I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... Ver mais
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Veja o que dizem as avaliações
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... Ver mais
PW2 was very helpful and answered any questions we had about our booking. He was very inclusive as my husband wanted to ask questions while I was making the booking. He took the time to answer his que... Ver mais
This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Informações de contato
19-21 Ack Lane East, SK7 2BE, Stockport, Reino Unido
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,2
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Does anyone answer the phone?
Does anyone answer the phone?? My partner has been waiting for a call back for nearly 3 hours - I have been waiting on hold for 2. We have found the perfect holiday cottage and want to use inspire vouchers to pay for it and we will probably loose the cottage we have on hold now.
13 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Kim
Thank you for getting in touch, and I'm very sorry for the long wait you've both experienced. I completely understand how frustrating this must be, especially when you're trying to secure a holiday cottage that's currently on hold.
Please accept our sincere apologies for the delay in responding.
Could you please email fulfilment@travelbyinspire.co.uk with all the details of the holiday cottage, along with your Inspire voucher information? Once we receive your email, we'll take a look as quickly as possible and do our best to assist you.
Again, we're sorry for the inconvenience and appreciate your patience.
Kind regards,
The Travel by Inspire Team
Struggled to find what I was looking…
Struggled to find what I was looking for on the website. I phoned and spoke to Julie who was extremely helpful and got the trip I wanted booked. She explained the process of using the family fund voucher and even got us an extra nights stay at no extra cost, legend!
8 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Hannah Thank you so much for your wonderful feedback, I'm sorry to hear you had difficulty finding what you were looking for on our website, but I'm delighted Julie was able to help. It's great to hear she guided you through using your Family Fund voucher and even managed to arrange an extra night's stay at no additional cost. I'll be sure to pass your kind words on to Julie she'll be thrilled to know she made such a positive difference. We hope you have a fantastic trip
Paul was great
Paul was great, he sorted everything for me (PW2)
8 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thanks for the feedback! I'm glad Paul was able to sort everything out for you. I'll make sure your kind words are passed on to him.
Paul was very helpful when taking my…
Paul was very helpful when taking my booking. The process was smooth and easy and I received my confirmation email quickly.
6 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your kind feedback! We're delighted to hear that Paul was so helpful with your booking and that the process was smooth and straightforward. It's great to know you received your confirmation email promptly. We really appreciate you taking the time to share your experience
Extremely helpful
Extremely helpful . I'd already got an idea of where we wanted and what we needed to make our holiday accessible and perfect but Julie went above and beyond by alerting me to a much superior accomadation situated in an even better place for us. It removed all the stress and angst and was booked within minutes. So pleased .
3 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your wonderful feedback Gina We're thrilled to hear that Julie was able to go above and beyond to help you find an even better accommodation that perfectly suited your needs. It's fantastic to know she made the booking process stress-free and helped turn your plans into the perfect holiday. We really appreciate you taking the time to share your experience, and we hope you have an amazing trip!
Paul was lovely
Paul was lovely, very friendly and helpful!
3 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your kind feedback, We're so pleased to hear that Paul was lovely, friendly, and helpful throughout your experience. I'll be sure to pass your comments on to him
Incredibly supportive
Incredibly supportive, helpful and understanding lady who listened to our families needs and wants to help facilitate the best holiday possible.
3 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Samantha thank you very much for your 5 star review.
We're delighted to hear that you felt so well supported and that our team took the time to listen to your family's needs and help find the best holiday for you. Your kind words mean a great deal, and we truly appreciate you taking the time to share your experience.
(Pw2) Rebecca
Paul was very helpful and friendly and got our trip sorted fast and efficiently. We look forward to using inspire again in the future. Thank you Paul.
2 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you Rebecca We're so pleased to hear that Paul was helpful, friendly, and able to get your trip sorted quickly and efficiently. I'll make sure your kind words are passed on to him. We really appreciate your support and look forward to helping you plan another fantastic trip with Inspire in the future. Have an amazing holiday!
Brilliant service
Paul was so helpful and made the process of booking a much needed holiday seamless. As well as giving lots of useful information. Thanks PW2
2 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your kind words, I'm delighted to hear Paul made booking your much-needed holiday such a smooth and easy experience. I'll be sure to pass your lovely feedback on to him I'm sure it will mean a lot. We hope you have an amazing holiday, and thank you for choosing us.
Dont answer the phone and overcharge for services.
I have several issues with this company. Firstly, they insist on booking via their phone number that nobody answers. Each time i've attempted to call I've waited 30+ mins for an agent to either give up or be told nobody is avialable.
When I did FINALLY speak with someone to book an activity, their markup was almost laughable. I appreciate resellers add a margin but more than doubling the price is not acceptable.
I don't plan on using their services and suggest others to avoid. Book directly on vendors such as Viator for a superior experience and price.
30 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
H James
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the difficulty you experienced when trying to reach us by phone. We appreciate how frustrating long wait times can be, and we are continually reviewing our service levels to improve the support we provide to our customers.
In relation to pricing, as a travel agent we work with a range of suppliers and our prices can differ from those offered directly by activity providers or other booking platforms. Pricing is influenced by supplier rates, availability, and the booking channels we use, so it is not always possible for us to match prices available elsewhere.
We appreciate your feedback, We're sorry we were unable to provide the experience you were looking for and hope we have the opportunity to assist you in the future.
Kind regards
Inspire
Fantastic
Had a fantastic experience today. Paul (PW2) was lovely, friendly and couldn’t do enough to help me. He called back when he said he would, was quick and reliable with updates. 10/10 service. Thank you!
26 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your fantastic review.
We're thrilled to hear that you had such a positive experience with Paul. Your 10/10 rating means a great deal to us, and we'll be sure to pass your kind words on to Paul. Thank you for choosing Inspire, and we hope to help you again with your future travel plans!
Paul was lovely
Paul was lovely, got a great deal for our trip very helpful, very efficient was all booked nice and quick, thank you pw2
26 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your 5 star review, Carrie.
We're delighted to hear that Paul was able to find you a great deal and made the booking process quick, easy, and efficient. It's fantastic to know you found him so helpful throughout.
Paul was quick and efficient
Paul was quick and efficient. Had no issues booking - was very simple!
Cannot wait to celebrate my girls birthday now!
26 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your lovely review, Georgie.
We're delighted to hear that Paul made your booking process quick, efficient, and hassle-free. It's great to know everything was so simple from start to finish.
We hope you and your girls have a fantastic birthday celebration and create lots of wonderful memories together. Thank you for choosing Inspire, and we look forward to helping you with your next trip.
Best wishes,
I have never used Inspire before but….
I have never used Inspire before as I do all travel booking myself usually as I’ve worked in the industry for years but after receiving a large gift voucher it was necessary to book via this company and wow! How great are they!??!
Super helpful chatty Paul H made the process straightforward, pain free and fun. We chatted about different trips we’d been on and the. jobs we’d done as we went through the process of inputting all the vouchers, PIN numbers and the payment process for the outstanding balance. I felt like I’d known him for years!
Great customer service, I am really very impressed.
Have received all my confirmation emails promptly and he has made the whole process really hassle free.
Highly recommend the company if you are looking for a person to talk to on the end of the phone, really help you and advise you with your booking requirements - like a good old fashioned travel agency experience!
Congratulations inspire, I’m super critical of travel companies but you fully deserve the five stars I’ve given you and especially Paul for working so hard to get my booking done.
25 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Kerry
Thank you so much for taking the time to leave such a fantastic review.
We're absolutely delighted to hear that your first experience with Inspire exceeded your expectations, especially given your extensive background in the travel industry. It means a great deal to receive such positive feedback from someone with your experience.
We're thrilled to hear that Paul made your booking process so enjoyable and hassle-free. Providing friendly, knowledgeable, and personal service is exactly what we strive for, and it's wonderful to know Paul made such a positive impression. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your recommendation and your five-star review. We truly appreciate your support and hope you have an amazing trip. We look forward to helping you with your future travel plans.
Kind regards
The Inspire Travel Team
It was a pleasure dealing with Paul…
It was a pleasure dealing with Paul when booking my Holiday. I had lots of vouchers to hand and he was super patient and helpful when dealing with me. He was clear with his information and very well mannered. Just wish all tele sales people was like him.
24 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for taking the time to share your feedback Robert.
We are delighted to hear that Paul provided you with such a positive booking experience. It's wonderful to know that he was patient, helpful, and clear throughout the process, especially while assisting with your vouchers. Your kind words about his professionalism and manner will mean a great deal to him.
We will be sure to pass your compliments on to Paul and his manager, as we know they will be very pleased to receive such positive recognition.
Thank you once again for your lovely feedback. We hope you have a fantastic holiday and look forward to assisting you again in the future.
I spoke to Paul who was so helpful…
I spoke to Paul who was so helpful explained everything so well and helped us look and find our caravan to suite our family needs my call to inspire was a great experience and Paul was lovely and helpful so Thank you
23 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
We are delighted to hear that Paul was so helpful and took the time to explain everything clearly while helping you find a caravan that suited your family's needs. It's great to know that your experience with Inspire was such a positive one and that Paul made such a lasting impression thank you for your kind feedback
PW2 Paul Warrington Review
PW2
Paul Warrington has always been and continues to be very helpful & prompt in dealing with my requests.
Great Service!
18 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
We’re delighted to hear that Paul Warrington continues to provide you with such helpful and prompt service. Consistency like this is exactly what we aim for, and it’s great to know your experience has remained positive over time.
Paul was great and talked through…
Paul was great and talked through everything very professional and knowledgeable will recommend to friends
Ref-PW2
17 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your lovely feedback Alan.
We’re delighted to hear that Paul was able to support you and that you found him professional, knowledgeable, and clear throughout the process. We will be sure to pass your kind comments on to him.
Thank you for your recommendation and for choosing Inspire. We look forward to assisting you again in the future.
Re-think if considering buying gift vouchers
Various family members bought us gift vouchers for this company as a wedding present under the misbelief that they were simply Jet2 Holiday vouchers.
Though staff are very helpful, I found process of having to telephone the company to book anything with the vouchers both inconvenient and outdated. The offers / prices on the website also didn't seem in keeping with the actual options available when discussed over the phone.
Aside from the inconvenience of the booking process, my biggest grievance with the company is the astronomical prices when compared with other service operators / booking platforms. In effect, the inflation of the prices renders the gift vouchers to have at least a third less monetary value.
I think the branding of the travel vouchers with reference to Jet2 is misleading and it saddens me to think how upset my family members would be if they knew that the thoughtful gift they believed they had bought us had, in reality, been difficult to use and of much less value than they had kindly spent.
16 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Charlotte
Thank you for taking the time to share your feedback, and congratulations on your wedding.
We’re sorry to hear that your experience did not meet your expectations. We understand how important it is for gift vouchers to feel simple to use and to reflect the value intended by the giver.
To clarify, our gift vouchers are not directly affiliated with Jet2 Holidays in terms of being sold as Jet2-branded vouchers on our website we do provide full clarity at point of sale the voucher must be used with Inspire directly and not Jet 2 holidays. However, we do partner with Jet2 Holidays, and we are able to book Jet2 Holidays for customers through our team over the phone where available.
Also our vouchers can be used across a wide range of travel providers and holiday options available through our booking system, with pricing and availability based on live supplier rates at the time of booking. This means the options shown online can sometimes differ from those available when speaking directly with our team.
We are a fully licensed travel agent and our prices are competitive, reflecting real-time availability, supplier costs, and any included services or support provided throughout the booking process. However, we appreciate that value for money is subjective, and we are sorry that on this occasion you feel the experience did not reflect the value you expected.
We also understand your comments regarding the booking process. While some bookings do require support over the phone to ensure accuracy and to apply vouchers correctly, we continually review our processes to improve convenience for our customers.
Kindest wishes
Inspire
Don't buy a Inspire Gift card for…
Don't buy a Inspire Gift card for friends or family. they want to charge 100 pounds more for the same holiday as Hoseasons charge, making a 250 pound Gift Voucher worth 150 pounds. It's a rip off. Will be getting in touch with watchdog, hopefully to alert people before buying. Understand they need to make a charge but 100 pounds is so wrong.
16 de junho de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Glen
Thank you for taking the time to share your feedback, and we’re sorry to hear that you feel disappointed with your experience.
We understand your concerns regarding pricing when comparing different providers. As a travel agent, our prices can differ from those offered directly by suppliers such as Hoseasons, as they may include additional services, support, and booking protection, as well as variations in availability and supplier rates at the time of booking.
We are a competitive business and always strive to offer the best available price at the time of booking, based on live pricing and current supplier availability. These rates can change frequently depending on demand and stock at the time of enquiry.
We appreciate that value for money is important, especially when using a gift voucher, and we are sorry that on this occasion the options available did not meet your expectations.
If you would like us to review your booking or look at alternative holiday options for you, our team would be happy to help. Please feel free to contact us directly so we can assist further.
Kindest wishes
Inspire
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