Uhaul Avaliações 1.704

This company is the worst. I reserved a 15 ft truck and a car transport online. Someone calls me the next day to say it would be ready at our local largest U-Haul dealer. I go to pick it up, they have 15 trucks in the lot, they tell me I have to drive 2 hours away to get a truck. When I asked they said "these trucks are for in city use only". Tries to tell me they own all the trucks and can't be used for one way. Is U-Haul out of the one-way moving truck business now? Was

Garbage service. Took almost 24 hours to change a tire and at one point I was told by staff that I was going to have to wait to start the repair request again on Monday, (I called it in Friday at 9:30pm). Was fixed within 2 hours after escalating to a manager. Tire guy was first kicked off the property of a uhaul location trying to get a tire and rim for my truck. They gave myself and the tech trying to do the repair a complete runaround.Started a claim for a discount off my rental (i paid 4200$). Was told I would get a call from a manager within a week after dropping off my truck and trailer. No phone call received about 2 weeks later. Called uhaul back and was told my claim was closed and that they had tried calling me (they didn't!). Next im told my claim is reopened and that I can expect a call in next few days. Today no phone call but I get an email saying I am being refunded 100$. I guess uhaul thinks this is acceptable but I surely do not. If you value respect and honest from a company I suggest you rent a truck from enterprise or budget because you won't get that from uhaul and Rob Kilfoyle, U-Haul Marketing Company President.

Emir (manager of the Miami Dolphin location) and his staff (Dayme, etc) are professional, friendly, and extremely accommodating. Doing business with them was a great experience! I will use their services again if need be!

The WORST experience. Uhaul promoted a moving help service on their website that hired and they cancelled just before our move day. Called Uhaul and they ran from the problem saying “it was a separate company blah blah blah”. So I got nailed with renting a 15’ truck for a day with no help. Oh and the AC in the truck didn’t work either but that was no biggy IMO.

Reserved a car carrier on 6/27/25 for my daughter moving back to school in Ohio from Mass. I was told that a rep would call several days prior to finish setting up the process. They called a few days prior to the scheduled date and had nothing available within an hour of me. They had something in Springfield which was sort of on the way and I told them I would pick it up there. Called today, day prior to pick up, and said that car carrier is no longer in service (I would bet my life’s savings that they rented it out to someone else who came in today). Now they wanted to have me pick one up in Albany which means I have to drive 153 miles now with two cars and they would give me $50 off the nearly $500 dollar total rental. Yeah, okay. I will never use UHaul again for any purpose whatsoever. I wish I had read these reviews prior to my reservation, it would have been cheaper to ship it than to deal with this aggravation and incompetence. What’s the point of reserving well in advance?

Clearly, all of Uhaul's customers are dissatisfied with the service and pricing, but I will add what a rep just told me today. They change their prices on a daily basis, based on "supply and demand," which is just another way to say that they take full advantage of the customer and make them pay the most possible. An auto transport went up in price $130.00, with all other parameters being equal. I will look into other companies more closely, now that I know uhaul disregards the customer.

Employee at this facility was very friendly, helpful and knowledgaible.

I rented online what was supposed to be a car trailer.... what they call a "Toy Hauler". I gave them the information on the car.... late model Ford Mustang. I WOULD NOT RECOMMEND ANYONE USE THIS AS A CAR TRAILER. It sits way too high off the ground, which makes it too difficult to load and unload as the ramps are too steep. THERE ARE NO ELECTRIC BRAKES ON THE TRAILER, WHICH BRINGS SAFELY INTO QUESTION. I HAULED IT WITH A GMC 2500 HD TRUCK.... BRAKING ON THE INTERSTATE WAS IFFY AT BEST. I WOULDNT DO IT AGAIN.

terrible - had reservation for truck for 1 week was told two trucks in location. day before we were told not truck in that area, switched to another city. Had confirmation that truck was there and we could pick it up at 7am. Called and confirmed. On day of pickup not code for pick up staff could not find reservation or truck. Very disorganized. Now told found but not prepared so can't pick it up till 8:30

Booked a van for a 9am pickup. Got there — no van. No apology, no solution. I had an open house at 1 and staging furniture sitting in a driveway. Had to call a friend instead. Never using U-Haul again.

Could not have a better experience. I moved from Westen Washington to Tennessee this summer and had 3 U-boxes transport my belongings. Before actual transport U-haul kept them in dry storage for a couple of months for a very reasonable cost. Excellent communications & updates. Drop off, pick up, transport time and delivery, every step done right. I was concerned about delivery down my sloped driveway but by the time I was home the boxes were in the spot I requested and even in a better orientation than I indicated.
Would not hesitate to use them again and recomment to family and friends.
John Zaremba

One hour and counting trying to check in to pick up a truck on the U-Haul app. What a fiasco and so inefficient.

My experience with U-Haul was an absolute disaster, and PODS wasn’t much better. U-Haul canceled my reservation multiple times without any clear explanation, leaving me in a panic to find alternatives at the last minute. When I tried to contact their customer service, I was stuck on hold for over an hour each time, with no resolution provided. To add to the frustration, I received random text messages from U-Haul dealers containing unidentified links and information, which felt unprofessional and suspicious. PODS, while slightly more reliable in terms of delivery, still fell short with poor communication and unexpected delays in scheduling. The entire process with both companies was chaotic, unreliable, and incredibly stressful. I strongly recommend avoiding U-Haul and PODS for any moving needs.

The experience is as good as expected. Uhaul is the go to for moving and moving stuff. I would still note two things. Check your km and fuel and report it BEFORE you leave if it doesn't match your receipt. Mine was off one km and although it was only $1, I told them after I dropped the vehicle off just fyi. They told me fyi, no picture proof, no adjustment. Second, uHaul really needs to fix their fuel gauges. I rented a 15' truck a few weeks ago and drove about 90 km and fuel cost me $20. I rented a van (which is smaller) just two days ago and drove about 25km and it cost me $10 and the price was cheaper for gas! At first the gauge showed full even before I filled it but I put in $5 anyway. Then the gauge dropped when I checked so I added $5 more. Then the gauge was overfull upon return. Ridiculous!

I really wish I could give 0 stars. Everytime I’ve had to use uhaul, they screw me over with extra charges which really throw everything off when you're…..you know….moving.

This time I made a reservation for my current town. They dont tell me until TWO days before that actually, there is none in my town and told me Id have to drive nearly two hours to pick up the uhaul. That drive was longer than the drive to my new house.

On top of that, they were going to charge me for the extra miles until I said something. The price I was told when I reserved was $180. Go two hours to pick it up because what else can I do and now? Now the price is $220. Cool. They also overcharge for their boxes (go to Menards for a better deal.)

I will be avoiding using uhaul again with every fiber of my being.

Uhaul Is becoming very proud of their trucks. I recently rented their smallest truck at $19.95 per day to move my son from University in Boulder, CO to Grand Junction, CO. I was charged $619.00 for the one day rental. After adding fuel costs I could have hired a moving company to do the short haul and load out. I've rented luxury cars in Los Angeles that were a fraction of that cost with unlimited miles for a 24 hour period. I rented a brand new mini van for one entire week, driving from Grand Junction, CO to Chicago and back for a total of $900.00. I just don't get it. A crappy, dirty, stinky truck with zero shocks and non existent comfort for more $$$ than renting a Porsche for 24 hours. This will be the last time I rent from Uhaul. Customers are getting tired of being gouged at every angle.

Called and got an estimate for a van, provided location and milage. Given a quote.

Then get charged an additional 50% in undisclosed fees.

Last time I’ll go back to U-Haul

worst! worst! worst!
- reserved furniture dolly along with a truck. When I came to pick up the truck the dolly appeared to be not available. Moving plans half ruined.
- They still charged me for the dolly. Was trying to reach customer support and they kept me hanging on a phone endless by putting on hold.
- There was no key drop off box upon returning the truck. I found myself stuck late in the night without knowing what to do.
NEVER AGAIN.

So I reserved a storage unit online for Havana, IL 62644. When I get to a property a few days later I find 3 water soaked cardboard boxes in front of my home. I only reserved a storage unit and absolutely zero supplies. I am billed $127 for an order I did not make. I called U-haul customer service, who did not help me. I emailed U-haul several times and they did not respond. This is the worst customer service I have ever received from any company ever!

I would give them Zero stars, but unfortunately, that option is not available.
Terrible customer service. Rented a 10ft truck, but the actual mileage and gas amount were incorrect. I reported it immediately to them, but they won't do anything to solve the issue. I was told that Final Destination will take care of that? I called customer service immediately to report the issue and after she verified my concern, she wrote a note for the U-Haul return destination to correct it. Upon return, the guy didn`t want to hear my complaint, so I had to call customer service again. Lady on the phone, explain to the guy that Mileage had a discrepancy as well as the gas amount (picture taken on pick up presented to the guy), but after I dropped vehicle, nothing changed. Few minutes later, I received an email with a receipt, with a 10-mile extra charge. By the way, I went to the gas station and added 1 gallon to match what they put on the paper. Called custoimer service for the third time, but I already left comment to Gilbert. This was really disrespectful experience from Uhaul. I`ll report this fraud to my Bank.

I rented an enclosed trailer from U-Haul and I specifically selected a 24hr drop off zone. Not only did they fail to mention that if you drop it off any time after the exact time you picked it up you get fined another day, but they charged me for 2 extra days! I called them 4 times and while they answered the phone I was never called back and never refunded for the extra 2 days that they charged me(I returned it 2hrs after the time I rented 3 days prior). Every time I called they said they’d have a manager call me and not to my surprise, nothing. No calls back and no refund. I used to rent from them in the past and I stopped, because of previous issues I have had with them but after having taken a very long break from using U-Haul and this happening my first time using them again, I am no longer going to support such a garbage business. Terrible people skills, and very poor management. I will refer anyone who asks to a literal homeless person with a shopping kart before I refer U-Haul. You guys suck.