Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will defin... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
As seems to be a common experience, I bought some baubles in the sale - they were listed on the website as £6.99 reduced to £2.50, so I thought I was getting a good quality bauble. They arrived with... Ver mais
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Christmas floating candles arrived in very good time. Love them - sound a bit fussy individual battery per candle but the effect of these floating candles is magical. Haven’t seen these anywhere else.... Ver mais
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Found this website for the first time in 2023 to look for ‘unusual’ indoor Xmas lights and wasn’t disappointed . Bought 2 sets of warm white, light vine branch lights and used them to enhance a mant... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre UK Christmas World
Escrito pela empresa
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Welcome to UK Christmas World! We love Christmas, but we love our customers more!
We're home to one of the largest selections of Christmas lights, artificial trees, decorations and displays in Great Britain and supply Christmas products across the UK.
We stock a huge selection of indoor and outdoor Christmas lights, artificial Christmas trees, icicle lights, Christmas displays and decorations.
As always, our company values remain steadfast. We operate UK Christmas World with the same pride and passion offered across all our mail order websites. We are a family owned business, employing staff from the surrounding local area.
We're thrilled to offer our customers an exceptional experience here at UK Christmas World. We boast a talented and dedicated customer care team who are ready and willing to help.
Informações de contato
Unit 9, Strafford Industrial Park, Gilroyd Lane, S75 3EJ, Barnsley, Reino Unido
- 01226 388889
- info@ukchristmasworld.com
- www.ukchristmasworld.com
4,2
Muito Bom
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
great quality
top quality decorations as always with quick delivery and a decent cost
1 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Eric,
Thank you so much for your lovely review.
It’s great to hear that you’re happy with your order! We really appreciate your positive feedback.
Many thanks,
Emily
UK Christmas World
Amazing
Amazing, product came as described. Just didn’t come the next day as stated.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Karly,
Thank you for your positive review - we really appreciate this!
I’m so sorry your order arrived a little later than expected, it’s great to hear that you’re still able to enjoy your order!
Many thanks,
Emily
UK Christmas World
Excellent lights
Excellent lights and at a great price. They look great up and we're really pleased with them. Delivery was quick and they arrived in good condition. 10/10 from me.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Jacc,
Thank you so much for your review!
It’s lovely to see you have purchased from us again and are pleased with your lights! Thank you for your continued support!
Many thanks,
Emily
UK Christmas World
Lovely product
Very quick dispatch Great communication. Product as described and good value. Would recommend purchasing from this seller. Very pleased.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Louise,
Thank you so much for your positive review.
It’s wonderful to hear that you’re happy with your purchase and the service provided. We really appreciate that you would recommend us!
Many thanks,
Emily
UK Christmas World
Arrived promptly packaged well and…
Arrived promptly packaged well and lights lovely would definitely buy from again
1 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Agnes,
Thank you for your lovely review!
It’s great to hear everything arrived promptly and that you’re enjoying your order!
Thank you so much for your continued support.
Many thanks,
Emily
UK Christmas World
Good value and good products
Easy to order online, fast and efficient delivery. Very competitive prices and good value products. Have ordered from them for a few years now and they've been consistently good.
23 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Marilyn,
Thank you so much for your review!
I’m so happy to hear that you’re happy with the delivery and our products! We really appreciate your continued custom and support!
Many thanks,
Emily
UK Christmas World
Window lights are really bright
Window lights are really bright, everyone commenting how nice they look at my window
17 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Caroline,
Thank you for your wonderful review!
It’s great to hear that you’re enjoying your order and getting some lovely compliments!
Many thanks,
Emily
UK Christmas World
Really poor service
I ordered a Christmas’s tree from this place and they haven’t fulfilled the order. I have asked for a refund and they said they can’t because they’re checking if the supplier has my tree in stock!
I have not even had a confirmation email.
The customer service here is really poor so be careful. The lack of communication is also really poor.
If an order isn’t fulfilled and the customer wants their money back then just give the customer what they want. Stay away.
24 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi John,
Thank you for taking the time to leave a review, I'm so sorry to hear there was delay with your order and further complications regarding refunding your order.
If there's anything we can assist with further regarding your order please feel free to contact our customer care team and we'll be happy to look further in to this for you.
Many thanks,
Savannah
UK Christmas World
Rainbow battery lights
Easy website to navigate lights arrived very quickly. Lights look really nice and bright on a small outside fir tree. Really happy with purchase.
29 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi,
Thank you for taking the time to leave a review regarding your experience. So glad to hear you found our website easy to use and how happy you are with your order.
Many thanks,
Savannah
UK Christmas World
Resposta da UK Christmas World
Hi,
Thank you for taking the time to leave a positive review, we really appreciate this and glad your encounter was helpful. We hope you enjoy your order.
Many thanks,
Savannah
UK Christmas World
OUTDOOR LIGHTS
1st time i have used this company but didnt get my order right wasnt a big order two seta of lights one to be stars and one to be snowflakes however received 2 sets stars emailed and slight apology either return or keep basically wont use again
17 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Jaci,
Thank you for sharing your experience, I'm so sorry to hear you were disappointed with your first experience using UK Christmas World.
I'm sorry to see the incorrect item was sent in your order, when looking in to this further, it appears the preferred resolution was for you to keep the item. If there's anything further we can do to look into this issue for you, please don't hesitate to get in touch with our customer care team.
Many thanks,
Savannah
UK Christmas World
Prompt delivery.
Prompt delivery.
Good communication (notification of despatch/delivery date etc.).
Goods exactly as advertised.
14 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Anthony,
Thank you for taking the time to leave such positive feedback regarding your order. So glad to hear how happy you are with the communication and items received.
We hope you enjoy your order.
Many thanks,
Savannah
UK Christmas World
Fantastic products good value for money…
Fantastic products good value for money and super fast delivery. I couldn't fault them. I was so pleased with all.the lights i ordered i went back to buy some more but unfortunately they had sold out. 100% will be buying from them again.
27 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Debbie,
Thank you so much for your positive feedback.
We really appreciate you taking the time to leave a review and are so pleased you were happy with your purchase and the service you received. Looking forward to processing your next order!
Many thanks,
Savannah
UK Christmas World
Resposta da UK Christmas World
Hi Donna,
Thank you for taking the time to leave a review.
We're so please to hear you're happy with your lights and your order arrived quickly.
Many thanks,
Savannah
UK Christmas World
Avoid
Ordered a Christmas tree last week which still hasn't arrived. I've chased them daily for tracking info and rather than be up front with me and tell me that it hasn't been dispatched, they've blaming an 'external warehouse' for being able to give me a status of my delivery. I have no idea where or if my order will be delivered and they've promised me delivery by the end of this week. Avoid.
27 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Gaurav,
Thank you for taking the time to share feedback on your order.
I'm so sorry to see this order took longer than expected to be delivered. Please be assured this isn't our typical level of service and we apologise for any inconvenience or disruption caused. When looking at your order, I can see your order has been fully refunded - if there's any other way we can assist further with this please don't hesitate to get back in touch.
Many thanks,
Savannah
UK Christmas World
I bought 7ft Deluxe Grays Peak Flocked…
I bought 7ft Deluxe Grays Peak Flocked Pine Artificial Christmas Tree ... The snow branch is very poorly finished, it's just plain, ordinary plastic, very poorly covered with snow... good marketing and photos on the website that have nothing to do with the actual appearance of the item... I wouldn't recommend it to anyone, it's a shame I only relied on positive reviews before buying... not worth the money... Two star for quick delivery...
27 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Katarzyna,
Thank you for taking the time to leave a review and share your feedback.
I’m sorry to hear you were disappointed with your order. We’d love the opportunity to rectify any issues for you. If you believe you may have received the incorrect item just contact our customer care team via email or live chat and we‘d be happy to look further into this for you.
Many thanks,
Savannah
UK Christmas World
Terrible quality product and poor customer services
Ordered an advent calendar train, which arrived promptly; however, in bits. Parts of the tops of the carriages had fallen off and a wheel had come loose, too. I almost could have forgiven this if the item itself was as good as it looked in photos. Sadly, it’s awful - the little drawers on either side of the carriages don’t sit in the carriage properly, falling out with the slightest bit of movement. I can’t use it as the items inside the drawers would come tumbling out if anyone even knocked it a tiny bit. It’s badly made and not fit for purpose. Moreover, customer services have been slow to respond to my request for a refund (surprise surprise) even after I send a video and several photos. I wouldn’t order from this company again and nor would I recommend it to anyone else.
24 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Abigail,
Thank you for leaving a review and bringing this to our attention. We’re truly sorry to hear about the frustration you experienced with your advent calendar.
I'm sorry it took a little longer than expected to resolve this issue for you, unfortunately, we do experience a high volume of messages during peak periods however we aim to respond within a reasonable timeframe, our apologies if this was not the case on this occasion.
When looking at your order details it appears this order was fully refunded. Please let us know if there has been an issue with this or if we can provide any further assistance and we'd be happy to look in to this for you.
Many thanks,
Savannah
UK Christmas World
Brilliant Christmas lights great company
Brilliant company very helpful with a problem even when it was not their fault very quick to sort out a no delivery order. Great product as well lights and prices are great the website was easy too search and order I will be buying again
Thank you very much
18 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi James,
Thank you for your lovely review!
It’s great to hear that we could resolve this issue for you and that you would like to purchase from us again. We look forward to processing your next order soon!
Many thanks,
Emily
UK Christmas World
Shocking company
Shocking company , bought some lights a couple of years ago, they lasted 16 days , the transformer was faulty and they couldn’t care less, as I said to their customer service,social media does wonders!!! Avoid
18 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Paul,
I’m so sorry to hear that you were disappointed with our customer service regarding your order placed in December 2022. When looking back at some previous correspondence it appears that the fault had been reported outside of the 12-month warranty period.
I appreciate that this is quite frustrating however to ensure consistency and equal treatment for all our customers, we are unable to make exceptions regarding return terms and conditions.
Apologies for any disappointment this may have caused.
Many thanks
Emily
UK Christmas World
Prompt delivery, nostalgic Xmas lights
I’ve been looking everywhere for Christmas tree lights that have the more retro colours to them (i.e. Not the ‘harsh’ LED light colours) and finally found some here and for a great price. They arrived quickly and were packaged really well, and work perfectly - they’re so nostalgic-looking! Looking forward to putting them on the tree for years to come.
7 de novembro de 2025
Avaliação não solicitada
Resposta da UK Christmas World
Hi Megan,
Thank you so much for your positive feedback on the retro Christmas lights.
It’s great to hear that you’re enjoying them and that they were exactly what you were looking for.
Many thanks,
Emily
UK Christmas World
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