Traveldecorum Avaliações 

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer,

Your kind words are always appreciated it. Thank you for taking the time to write a review about Kate, her manager will be very pleased to hear your comments.

Thank you again, and we look forward to helping you with all of your future travel.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer

Thank you for taking the time to leave us a 5 star review.

It’s so encouraging to hear back from happy customers! We're delighted that you were happy with the excellent service provided by Devika and that she was very helpful.

Thank you for choosing us. We look forward to serving you in the near future.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer

Thank you for taking the time to leave us a 5 star review.

It’s so encouraging to hear back from happy customers! We're delighted that you were happy with the excellent service provided by Sid and that he was very helpful.

Thank you for choosing us. We look forward to serving you in the near future.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer

Thank you for taking the time to leave us a 5 star review.

It’s so encouraging to hear back from happy customers! We're delighted that you were happy with the excellent service provided by Ethan and that he was very helpful.

Thank you for choosing us. We look forward to serving you in the near future.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer,

Seeing that you had a 5-star experience is the best thing we could hope for!

We're glad we did everything possible to provide a good service and available flights in a friendly and helpful way.

We really appreciate your business. Please let us know what we can do for you in the future.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer,

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.

Finding and fulfilling your needs is our top concern; therefore, we feel honored that Rony was able to provide you with an excellent service.

We hope to serve you again in the future to secure better fares for your travels.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

31 de out. de 2023

Dear Sam,

Thank you for taking the time to share your feedback with us.

We understand that the additional charges for baggage can be frustrating, especially considering the current industry trends. It is true that many airlines have started implementing baggage fees across various routes, although there are a few exceptions that still offer this as a complimentary service. We apologize for any inconvenience you may have experienced during your booking process.

Please be aware that our online booking system is designed to operate in an automated manner, although there are rare instances where technology may encounter glitches. According to our records, your booking was processed without any baggage selection. It is worth noting that purchasing baggage at the time of booking is typically more cost-effective than doing so at the airport.

We always strive to offer our valued customers the best value for their money. As part of our commitment to providing exceptional service, we proactively reach out to all clients who have booked without baggage to avoid any potential complications. We did attempt to contact you with an offer to add baggage to your booking, but we understand that you declined this option.

In response to your request, we proceeded to cancel your booking without any additional charges. We genuinely aimed to find the best possible solution to ensure your satisfaction during this process.

We want to assure you that we are always available to address any concerns or inquiries you may have. We value your patronage and sincerely hope for the opportunity to serve you in the future.

Thank you for your understanding.

Best regards,
TD

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer,

Seeing that you had a 5-star experience is the best thing we could hope for!

We're glad that our team did everything possible to provide a good service and available flights in a friendly and helpful way. Our team will be very pleased to read this.

We really appreciate your business. Please let us know what we can do for you in the future.

Thanks and Kind Regards
Team Travel Decorum

Resposta da Traveldecorum

31 de out. de 2023

Dear Ahsan,

Thank you for sharing your feedback.

We regret to inform you that we were unable to locate your booking based on the details provided. To better understand your perspective and address any concerns you may have, we kindly request that you reach out to us directly at sales@traveldecorum.com with any relevant booking information you may possess. While we acknowledge the possibility of any issues you may have encountered, we would greatly appreciate the opportunity to look into your case more thoroughly.

Leaving a generalized review without specific booking details can sometimes limit our ability to investigate and resolve any potential issues effectively. It is important to us that each review accurately reflects the experiences of genuine customers who have utilized our services.

Rest assured that we have taken the necessary steps to flag your review as potentially not genuine on Trustpilot. However, if there has been any misunderstanding, we sincerely urge you to share your booking and contact details with us. This will enable our team to assist you further and work towards a satisfactory resolution.

Once again, we apologize for any inconvenience you may have faced, and we remain committed to improving our services for all our valued customers. We genuinely hope that you are indeed a genuine customer of Traveldecorum and look forward to the opportunity to enhance your perception of our services.

Thank you for your understanding.

Best regards,
TD

Resposta da Traveldecorum

28 de out. de 2023

Dear John,

Thank you for taking the time to provide us with your feedback.

We kindly request your cooperation as we are currently unable to locate your query or booking in our system. Please rest assured that we will thoroughly investigate this matter and take the necessary steps to address any concerns. To help us expedite this process, could you kindly provide us with the name of the agent you dealt with and the date of your experience?

It's important to note that we are an ATOL-protected organization, committed to ensuring the utmost satisfaction of our customers. We remain dedicated to providing the best possible service and support to all our valued clients.

Should you require any further assistance or have any additional information to share, please don't hesitate to reach out to us at sales@traveldecorum.com.

We appreciate your understanding and cooperation and look forward to resolving this matter promptly with your positive cooperation.

Best regards,


Customer Support Team
TravelDecorum

Resposta da Traveldecorum

7 de nov. de 2023

Dear Customer,

Seeing that you had a 5-star experience is the best thing we could hope for!

We're glad that Rio did everything possible to provide a good service and available flights in a friendly and helpful way. He will be very pleased to read this.

We really appreciate your business. Please let us know what we can do for you in the future.

Thanks and Kind Regards
Team Travel Decorum