Joined USCCA about 9 months ago. I have attended several live seminars which were very informational and very well presented. They have a huge selection of online tutorials also. I have called them... Ver mais
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Veja o que dizem as avaliações
The representative helped me with my order because I was having trouble on the website. She made sure that I got what I wanted and made sure that my discount was applied.
Delta and the entire team continue to provide top-rate service with compassion and care. If you own a firearm, you need to investigate their programs, both insurance aDelta and the entire team contin... Ver mais
Excellent Organization that truly cares about its members. Benefits outweigh the price and legal representation if needed. I enjoy my membership and its companies that are recognized for other... Ver mais
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Detalhes da empresa
Escrito pela empresa
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Informações de contato
1000 Freedom Way, 53095, West Bend, Estados Unidos
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4,7
Excelente
136 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was a member and instructor
Was a member and instructor. Wasn't informed that had to teach 20 persons/year to maintain instructor status. Instructor status was canceled. Was informed of this when tried to certify a student. Then, I was informed that to reinstate I had to take the course again and pay the fees again to rreinstated. Of course I canceled my membership. Now I'm still pissed off about this. I make the natural assumption that I've been had. Evidently I have no recourse. I really enjoyed and found good resources in their program, but am sorely disappointed in this situation. So heads up everyone. Having talked with many fellow gunshow vendors I'm hearing some of the same stories. Tim Shmidt, things are starting to slip.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for sharing your feedback with us, Eugene. We are sorry to hear about the challenges you experienced with your instructor status and membership. Please know we value your contributions as a member and instructor, and we’d like to address your concerns.
The requirement to teach 20 or more students each year to maintain active instructor status is outlined in the Instructor Code of Conduct, which you signed in 2022 when you became certified. Additionally, this requirement is covered in the training materials, including the PowerPoint presentation provided by the Training Counselor during the certification course.
As instructors play a key role in upholding the high standards of the USCCA program, it’s their responsibility to meet or exceed these expectations as agreed upon in the Code of Conduct. We understand that losing your status can be disappointing and upsetting, and we sincerely regret if this requirement wasn’t reinforced as clearly as it should have been.
We’re glad to hear that you found value in the resources and support offered during your time with us, and we’re sorry that this situation has led to your disappointment. If you’d like to discuss this further or explore ways we can better assist you, we encourage you to reach out to our team directly at 877-577-4800. Thank you again for your feedback—it’s important to us as we strive to improve and provide the best possible support to our instructors and members.
Long Time Satisfaction
I have been a member of USCCA almost since its inception. They offer the highest quality of information, education, training and insurance for those who avail themselves of the right to keep and bear arms under the 2nd Amendment. On the rare occasion that I have needed their customer service, I have found it quick, prompt, professional and always able to solve my issue in just a few minutes. There is no downside to being a member....especially if you carry a concealed weapon.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you so much for your kind words and ongoing support, Richard! It means a lot to us to know that our training, resources, and customer service have met your expectations over the years. We’re always here to help and are grateful for the trust and loyalty you’ve placed in us as a member. Your satisfaction is what drives us, and we truly appreciate having you as part of the USCCA family!
I received excellent service
I received excellent service. After submitting an inquiry via email, I received a follow-up phone call within minutes. I had expected a reply to my email, so the phone call was an unexpected and impressive gesture. I'm confident that if I encounter a serious situation, they will respond promptly.
29 de novembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for sharing your experience, Malcolm! We’re happy to hear that our team was able to assist you quickly and exceeded your expectations. Providing great service and support, especially when it matters most, is what we strive for. Your confidence in us means the world, and we’re always here whenever you need anything.
Josh was very informative
Josh was very informative. He stayed on the phone with me till I got the email he sent me. I will be a lifetime member!
9 de novembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you, Brandon, for the wonderful review and for highlighting the fantastic service Josh provided. We’re glad to hear he took great care in ensuring you received his email. We’re truly honored to have you as a lifetime member of the USCCA!
An organization that cares
Contact with a customer service agent exceeded my expectations. He confirmed the extent of my coverage and arranged for an ID card and other things to be sent. His attitude reflects the USCCA comforting concept of support.
7 de novembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for sharing your experience! We're so pleased to hear that our advisor exceeded your expectations and provided clarity on your coverage. It’s great to know that his supportive approach reflected the USCCA’s commitment to comfort and peace of mind for our members. We’re here whenever you need us—thank you for being part of the USCCA family!
Jessica J provided exceptional service…
Jessica J provided exceptional service and was a delight to talk with. She fixed my duplicate account issue quickly and smoothly, so I was surprised when she mentioned she was new--she performed as though she were an old hand.
5 de novembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for your kind words! We're happy to hear that Jessica provided exceptional service and resolved your account issue so smoothly. She’s a fantastic addition to our team, and it's wonderful to see her make such a positive impact. We’ll be sure to pass along your compliments to her—she’ll be delighted to know she made a difference. If you ever need assistance again, don’t hesitate to reach out!
Best action for legal care
The attention they pressed to the conversation. Support and advice went you needed
2 de novembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for the 5-star review, Oscar! We’re so glad to hear that you felt supported and well-advised. Our goal is always to provide attentive and helpful service, and we’re here whenever you need us. Thanks again for your feedback.
John was very helpful
John was very helpful, knowledgeable, and friendly. He took care of my problem quickly. Highly Recommend!
29 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you so much for your 5-star review, Jerry! We’re glad to hear that John provided you with helpful, knowledgeable, and friendly service and resolved your issue promptly. Your recommendation means a lot to us!
Always a pleasure and pleasant…
Always a pleasure and pleasant experience speaking with the well knowledgeable agents , they take their time and fulfill your every need as possible. USCCA is 1 of the best companies around thusfar.
28 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for the fantastic review, James! We’re so glad to hear that our knowledgeable agents have provided a positive experience and taken the time to meet your needs. Your kind words mean a lot to us, and we’re honored to be considered one of the best. We’re here whenever you need us!
I have been with USCCA for over 2 years…
I have been with USCCA for over 2 years now and they are just a great company. From their classes, in person or online, to their customer service, everything is very professional and direct.
29 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you so much for your 5-star review and for being with us for over two years! We’re glad that you’re enjoying our classes and our customer service. Professionalism and clarity are what we strive for, so it’s wonderful to know we’re meeting your expectations. If there’s ever anything more we can do, don’t hesitate to reach out!
You feel the piece of mind with the…Assurance They Will Be There if Needed
You feel the piece of mind with the assurance they will be there the moment you may need there assistance. Wonderful to talk to.
16 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you, Robert, for your thoughtful review! We’re so glad to hear that you feel peace of mind knowing we’ll be there when you need us. It’s wonderful to know you’ve had great conversations with our team. If you ever need anything, don’t hesitate to reach out—we’re always here for you!
Great value for real security
I have had several contacts with their service. Professional, prompt and courteous attention to
any question. I felt as though I asked a friend for assistance.
In addition, their products are extremely well made.
13 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you so much for your kind feedback, Terry! We're glad to hear that every interaction you've had with our service has been professional, prompt, and courteous. It’s wonderful to know that you felt like you were reaching out to a friend for assistance—that’s exactly the kind of experience we aim to provide. We’re also happy to hear that you’re enjoying the quality of our products. If you ever need anything, we’re here for you!
Your service agent was very…
Your service agent was very knowledgeable, professional & courteous. Your company provides me with the insurance of knowing you have my back if I ever have to use my weapon to save me or my family. I've been a member since Oct 2012. Best insurance policy I have.
10 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you so much for your feedback and for being a loyal member since 2012, Stan! We're glad our advisor provided knowledgeable, professional, and courteous support. It means a lot to us that you feel confident knowing we have your back if you ever need to defend yourself or your family. We're here for you whenever you need us!
Had them for a year and specifically…
*update* - below original review!
Had them for a year and specifically said not to renew. They still auto renewed me and then charged me for a few days of service that they specifically went against my request and renewed.
I would be careful of anyone that auto renews. There are other companies out there a lot cheaper and really work with people.
Then does not let you submit a review unless you consent to there using your photo.
*Update*
I wanted to add an update because I feel it is important to know and understand the people we are working with. Yesterday USCCA reached out to me and was concerned about my experience.
I was grateful that they took the time to hear me and to understand my point. We also learned a few things yesterday. They do send out reminders that you will be auto renewed, but they had my email wrong. So if you are not receiving their emails check with them that your email is correct. You can ask to not be renewed but if you sign up from a class and not online you must reach out to them because the class people do not input the information and if it is not relayed properly you will be the one that gets hurt.
I originally gave them one star review because I was disappointed and assumed they just wanted the money and did not care. But I had changed it and left my initial review. They did not ask me to change this, I felt it was important to let others know, they do care. I will probably sign back up when finances are a little bit better for me.
8 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for sharing your feedback, Corey. We truly apologize for the inconvenience caused by your membership auto-renewing against your request. As we discussed during our phone call, we have processed the refund for the unused portion of your membership, and we have made sure your account is updated to prevent this from happening again.
We take your concerns seriously, and we are continuously working to improve our processes based on feedback like yours. Regarding the photo consent, I want to clarify that submitting a review does not require agreeing to photo use, and I’ll make sure to pass along your feedback to our team to ensure this is clear for future reviews.
If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate your time and thank you again for giving us the opportunity to make things right.
I haven't been a member for over 9…
I haven't been a member for over 9 years and I couldn't come up with one complaint. I called in today spoke to Jessica and she was awesome every time I've had to call, because I'm trying to order something or to get something they have been awesome. Fortunately, I've never had to use the services. Thank God on that, but this is one awesome company. I would definitely recommend
7 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for being a loyal member for over 9 years, Donald! We’re glad to hear that your experiences with us have always been positive, and it’s great to know that Jessica provided awesome service during your recent call. Your recommendation means a lot to us—thank you for your trust and kind words!
Great business and amazing service to…
Great business and amazing service to the community. Not just insurance, but education and knowing that this company has your back in so many ways..
4 de outubro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for your thoughtful review, Robert! We’re happy to hear that you appreciate the education and training we provide alongside the self-defense liability insurance. It’s important to us that our members feel confident and backed in every way possible. Your kind words mean a lot to us!
Love one on one conversation about…
Love one on one conversation about traveling across country with my gun and what states offer reciprocating laws and what ones do not.
15 de setembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for your review, Brad! We're happy to hear that you’re enjoying the 1:1 discussions with us, especially the deep dives into reciprocity laws. We look forward to continuing to provide this service and supporting your growth.
Customer Care
Very professional, courteous, knowledgeable and truly caring.
26 de setembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for the kind words, Dwight! We're glad to know that our team's professionalism and care made a positive impact on your experience. We appreciate your support!
CARBINE FUNDAMENTALS COURSE
My recently completed AR-15 Fundamentals course was assembled with knowledgeable experienced instructors, well designed and thorough curriculum, very safe learning environment and a small student to instructor ratio. All these elements led to a rewarding learning experience furthering my road to firearm competence and safety with my semi-automatic rifle. I highly recommend this USCCA sanctioned course presented by Liberty Fire Arms LLC.
13 de setembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for sharing about your experience with the AR-15 course! We were excited to launch that course when it came out, and happy to hear when our instructors provide an excellent experience to their students.
We hope you enjoy some of our other curriculum offerings you choose to take, as well as the instructor(s) teaching!
Pleased member
I've been a member for a short period of time but so far I'm impressed. The wealth of information and resources seems endless. Only had reason to contact them one time and the experience was totally pleasant further solidifying my favorable opinion of their service.
16 de setembro de 2024
Avaliação não solicitada
Resposta da USCCA
Thank you for your review, Larry! We're grateful to have you as a member of the USCCA family. We're thrilled to hear that you've been impressed with the wealth of information and resources available. We're also pleased to know that your interaction with us was positive. Your support means a lot to us, and we're committed to continuing to provide excellent service.
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