Turtledove London Avaliações 

205
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have always had great experiences with turtle dove but this time have had a bad one and can’t imagine why! I pre-ordered the new jumpsuit in the same size as I usually order- the jumpsu... Ver mais

Avaliado com 5 de um total de 5 estrelas

My first purchase, the red and black striped trousers, needed slight alteration to fit my ample bottom. The quality was excellent. My second purchase, reversible trousers, were absolutely wonde... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love all the cotton clothing I've purchased from this company. Great quality and genourous with sizing so my body doesn't feel restricted. I took a dress back packing and it looked good throughout a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve made 2 orders previously with Turtledove London and never had any problems. However, I made a purchase 8 days ago and since then I have heard nothing. There’s been no dispatch of the order,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Roupas para Bebês
  3. Loja de Moda Infantil
  4. Fabricante de Roupas e Tecidos
  5. Loja de produtos orgânicos
  6. Loja de moda feminina

Escrito pela empresa

Turtle Dove London is a multi award-winning clothing brand creating timeless, versatile pieces designed for women, children and babies. Our collection includes organic cotton dungarees, jumpsuits, dresses, trousers, sweatshirts, joggers and rompers – all thoughtfully designed for comfort, simplicity and ease. Every style is made to move with you and fit naturally into everyday life. We create contemporary classics made to last beyond one season, designed to mix, match and be loved for years to come. Each piece is crafted from 100% GOTS Certified Organic Cotton and carefully chosen fabrics that feel good to wear and stand the test of time. Our focus is on quality, softness and effortless wearability – clothes that look as good as they feel. All our garments are made in ethically approved factories that share our values of fairness, respect and care. We work closely with trusted partners to ensure each piece is made responsibly from start to finish. Discover our complete collection of women’s and children’s organic clothing, from everyday essentials to versatile wardrobe staples. Whether it’s a pair of relaxed organic dungarees, a go-anywhere jumpsuit, or easy pieces for kids to play and explore in, Turtle Dove London designs with real life in mind – timeless style, everyday comfort, and effortless wear. Enjoy worldwide delivery, UK next day delivery, and hassle-free returns – plus 15% off your first order when you join our community.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

205 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(205)

52 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Fantastic brand, lovely clothes

I’ve been buying from Turtledove London since 2021 when I bought my first pair of dungarees and fell in love. I now have 3 pairs of dungarees, a T-shirt, and 2 pairs of trousers (w plenty more on my wishlist!) The quality of clothing is excellent and washes well. I’ve had only positive experiences with ordering, returns, delivery etc. Even the packaging is well thought out.

17 de setembro de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hi Lindsey, thank you so much for the ongoing support of our brand. Hope you get treated to some of the pieces on your wish list !

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, stylish and simple clothing.

1 de setembro de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hi Ruth, thank you so much for supporting our brand. Quality, simple and stylish is always our goal !

Avaliado com 5 de um total de 5 estrelas

Can’t beat organic cotton

Can’t beat organic cotton. Love my dungarees and the colour choice. Delivery was very quick and free, even in the sale which is a bargain. Happy to buy at full price for organic cloth as like the ethos of this company. Wish there were more out there.

2 de setembro de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hi Debbie, thank you so much for supporting our brand and for valuing the importance of organic cotton clothes.

Avaliado com 5 de um total de 5 estrelas

Great quality and really lovely clothing…

Great quality, ethical and really lovely clothing. Was a slight issue with my delivery but the person I spoke to was really helpful and resolved it swiftly. My stripey t-shirt is a new fave!

21 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you so much for shopping with us. Apologies for the delivery issue, but pleased you love the clothes!

Avaliado com 5 de um total de 5 estrelas

Top quality material

Top quality material. Very versatile. I am a large size 14 and opted for size 2. It was a little oversize. Next time I bought size 1 and it's a perfect fit. I'm over the moon with my 2 pairs of funky dungarees

27 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for taking the time to write this review. So happy you like the dungarees, the sizing information will be a good guide for others too.

Avaliado com 5 de um total de 5 estrelas

So happy!

Absolutely love the gauze dungarees, the size I ordered was true to size and perfect for me. So comfortable and the colour is lovely and can be easily dressed up or down.
Will definitely be ordering more dungarees from Turtledove London.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hello! Thank you for shopping with us, we are so pleased you like the dungarees and to hear you will be styling them for different occasions.

Avaliado com 5 de um total de 5 estrelas

Love the dungarees

Bought 3 pairs of dungarees for my grandson for Christmas. Easy to order and prompt delivery . My grandson already has two pairs which he has worn a lot. They wash well and look like new keeping their shape and they are made of lovely soft material. Would highly recommend.

20 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for thinking of us for a gift for your grandson. It is great to hear that our dungarees have been worn a lot and wash well.

Avaliado com 1 de um total de 5 estrelas

Products are low quality at high prices…

Products are low quality at high prices and they hide any bad reviews on their site so you only see 5 star ratings. I will never buy from this company again.

1 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for shopping with us and taking the time to write this review.
We are sorry that the items you ordered are not what you expected, we aim for top quality in all that we do. All our products are made using GOTS certified organic cotton and manufactured in factories who align to ETI and SEDEX approval. All our production is tested by an independent testing house ( SGS) alongside our own QC checks.
We offer a full refund or replacement of any garments which do not meet our quality standards . Please do send more information over to me by email ( emma@turtledovelondon.com) so I can resolve this for you.
Many thanks once again for bringing this to our attention, I hope to hear from you soon.

Avaliado com 5 de um total de 5 estrelas

Fabulously soft and unique baby clothes

I bought 10 items in the sale for my 4 month old granddaughter.
Beetroot Print T-Shirt × 1
0-6 Months
Sunny Applique T-Shirt × 1
0-6 Months
Pelican Onesie × 1
6-12 Months / Stone
Contour Print Joggers × 1
6-12 Months
Birdsong Romper × 1
3-6 Months / Multi
Birdsong & Stripe Bib × 1
One Size / Multi
Two Bears Bubble Romper × 1
0-6 Months / Sunset
Two Bears Dress × 1
0-6 Months / Sunset
Sky Gauze Dress × 1
2-3 Years / Sky
Chequer Bubble Romper × 1
6-12 Months / Sunset
All items were loved by mum and dad, so soft and unusual fabric designs. Sale prices were great, but I would say that the clothes are well worth their full price.

29 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you so much for supporting our brand. It is lovely to hear that the gift was loved by mum and dad too!

Avaliado com 5 de um total de 5 estrelas

Great clothing

Great clothing, excellent quality and delivered quickly! Very happy with my first purchase!

8 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for shopping with us, we are so pleased you liked your first purchase!

Avaliado com 5 de um total de 5 estrelas

10/10 all around

Not usually one for reviews but wanted to say how chuffed I am with my order. I have been wanting to purchase the Kate trousers since seeing them on someone at uni and saved up for a key purchase . I only buy second hand or from ethical companies and will defo buy from you again . Quality is top tier and size 1 fits as described ( I’m a 10- 12 ) have worn with trainers , birks and platform heels for date night too .

8 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hello,

Thank you for your review and for always shopping ethically. We are so happy to hear how much you have already worn your Kates and that you share our vision for wearing them multiple ways! We are big fans of second hand shopping too, you can sometimes find our brand on some vintage shopping websites if you type us in the search!

Avaliado com 5 de um total de 5 estrelas

Great customer service and clothing

Really lovely clothing and quick delivery! One of the items I ordered had some mild staining on it that didn't come out in the wash and Amanda from their customer service team was most helpful in arranging for a new top to be sent free of charge.

5 de agosto de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for shopping with us ! Sorry to hear there was some staining on one of the items- not our usual standards- but thank you for trying to salvage the piece. Hope you can still get some use out of it for spares.

Avaliado com 1 de um total de 5 estrelas

No response to 4 emails…

Have emailed 4 times about a refund for an item I returned by Royal Mail 3 weeks ago. No reply to any of the emails. Very poor customer service. Will never order from them again. Who knows if I will ever get a refund…?

25 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for shopping with us. We do respond to all emails within 3 working days, but sometimes our replies end up in junk folder. I do hope this issue has now been resolved. If not, then please forward all emails to me ( emma@turtledovelondon) so I can action an immediate refund.
Many thanks, Emma

Avaliado com 5 de um total de 5 estrelas

Turtlelove

Good quality. Prompt service. I would definitely buy from them again.

8 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for shopping with us and taking the time to write this review. We are so pleased with the 5 star feedback!

Avaliado com 5 de um total de 5 estrelas

Beautiful clothing

Beautiful clothing , super offers and reduced prices . The clothing is extremely comfortable and well made . Sustainable company , a real pleasure to shop with Turtle Dove London.

25 de junho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you so much for the review and for supporting our brand!

Avaliado com 5 de um total de 5 estrelas

Gorgeous dress!

Gorgeous dress: fabric, print and style looks like a million dollars. Really good customer service, I needed a different size and the process was both fast and efficient. highly recommended.

27 de junho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you so much for shopping with us. We are happy to hear you love the dress and hope you get lots of wear out of it!

Avaliado com 5 de um total de 5 estrelas

Great Clothes & Service

I have now ordered 3 items from Turtle Dove and I love them! All very comfortable to wear, lovely material and great prompt delivery with no hassle at all. Highly recommend this Company.

15 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you so much for your continued support of our brand, and for taking the time to share this review!

Avaliado com 5 de um total de 5 estrelas

Amazing Brand

Amazing Brand!
Really love the design and ethos of Turtledove, the quality is fantastic!
I received my order quickly, would 100% recommend.

8 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Hello,
thank you for your lovely review and for supporting our brand. We do strive for the best quality organic fabrics and factories we can find, so its great to hear they are well received.

Avaliado com 5 de um total de 5 estrelas

It's so hard finding good quality…

It's so hard finding good quality organic maternity clothes. Currently 24 weeks, just brought my 3rd pair. They are so comfortable and the customer service has been great as I wasn't sure what size to get (for reference I'm 5ft8, usually a size 10 and I purchased a size 2 as I've still got some growing to do!)

6 de julho de 2024
Avaliação não solicitada
logotipo da Turtledove London

Resposta da Turtledove London

Thank you for choosing us for your maternity wardrobe. So pleased to hear our pieces are comfortable for you. All our pieces are designed to work pre/post natal so hope you will get to enjoy them once baby arrives too!

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