United Utilities Avaliações 3.695

Heartbroken not had my direct debit bill come through via email that was ment be set up for 14th of every month im physically disabled 😢

Efficient at resolving the issue.

I have just spoken to Donna on the phone. She is brilliant at dealing with customers. I suffer with anxiety disorder and her soothing tone of voice, and her speaking manner really helped me staying at ease during the call. We need more people like Donna

I have already filled the rating for you .

Prompt, efficient service. Everything was left clean and tidy

Cheerful m helpful and knowledgeable

Out of all the various organisations I have had to contact following a family bereavement, United Utilities have been the most helpful and easiest to deal with . I think the fact they are based in the North West helps a lot🙂.

Swindlers.

They just debited £103 from my account, without telling me about the increase from the previous monthly charge of £97, which was bad enough.

Unacceptable to charge a UC claimant £100 a month for water they cannot even drink. Water meter or no water meter, this is a bog standard 2-bed residential flat, not a public swimming pool.

You can't just bill what you like without adequate justification. That's robbery.

Immediate refund, please. Also a callback without having to waste half the day on call centres.

I wanted to install a Water meter to save money on my annual water bill. Due to circumstances , they were unable to fit one. However due to personal circumstances, I qualified to be on a different tariff and got all the new paperwork for it before the 1st April. This was done within days. Great customer support, thanks.

It was very easy to cancel do to moving your employers are very polite and helpful

Disgusting. My latest bill shows £194 in credit yet they carry on taking a direct debit for £33 each month. They must be making a lot of interest on customer's money that doesn't belong to them. It's shameful.

Please take a look at the job that you claims been fixed ive seen bad jobs before but this is on another level what as actually been done within the pavement its still got the block i wedged in so nobody would hurt themselves ive took a photo and a video of what ive been told thats now been comleted please take time to take another look ive no words for it because its the worst ive ever seen in my life nothing as been done at all except a small amount of magic tarmac around the perimiter of a breeze block that i wedged into the pavement so nobody could sue your company if anyone hurts themselves i will have all the evidence that anyone would need

Not waiting for too long to get an answer and speaking to somebody was pleasant and helpful.

Excellent service either way a smile. Thanks

After dealing with United utilities over a period of 25 years. I think I'm qualified to say how poor the customer service is & how bad the water supply is in all 5 addresses I've had in similar postcodes. The website needs an upgrade the call centres are horrendous the delays in responding are that bad that they'll pay you compensation because the employees know how rubbish everything is. I don't think I've ever dealt with a provider that's so incompetent. If we could move we would so would all of our neighbours. An absolute shambles whoever owns & runs it should be ashamed & embarrassed. They're not - they're in complete denial & couldn't care less. Even having the nerve to increase charges. Disgrace Dont bother replying with your AI / Bot copy pasted paragraphs because nothing ever gets resolved. Why should I repeatedly chase you ! ?

From my experience, setting up my account as a first-time buyer with United Utilities has been excellent. The staff have been so helpful, enthusiastic, and kind!
Having not much experience, the team did not mind all my questions and clarifications no matter how silly I felt.
Thank you all.

Moved house and to change over to new property was quick and with no fuss at all

Friendly, not too long to wait on the phone, helpful, easily solved my problem.

Efficient and effective. Very pleasant approach

I called regarding my payments to make sure they were correct.
The lady i spoke with answered my enquiry professionally and quickly.
Thank you