Twayair Avaliações 18

This is my 1st time flying T'way Air--I took the flight from Seoul to Singapore. Overall it was a great experience.

Pros:
- The staff helping with the self-check in kiosks at Incheon Airport was really helpful and fluent in English
- Boarding experience was great, very efficient
- Cabin crew were nice, very polite
- Good pilots gave us a safe flight. Smooth take off and smooth landing! We even arrived early.

Cons:
- The seat felt less comfortable than usual, it would help if there were pillows. And the plane felt very cold. In future I will bring a jacket for T'way Air flights. :)

Very bad service! worst flight i have ever been to
no tv service! seats so bad! u better fly standing.

Disgusting food! disgusting services! good staff
longest 10 hour flight! will never fly tway again it is very similar price to other airlines still garbage food garbage airlines garbage seats

can’t get more frustrated will make sure nobody i know fly this tway shitty airlines

Buchungsnummer J34JNM


Ich warte auf unseren verlorenes Gepäck. Wann kommt das???

14hours flight
- no Entertainment System but screens available
- very very little bit of food with water. / taste horrible, like plastic- no vegetable food -
- super cold in the plane, so you have to buy a blanket. (not included in the flight)
- when you want to buy extra food or drinks, or the blanket, they don’t accept debit credit card. Only pure credit card.

So in total: 14h flight - no entertainment, in the cold and no food, and cannot buy anything to make it better. Never had so Bad Experience.
For example emirates: free blanket, free sleept equipment, free soda drinks, cafe or tee, to the good tasting food.
And payment via debit credit card, like everywhere on this world.

Never again.

Pls change it, it’s so simple…

Extremely bad experience as we were travelling from Seoul to Vancouver which is a 10 hour flight and they did not have any food containing Chicken or Vegetarian food. They only served food with Beef and Pork which we as certain community do not consume. So we were left with not being served anything during the entire flight of 10 hours. They are also not well trained in Vocal English as they were not understanding what we were saying. This is an International carrier and you are serving only to your people. We have paid for the fare too and we were treated very badly. I had a very bad experince.

I bought a business class seat and needed to change it. Due to an error code on their system, I was unable to make my change online. I attempted to contact them through their contact form several times with no reply. I found a phone number and called at least 10 times at different times of the day. At the end of the day, I had to book a whole new ticket home and double paid. Unbelievably horrible customer service. DO NOT fly with them.

I had such a terrible experience with Twayair. I flew as a family of 4 with 2 kids from Dad-Incheon, they canceled the flight without a reason. We have tried to contact them so many times to refund the tickets, they never got back to us. Just silence, absolutely awful. I would avoid this airline at any cost.

Felt like I was in Oliver Twist asking “please sir, may I have some more?” except it was just water, basic hydration shouldn’t feel rationed.

Bonjour et bonne année aux lecteurs.
Pour mon voyage retour depuis le Japon, je décide de me faire un petit plaisir et de prendre un vol en business class.
Le premier vol se passe bien et là premier problème, escale de 15h et pas de lounge business ni de service proposé par la compagnie. Je prend mon deuxième vol, je trouve un bouchon d'oreille usagé dans la pochette face à moi, les écrans ne fonctionnent pas (vol de 14h), les 2 seules repas sont des barquettes réchauffer que vous pouvez achetez à la supérette du quoi pour seulement 3-4€, seulement 3 boissons disponibles (eau, coca et jus d'orange) et 0 snack gratuit.
Une fois arrivé, je récupère mes valises et me rend compte que l'une d'entre elle est détruit. J'essaie de contacter la compagnie aérienne par téléphone et mail. Cela fait déjà 2 semaines et toujours pas de réponse.

Bought Paris Seoul flights for 850e, so not particularly cheap. Hadn't realised it was a low cost company. It was a 15h flight. There is no in-flight entertainment ( the plane is equipped with screens but they are off). The food is extremely minimal, no tray, only one dish, not very nice, and a glass of water...No juices /sodas /alcohol or coffee.
On the way back, which was a day flight, they shut down the blinds, so we spent 15h in the dark, so we couldn't even read a book. The longest flight ever!

Pire compagnie que j’ai utilisée !

Je mets une étoile uniquement parce qu’on ne peut pas en mettre zéro, et aussi pour le décollage et l’atterrissage sécurisés réalisés par le pilote. En dehors de cela, le service est médiocre.

Impossible de s’enregistrer en ligne. Pour information, j’ai pris un vol Narita – Paris avec une longue escale à Incheon afin de visiter Séoul. Je ne mange pas de viande et j’ai tenté à plusieurs reprises de réserver un repas végétarien en avance : rien ne fonctionne ! Impossible de joindre la compagnie. Un jour avant le vol, mon amie reçoit un message nous informant qu’il faut réserver son repas végétarien au moins 3 jours avant… ce que nous avions justement essayé de faire à plusieurs reprises, sans succès. Un peu tard pour prévenir, non ?

Et une fois à bord, c’est encore pire. La compagnie se dit « low cost » : pas de couverture, pas de coussins, des écrans qui ne fonctionnent même pas (alors pourquoi les installer ?). Sur un vol de 15 heures, nous n’avons pas été nourris une seule fois ! Les seuls repas proposés contenaient du bœuf ou du porc. Quand nous avons demandé une alternative (au moins retirer la viande ou proposer une option végétarienne), nous avons été complètement ignorés. Les hôtesses, bien qu’affichant un sourire, n’avaient aucune solution à offrir. En voyant que nous n’avions rien mangé, elles ne se sont même pas souciées de nous. Une bonne compagnie ne se résume pas à des hôtesses « jolies et souriantes » ! Tout est à revoir : je NE RECOMMANDE PAS DU TOUT.

Pour couronner le tout, l’eau est servie dans des gobelets restés ouverts tout au long du service, à proximité des clients qui toussent. Une aberration totale au niveau de l’hygiène.

T'way air is not a good flight airlines for cyclists.

I used their service for the 1st time and it'll be the last. As a cyclist doing a world tour around the globe, I took a flight ticket with T'way air and it was impossible to reserve a place for my bicycle on their application or by phone. By phone they told me it will be 2000 jpy/20000 krw but at the check in desk, I paid more than the price of my ticket flight. T'way have a lot of financial problems I saw afterwards.
I DO NOT RECOMMEND.

Dommage qu’on ne puisse pas mettre 0 étoile. C’est de loin le pire vol long courrier que j’ai pris. 15 heures entre Séoul et Paris sans écran, sans couverture, sans siège inclinable, sans snack ni vraie boisson — juste deux verres d’eau. Les repas n’étaient pas mangeables pour moi, aucune option végétarienne. Franchement, mettez un peu plus d’argent et prenez une autre compagnie. Ce vol a été interminable

My recent experience with T'way Air was extremely disappointing. On February 7, 2025, my flight from Jeju to Gimpo was canceled due to adverse weather conditions. While I understand this was beyond the airline's control, T'way provided no assistance or compensation for additional accommodation and meal expenses.
The following day, February 8, my rescheduled flight suffered a significant delay, causing me to miss my international connection in Seoul. This resulted in substantial additional expenses, including a new flight ticket, ground transportation, and accommodation.
Most frustrating was the complete lack of customer service and support from T'way. There was no attempt to help or compensate for the inconveniences caused. Communications were non-existent and, when I finally managed to contact them, they were unwilling to collaborate or offer solutions.
As a student, these unforeseen expenses have had a significant financial impact. The lack of empathy and professionalism shown by T'way Air has been deeply disappointing. I cannot recommend this airline and would suggest other travelers consider more reliable and customer-oriented alternatives.

The worst flight company I ever used for long flights. Was going Spain to Korea 12 hr flight. Flight was delayed almost an hr. No wifi, entertainment systems didn’t work, seating was so extremely tight that my knees were touching front seat in complete up right position. They didn’t provide any vegetarian food option, didn’t accept apple pay to pay for food or drink inside plane, and didn’t accept debit cards so I was sitting in pain, hungry, bored and impossible to sleep due to seating position. On top of that for some reason they blasted heating so it was so hot - it felt horrible. Gonna try to never use them again.

I have a purchase from them I don't understand. I opt to call them, by the only way possible, which is through a phone number.

When I call, I get a voice saying, "For English, press 3". And so I do. However, the lady I am connected to does not speak English. She says something unintelligible about "Contact after 23", which is anybody's guess as to what she's saying. I'm asking if they have an e-mail, repeating "E-MAIL" clearly. She fidgets a bit, then says it's "on our website". No, it's not. I quickly say goodbye and hang up, because this interaction was just a waste of time.

Needless to say, any way for a non-Korean speaker to get help is impossible.

ダナン国際空港のチェックインカウンターでスポーツギア（ボディボード）の別料金を請求された。別料金があることはウェブサイトで確認していたので2000円を払おうとしたら、円は受け付けないと言う。結局別室に連れていかれ、489000ドン（約3000円）を支払うことになった。ティーウェイのサイトに記載されていた別料金2000円は何だったのだろう。また、受託荷物をカウンターの量りで量ると重量オーバーしていたが、ホテルの部屋を出る前に自分のスケールで荷物を量り、重量制限以内であることを確認していた。なぜか重量オーバーについては何も言われなかった。
機内のCAの対応は丁寧だっただけに、チェックインカウンターでの対応が残念だった。

great value but the engine was way to loud !!!!