Tripleclampmoto Avaliações 

25
O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Complete scammers. Ordered a bar mount and stabiliser, added express post. Didn't show up after a week as expected so emailed them - no response for months! Multiple emails, messaged all the socials a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered with them in the past, I had issues with some parts but very little support. I just ordered a set of tires that was in stock on the website, surprise surprise one of them was B/O. They... Ver mais

Avaliado com 1 de um total de 5 estrelas

Meine Ware kam im Urlaub und ging unglücklicherweise zurück an diese Firma. Die Ware war bezahlt und ich bereit das neue Porto zu übernehmen. Triple clamp reagiert überhaupt nicht auf meinen Vorschlag... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jonathan is a asset to Tripleclamp. He helped me out fast and efficient to solve the problem after I spent 2 days and multiple other shops trying to figure out what sprocket I needed after previous o... Ver mais


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

25 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(25)

14 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered a skid plate from them

Ordered a skid plate from them, very slow shipping.. I sent multiple emails, they would reply "sorry" and "we will make it up to you" ... Received the Skid plate 80 days after my the purchase. They didnt "make make it up to me" There was no discount, not even a sticker.

19 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good

Very fast shipping! I spent days looking for the shoes i really wanted out of nowhere i saw the page and the prices! Very great experience and custumer services

25 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

absoloutely terrible.

it's horrible, the other person above is correct.
i ordered a battery, only because the gentleman on the phone told me that they had it in stock, and that paying for 1 day express shipping would get it there very soon.
i ordered on april 13th, and several days later they emailed me telling me it would be 5-8 buisness days until it was able to be shipped, they didn't have it, didn't know where it was, and it was "Lost". i simply asked for a refund on the express shipping, which i was promised. i was told to contact them in a few days if i heard nothing back, i did, i even gave them 2 extra days from when they said, attempted to contact them and was ignored both times, when i finally got through, i was promised a discount, and a refund on the shipping, or something to make it right. battery did not arrive until april 27th, absoloutely disgusted with customer service, shipping time, being lied to. etc. order #6565CA, feel free to make this right at any time guys! i dealt with several people in the company, and all of them run on equally the same "Lie to you to make you hangup" attitude.

13 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NIGHTMARE OF AN EXPERIENCE!

Purchased quite a bit of gear from here. The entire experience was horrendous. After talking to them over the phone, I was ensured that an order was going to be made for me so I can pay and get the items delivered. After waiting a few days, I called back because I have not heard from them, just to find out they forgot about me and nothing was done. They ensured me that it would be completed by the end of the day. Low and behold, a few days later, still nothing. I called back again and same situation. Repeat this process 3 more times and I finally receive an email.
I place my order online and they tell me that I will recieve a shipping update by the end of the day. Surprise, surprise. No update. I end up calling them a few more times to get everything sorted out.
The entire process took about 3 weeks when they told me it would take 1-2 days to get all my items. I had to call 19 times to finally sort out the order and get it placed!
Additionally, the mesh on the helmet is uneven. When I contacted them about it, they just told me it was normal.
On top of that, the first time I used my helmet, the wind blew the helmet off a curb and fell half a foot and cracked. I understand that helmets are 1 time use but cracking from less than 1 foot is rediculous.
When I contacted Tripleclamp Moto about the uneveness of the mesh and the frailness of the helmet, they told me that they are not going to do anything about it because it is my fault. You cannot tell me that it is normal for a helmet to crack after falling half a foot with nothing in it. That would mean setting it down too hard would crack it.

If you want quality service and products, do not come here. The entire process was a nightmare.
I was going to order tires, maintainence items and so much more, but after the horrendous experience, I would 100% recommend everyone to stay far far away from Tripleclamp Moto.

14 de abril de 2023
Avaliação não solicitada
logotipo da Tripleclampmoto

Resposta da Tripleclampmoto

David,

It is unfortunate that you didn't have a pleasant experience unlike thousands of other happy customers. We take your comment serious.

According to your initial comment you dropped the helmet during your test. This was also evident on the helmet.

Your request to warranty the helmet could not be submitted because any damage done by the use is not covered under the warranty. We generally assist our customer to submit their warranty claims but in this case we were confident it will be refused.

This was explained to you at the time, however you are welcome to submit your own claim with the manufacturer.

We have communicated that with you clearly but if further help is needed please reach out to us directly and we will try to help. We respond to all support tickets within a day.

Avaliado com 5 de um total de 5 estrelas

Fatto un acquisto da loro

Ho acquistato un copri carter frizione per la mia moto, persone gentilissime, sempre disponibili, ottimi prodotti, spedizione velocissima, li consiglio a la grande.

5 de novembro de 2020
Avaliação não solicitada

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