When I had spoken with a sales rep all of my questions were answered quickly and completely. Batteries were reasonably priced, delivered on time, and worked as expected.
A empresa respondeu
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Veja o que dizem as avaliações
In the past, TRC has been our go-to supplier for one particular Meanwell unit. We don't need any tech support since we know what we are buying. Their price is competitive, item was in stock, and they... Ver mais
A empresa respondeu
Ethan Gunn very helpful at every part of this order. Very helpful on some delivery problems we had due to our mistake.
A empresa respondeu
Excellent customer service. From the time I placed the order until it arrived, you kept me advised on its progress. I have never had such a personal touch from any other vendor, even though my order... Ver mais
A empresa respondeu
Detalhes da empresa
- Atacadista de Eletrônicos
- Atacadista de Baterias
- Engenheiro Eletricista
- Fornecedor de Peças Eletrônicas
- Empresa de Eletrônicos
Escrito pela empresa
Cost effective and reliable LED drivers, AC/DC power supplies and DC/DC converters ready to ship today from our USA stocking headquarters. Our technical sales team will help guide you through your power supply application.
Informações de contato
4171 Stony Lane, 18902, Doylestown, PA, Estados Unidos
- 2153675124
4,7
Excelente
125 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome Customer Care!
Placed an online order for over 320 lbs. of batteries and paid for UPS ground shipping. This raised concerns for the product arriving undamaged. Rose with TRC call me to discuss freight options and left a message. I called and left her a message; realizing it was the end of the day and that the next day I would be near the TRC warehouse I could just stop by. AJ was great in taking care of me. I was able to speak with Rose, who worked at a different TRC location and was able to get my shipment. AJ and Greg were very helpful with loading the shipment and making sure everything was good. Great Customer Care! Thanks again guys!
31 de outubro de 2024
Resposta da TRC Electronics - PA
Kevin, thank you for your amazing 5-star review! We are so thrilled that AJ, Greg, and Rose were all able to help in the assistance of your order! We are so happy to hear that you were pleased with our support and look forward to being able to do it again the future! Thank you for choosing TRC!
1 complaint
1 complaint, I did not receive a proper invoice of my purchase. I have to show an invoice for the company Credit Card filing process. Great things are, product availability, price, quick and easy ordering process.
29 de outubro de 2024
Resposta da TRC Electronics - PA
John, thank you for your feedback. A member from our accounting department will be sending you a copy of your invoice shorty. For future reference, all online orders that are placed will receive a receipt for the purchase, but must contact us for an invoice.
We are so glad that you found our product availability, prices, and ordering process great! We look forward to supporting you again soon! Thank you for choosing TRC Electronics.
Resposta da TRC Electronics - PA
Gary, thank you for your feedback. We sent you an email with our "Return Merchandise for Credit" form on 10/24. We are not able to proceed with the return until the form is filled out and sent back to us.
UPS batteries, right on time.
TRC had the batteries we needed and delivered on time!
21 de outubro de 2024
Resposta da TRC Electronics - PA
Felix, thank you for your 5-star review. We are so glad that we were able to support you with the product you needed and with a timely delivery. Thank you for choosing TRC, we look forward to supporting you again soon!
Resposta da TRC Electronics - PA
Peter, thank you for your 5-star review. We are so glad that you found our prices, delivery speed, and communication to your satisfaction. We are always happy to support you and look forward to doing it again in the future. Thank you for choosing TRC Electronics.
I called and talked with Jordan and she…
I called and talked with Jordan and she was very helpful in finding a replacement driver.
11 de outubro de 2024
Resposta da TRC Electronics - PA
Thank you for your great 5-star review! We are so happy that Jordan was able to help you with finding a replacement driver. Our main priority is how we can support you. Thank you for choosing TRC Electronics!
1/2 the battle is done
1/2 the battle is done. I will see when the material
is delivered. Thanks.
9 de outubro de 2024
Resposta da TRC Electronics - PA
Cesar, thank you for your 5-star review. Please let us know if you need any additional assistance, we would be happy to support you. Thank you for choosing TRC Electronics!
#WEB9413. The OWA-200U-48 Meanwell DC power…
#WEB9413.
Update 3: TRC has reached out to me now. They have sent me notification of shipping a replacement power supply.
Update 2: Still waiting for TRC Electronics to arrange replacement of OWA-200U-48. Sent email and then after no response called and spoke to someone on the phone that was "waiting to get word from someone else at TRC on the replacement." You have my web order number. It would be nice if whomever wrote the response below took that and arranged the replacment. It's not looking good at this point.
Update 1: I have contacted sales at trcelectronics dot com. In my case it is the OWA-200U-48 and not the OWA-200U-24.
I think you might be confusing my case with the other recently posted case. The OWA-200U-48 Meanwell DC power supply I purchased from TRC Electronics was defective on arrival. It created extreme RFI despite being recommended by the manufacturer of the component it was powering (a Hardrock 50+ amp). To diagnose the problem was due to the OWA-200U-48 I had to purchase a linear power supply (a Lambda LK 345A). Customer service said return/replacement was only possible in a 30 day window. When I sent a screen capture from the TRC website that said 60 day window, customer service changed tack and said because I changed the barrel plug to a Molex connector I wasn't eligible for return or replacement in the 60 day window. The power supply I received isn't going to be resold whether or not it has the original plug. I would like to get what I paid for, a functioning power supply -- not a power supply that has some unknown problem. It's inexcusable that customer service wasn't aware of the correct return/replace time frame. The RFI hash is terrible and visible in my icon.
17 de setembro de 2024
Avaliação não solicitada
Resposta da TRC Electronics - PA
Thank you for sharing your feedback. We are not familiar with the manufacturer (Hardrock Amp) you are working with so we are unable to comment on the compatibility of the OWA-200U-24 with this product. Our customer service team did offer a warranty evaluation to determine the cause of failure. The manufacturer’s warranty covers repair or replacement on manufacturer’s defect. Since the unit was modified, we are unable to resell it through a return. We can provide you a one time no cost replacement. Please contact our team to get you a replacement shipped.
Customer service was exceptional
Customer service was exceptional! I ordered the wrong parts (my fault) and they went out of their way to take back the wrong parts and send me the right ones. I'll be ordering parts from them again.
19 de setembro de 2024
Resposta da TRC Electronics - PA
Kevin, thank you for your fantastic 5-star review! We're so glad to hear that you had a positive experience with our power team. Mistakes happen, and we're happy to support you in making things right! We appreciate your business and look forward to supporting you again soon! Thanks for choosing TRC Electronics.
GREAT SERVICE
very easy to deal with, knowledgeable and quick friendly service.
17 de setembro de 2024
Resposta da TRC Electronics - PA
Jason, thank you for you amazing 5-star review! We are happy to hear that you found our team easy to work with and you appreciated our knowledgeable and friendly service. Your feedback is greatly appreciated and we look forward to assisting you again soon. Thank you for choosing TRC Electronics!
was quick and easy to find the part i…
was quick and easy to find the part i needed
29 de agosto de 2024
Resposta da TRC Electronics - PA
Norman, thank you for your fantastic 5-star review! We are happy to hear that you found the part you needed quick and easily. We look forward to helping you again in the future, thank you for choosing TRC Electronics!
My go-to for replacement LED power supplies
Fast shipping and they had exactly what I needed
28 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you for your amazing 5-star review! We are so glad we are your go-to source for replacement LED power supplies and that we had exactly what you needed. It is great to hear that you were pleased with our fast shipping. Thank you for choosing TRC Electronics, we look forward to helping you again soon!
Paid for 3 day shipping and getting 4…
Paid for 3 day shipping and getting 4 day shipping and I will not be at address to pick up package. Not happy.
30 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you for your order, William! We received, processed, and shipped your package on Friday, 8/30. Unfortunately, UPS does not deliver on weekends or holidays, so with the 3 business day shipping option you selected, your order will arrive on Thursday, 9/5. Thank you again for choosing TRC!
Fast delivery and excellent customer…
Fast delivery and excellent customer service.
26 de agosto de 2024
Resposta da TRC Electronics - PA
Ron, thank you for your fantastic 5-star review! We are so glad that you were pleased with our fast delivery and excellent customer service. Your satisfaction is our top priority, and we are glad we could support you! Thank you for choosing TRC Electronics!
These are my go-to guys for reliable…
These are my go-to guys for reliable power supplies that are quickly shipped.
27 de agosto de 2024
Resposta da TRC Electronics - PA
George, thank you for your incredible 5-star review! We are honored to be your go-to source for reliable power supplies. It is great to hear that you're pleased with our quick shipping. We appreciate your continued trust and look forward to helping you again soon.
The product we needed was in stock at a…
The product we needed was in stock at a fair price and order was processed quickly. Item arrived on time and was packaged securely.
27 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you for the fantastic review Steve! We are thrilled to hear that you found the product you needed at a fair price and that your order was processed quickly. We appreciate your business and look forward to helping you again in the future, thank you for choosing TRC Electronics!
Great product. Great service
Great product. Shipped immediately, delivered quickly. They even gave me a follow up phone call to ensure I was satisfied and / or if I had any questions.
19 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you for the fantastic review, Michael! We’re happy to hear that you’re pleased with the product and our speedy service. It’s great to know that the follow-up call added to your positive experience. Ensuring your satisfaction is important to us, and we’re glad we could support you.
Superior customer service
Excellent customer service. From the time I placed the order until it arrived, you kept me advised on its progress. I have never had such a personal touch from any other vendor, even though my order was small in size. I even got a follow up phone call from your technical rep asking if I had any questions.
16 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you so much for the glowing review, Thomas! We're thrilled to hear that you had a positive experience with our customer service and appreciated the personal touch throughout the process. Providing exceptional service is one of our top priorities. It’s great to know that our team’s efforts made a difference for you.
Resposta da TRC Electronics - PA
Thank you for the great feedback, Gary! We’re pleased to hear that you found our website fast, the ordering process easy, and the delivery quick. We strive to make every step of your experience smooth and efficient. If there’s anything else we can do for you, we are here to support you!
incorrect item was made to pay return…
incorrect item and was made to pay return shipping
14 de agosto de 2024
Resposta da TRC Electronics - PA
Thank you for your feedback, Sandor. We understand you ordered the incorrect item by accident. While we’re unable to cover shipping costs, we're here to support you with any questions you might have about the product you received or assist with future orders.
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