worst place to book a flight, I booked a flight and got contradicting information about transit visa requirements. An agent told me I did not need any, however I did. No accommodation whatever, all my... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I booked through Travelstart and shortly afterwards realised I had selected the wrong return date. Trying to reach them was pointless. They simply do not respond, and when they do, it is wit... Ver mais
Needed to change a flight - actually paid for and booked another flight as I had no response after 7 days of bots, emails etc. The original flight was never cancelled. No response from company. So p... Ver mais
A empresa respondeu
Bolaget uppger ett pris i Skyscanner som är oriktigt och först meddelar att "priset har ökat" efter man fyllt i alla uppgifter i bokningen, accepterat villkoren och godkänt betalningssättet. "Vill du... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.
Informações de contato
Longkloof Studios, Block B,Darters Road, Gardens, 8001, Cape Town, África do Sul
- +27 4684300
- feedback@travelstart.com
- www.travelstart.com
1,2
Muito Ruim
773 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
2 separate flights were booked with…
2 separate flights were booked with this company and we received confirmation for flights A) were the wrong time B) were with a different time as per the website booking.
We are now sitting with two flights that do not suit our travel times and this company is nightmare to get a hold of, waiting times are 12mins + to get a hold of them. They tell you to get a hold of the flight company directly.
What the point is of booking through them I am yet to understand and will not make the mistake again.
The technical team refuses to give us information they say they have of the booking process from their side. Do not waste your time, rather book directly or on another site.
22 de julho de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Natasha
Thank you for taking the time to leave a review and provide feedback.
The matter has been escalated to the relevant team lead to be investigated and have requested they make contact with you regarding this.
Worst travel company ever!
Absolutely shocking service. Avoid Travelstart like the plague. I booked a ticket online, I then waited 2 days for Travelstart to contact me and tell me they could not issue the ticket... But they put a hold on the money for the ticket anyway.During these 2 days I tried contacting them but the service was so bad no one got back to me... Now I am fighting for a refund and it is a week later. Then a week later they take R20 000 out of my account after they could not even make my flight happen.
I also had a shocking experience with these guys a few years ago and swore I would never use them again but was foolish enough to give them another try. Stay away.
12 de julho de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Clive
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Some of the most unprofessional…
Some of the most unprofessional behavior I've seen. They don't accommodate at all to the customer's needs or unfortunate events. They will charge you almost the same amount of money as the flight costs, in case you want to cancel it. They will charge 30-40% more compared to Momondo, which also directs it to their website, I have no idea what's going on, but never using this website again.
26 de junho de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day, David
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Niemals kaufen
Diese Hunde nicht vertrauen.sie stornieren einfach Flüge.
22 de junho de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Lügen lügen lügen
Lügen lügen lügen
Meine Geld verloren
Ein wach unser tickt storniert
Nicht erreichbar
15 de junho de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Två månader har gått och forfarande ingen återbetalning?!
Jag avbokade en resa köpt via Travelstart.se. Två månader har gått och jag väntar fortfarande på min återbetalning!.
Jag har ringt fem gånger till kundservice och enda svar jag fått är att pengarna ligger i utbetalningsavdelningen men ingen återbetalning har jag fått ännu ???
Jag har tappat förtroendet för Travelstart.se och Jag tänker aldrig boka mina biljetter ifrån dom i framtiden.
Mitt ärende nr är : 1006-841-593, ifall någon skulle kunna göra något 🤷🏻♂️
10 de junho de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Nie Wieder!!!
Schade, dass man keinen minuspunkt geben kann.
Wie haben Flüge gebucht. Die Fluggesellschaft hat die Flüge storniert. Wir haben keine Information von Travelstart darüber erhalten. Der Kontakt mit Travelstart danach kaum möglich.
Nach nun mehr als 6 Monaten haben wir unser Geld immer noch nicht zurück erhalten.
Nie wieder!!!
6 de junho de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Der Rückflug wurde ohne Grund storniert.
Der Rückflug wurde ohne Grund storniert.
11 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
I need to cancel my international…Travelstart bad service
I need to cancel my international flights, booked through Travelstart with British Airways due to diagnoses of my husbands cancer during April. I have bern battling on the customer care line since 3rd of May 2024 to get the tickets cancelled. I submitted doctors letter to supportingdocs website (only one where I could submit it), and after numerous calls was assured that a cancellation request with doctos letter has been sent to British Airways. My husband receives chemo treatment. I REALLY NEED ANSWER PLEASE.
3 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Marie
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Travelstart does not care about customers
Made an international flight booking with travelstart and had to do a date change a few weeks before the flight. A few days before the new flight date I realised that the new ticket was missing the last letter off my surname. After being messed around for two days by travelstart and finally being told it was now impossible to change because it was less than 72 hours before my flight (contrary to what the airline rules are which allows for changes 2 hours prior to flight) I have still not been contacted by the supposed "supervisor" and will very likely not be allowed to board my plane because of this clerical error.
29 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Kelley
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter further.
Travelstop…… their new name…
Travelstart accept no responsibility from their side if they make a mistake. We needed to get home urgently due to a death. They sent the quote to change the ticket via email which I had to accept. It took over an hour to reach my email account, so the quote had expired. Three attempts later and the price kept increasing.
I specifically asked the very first consultant “what happens if I don’t receive the email?”
Consultant: “don’t worry it will be with you within 24 hrs and if not call again.”
There was no mention of any email expiring and I could not call as they were closed (not a 24hr online service).
Me: “ Please this is an emergency. Can you not quote me on the phone and take my credit card details?.”
Consultant:” No, you must accept the link.”
I won’t bore you with all the other conflicting conversations with the only 4 consultants on duty.
End result? No more flights. Over R600 worth of phone calls (international). Promises to call back; I’m now waiting 12 hrs for my call back.
With so much frustration it was easier to end the experience with Travelstart and purchase a new ticket.
Here comes the best. I asked a friend in SA to cancel the flight. Further emails from Travelstart asking me to accept cancellation quote and please call if you need further assistance, but they were closed.
Further more their emails have spelling and grammar mistakes. Not great as an impression for a company.
Never never again will I use them. I’d rather stick pins in my eyes than see their logo.
Rather pay a little more for your flight/travel and have a more professional and flexible experience.
26 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Jules
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter further.
Åk INTE via dem!!!
Åk INTE via dem!!!! Betalade för incheckat baggage för hela familjen, men flygbolaget jag sedan reste med bekräftade att baggage inte ingick i biljetterna och går inte ens att lägga till, så fick betala dubbel avgift för väskorna i båda riktningarna. När jag sedan ringde Travelstart flera gånger fick jag ett standardsvar och ingen hjälp alls. De påstod att flygbolaget gjort fel. Förstod då att de lurar kunder på detta sätt. Helt sjukt alltså!!!! ÅK INTE MED DEM!
6 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
My Dad booked an Arik air flight for me…
My Dad booked an Arik air flight for me from abuja to yola through travelstart which was scheduled to be today 3rd of may 2024. I went to the Airport around 3pm. The Staffs of Arik Air told me that they don't go to Yola anymore which i was just finding. This event cost me alot and it is the worst experience i had concerning travels around Nigeria. Please Reshedule my flight or Refund me please.
3 de maio de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Ayman
Thanks for contacting Travelstart South Africa..
Please email feedback@travelstart.com.ng with your Travelstart booking number and further details of your experience so that Travelstart Nigeria can investigate this matter.
No assistance from Travelstart in obtaining a full refund due to Airlines cancelling flight.
My granddaughter was scheduled to leave on Kenyan Airways (booked through Travelstart) at 14:05 today flight ref KQ785 from Cape Town to Nairobi (then for a connecting flight to Mauritius) Only early in the morning did she receive a SMS directly from Kenyan Airways stating the flight had been delayed 2 hours. No such notification was received from Travelstart and when we contacted them they were not even aware of the 2 hr. delay and later confirmed the flight has been totally cancelled and that the next flight was only going to be next Tuesday, in 3 days time. As this delay was not convenient we had to cancel and were told that they could not refund the full R11,000 only R9,000. Travelstart appeared not to be phased about this and did not offer to pursue with Kenyan Airlines for a full refund, as the delay of 3 days was not under the control of my granddaughter
27 de abril de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Paul
Thank you for taking the time to leave a review and provide feedback.
Our schedule changes team has made contact with you and are assisting with this matter.
sehr schlechte Erfahrung
sehr schlechte Erfahrung. sie haben das Gepäck storniert und kein Geld zurück.
Ein stern ist schon viel
19 de março de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day, Youssef
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
No refunds in any case of emergencies, even if the Airline would refund
Had a flight and my booked airline has an option for a refund. Though this agency would not provide any in any case, grave or serious matter of emergency. Very dissapointed!
Edit: already tried to reach out to the swedish agency where I tried to refund, completely not possible but the Airline itself is giving me a 10% refund at least. Still a horrible company.
5 de abril de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day, Nezinau
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
ragator som tog 6 dagar på sig att…
ragator som tog 6 dagar på sig att ändra om min biljett och blev koppald till ai genererade svar till iq befriade indier som inte ens fattade halv sju, och inte kunde hjälpa ett dugg. sen fter sex dagar så ska dem ha 7000 extra för att boka om flyget till en dag senare när jag betalat för en ombokningsbar biljett helt sinnesjukt irriterande männsikor dessutom och jag har tröttnat på ai 'bottar som tar över vårat samhälle, helt absurt hur detta företaget kan gå runt, nästa gång liftar jag hellre med våldtcktsmän än att boka här igen. fy farao fick värsta psykosen av deras väntmusik som säkert också var ai genrerad
BOKA INTE HÄR
och till den där dashiar jag pratade med var ju defitnitvt utann tvekan påverkad av diverse substanser av narkotikaklassen ( Ketamin/ TRAMADOL)
mvh elvira
5 de abril de 2024
Avaliação não solicitada
Resposta da Travelstart
Good Day, Jim
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Travelstart scam
Made a booking Travelstart for a flight from WHK to CPT.
Price was R2634.
I had to go check on my food before confirming booking.
Came back and had to start booking process all over. 10min later for the same flight. now it R2981
OK I need this flight so procede with booking. Final price now R3218.
False advertising, with hidden costs.
Will never recommend you and I hope you loose customers with review.
27 de março de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Marc
Thank you for taking the time to leave a review and provide feedback.
The matter has been escalated to the relevant team lead to be investigated and have requested they make contact with you regarding this.
Dubai Trip
Made a booking to Dubai for 3 persons in February.The booking was made via a Travel search engine that led me to the Best price from Travelstart with Emirates airline.Excellent service no issues at all.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Mellandran
Thank you for the wonderful review, we will be sharing this with the team.
Hope you have a great day further!
Do not support them
The absolute worst experience you can imagine! I would recommend absolutely no one using their service. If I could give them a 0 star I would’ve.
Pathetic customer service. They make you wish you were dealing with the Post Office
18 de março de 2024
Avaliação não solicitada
Resposta da Travelstart
Hi there, Marco
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
A Experiência Trustpilot
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Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
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