Tungstenautomation Avaliações 

Confusing and outdated website that doesn't work properly.

I'm speaking about Kofax Power PDF Advanced (before Nuance).
I get this program through my company. By chance, I was able to install another PDF reader/editor. Kofax is so old fashion! Takes to much time to open, is to much linked with Microsoft product, doesn't run smoothly... Definitively not the best program.

I paid for 24 months of download insurance ($206) and within 24 months had to reset windows. I have my receipt and emailed it. There is noone to call. Logged in, w ent to download and wasted 45 minutes trying everything and contacting support. The chatbot is USELESS and I need the program today. That's why I paid for download insurance. The insurance is a scam and the software is mediocre. Don't use this company.

After tracing Nuance PDf through to Tungsten Automation I emailed them with a problem I was having with installing my ancient software V1 on an old lap top. The reply was almost instantaneous. Then after providing them with my phone number they called me from the USA to the UK [ within 10 minutes of my giving them my number]and spent 20 or so minutes talking me through the installation process. Paul the Technical Support Specialist was polite and did not seem to be phased that I made a couple of errors on the way to a successful installation. That is what I call service I was also offered a 30% discount on an upgrade. An offer I will probably take up.