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They're so nice and helpful, checking in to make sure power has come back on etc. Very thorough! <3

Formal Complaint Regarding Dangerous Driving by UK Power Networks Vehicle LC70 DYS

Dear Customer Services,

I am writing to make a formal complaint regarding the dangerous driving of one of your company vehicles, registration LC70 DYS, on the A12 in London at approximately 11:30 pm on 2 July 2026.

At the time of the incident, there was a lane closure ahead and traffic was merging into a single lane. As drivers reached the closure, your driver repeatedly refused to allow vehicles to merge safely. Instead of leaving a safe gap, the driver accelerated and deliberately blocked cars from entering the lane.

When I attempted to merge, your driver continued to prevent me from doing so and came dangerously close to colliding with my vehicle. I had to take evasive action to avoid what could have been a serious accident.

What makes this incident particularly concerning is that my baby was in the car. The driver’s actions unnecessarily placed my child’s safety, my own safety, and the safety of other road users at risk. There was absolutely no justification for driving in such an aggressive and dangerous manner.

As this was a clearly marked UK Power Networks vehicle, the driver was representing your company. I expect professional drivers operating company vehicles to behave responsibly, especially when navigating roadworks and lane closures where patience and cooperation are essential for everyone’s safety.

Deliberately preventing vehicles from merging serves no legitimate purpose. It creates unnecessary danger, increases the likelihood of collisions, causes congestion, and can easily escalate into road rage. I found the driver’s behaviour intimidating, reckless, and completely unacceptable.

I ask that you investigate this incident thoroughly. Please review any available vehicle tracking data, telematics, or dashcam footage to identify the driver and determine what occurred. I also ask that appropriate action is taken to ensure this behaviour is addressed and does not happen again.

Please acknowledge receipt of this complaint and let me know the outcome of your investigation once it has been completed.

I trust UK Power Networks will treat this matter with the seriousness it deserves.

Yours faithfully

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Just superb!

You came out really quickly and we're able to sort out my issue just as quickly. The issue had been caused by another company who, when I complained, asked to see the paperwork from you about the issue. I hadn't been given any, so I don't know if that is normal.

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Fixing problems asap.

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