier Inn, you have to book your break via the Inspire website. Sadly the Inspire price for a Premier Inn room is so high that there is absolutely no point in me using their website to book a room. I may as well pay Premier Inn directly rather than give Inspire any more money.
30 de março de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for sharing your feedback. We completely understand your frustration and appreciate you taking the time to explain your experience.
We would like to clarify that we do not book directly with Premier Inn. All bookings are made through our trusted suppliers to ensure your money is fully protected and that your voucher can be applied correctly. This process also allows our team to support you if anything goes wrong with your booking.
To help you make a booking and use your voucher, please email your details to fulfilment@travelbyinspire.co.uk
and our team will look into the best options available for you.
We hope to assist you in making your staycation a positive and enjoyable experience.
Kind regards,
Lindsay
Fabulous service!
Fabulous agent Paul (PW2) that managed my booking - straight forward, precise and very helpful. Cannot fault the service thanks Paul
4 de abril de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for sharing your feedback! We’re delighted that Paul (PW2) was able to make your booking straightforward and provide such helpful, precise support. We’ll make sure he sees your kind words – it’s always appreciated by the team.
Kind regards,
Lindsay
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