Mercedes Benz Avaliações 

Serious concerns about customer safety and data protection at mercedes-Benz West London

I am sharing my experience at mercedes-Benz West London , because I have serious concerns about both customer safety and the handling of personal information during my visit.

My appointment was for 7:00 am, and I arrived early. While my car was at the entry point, underneath or immediately beside the shutter, the shutter suddenly started coming down. It came within inches of my car and I genuinely believed my car was about to be hit.

A member of staff had to rush out and press the button to stop the shutter. The situation was extremely frightening. The staff member appeared terrified as well, and I was extremely shaken by what had happened.

The best way I can describe how I felt in that moment is like being on a motorway and suddenly seeing a collision directly ahead of you, knowing that you are heading towards it and feeling that there is nothing you can do to stop it. In my head, as the shutters were coming down
I was repeatedly thinking,” my car, my car ,my car and all I can see in my mind‘s eyes , the shutters hitting the car and it is still in my head to this day , it was so distressing

After that happened, while I was still in the showroom, all I could think was
I want to get out of this showroom. I just don’t want to be here. I felt extremely shaken and uncomfortable after what had happened.
I was so upset and distressed that a member of staff noticed how affected I was and asked me “ would you like me to sit with you me, “

Thankfully, my car was not damaged and I was not injured. However, I considered this a serious near miss safety accident incident

What concerns me even more is that I personally spoke to the health and safety Manager about what had happened and explained how close the shutter had come to my car. Despite this, I was told by the sale manger who was managing my car that the incident would not be recorded because nothing had happened to me or my car.

I found this extremely difficult to understand. I was also given explanations relating to there not being enough staff. My appointment was for 7:00 am and I had arrived a couple of minutes early, so I found this response particularly frustrating.

In my view, the fact that nobody was injured and my car was not damaged does not change what happened: a shutter came down within inches of my car and a member of staff had to rush over to stop it. I believe this should have been properly recorded and investigated as a near miss.

Every customer who visits Mercedes-Benz should be able to feel that they are in a safe environment and that reasonable measures are in place to protect them from being put in danger. That sense of safety and trust is extremely important when customers bring their vehicles to a dealership.

After my car had been serviced and I was leaving, the sales manager who had been dealing with me asked, “ can I walk you to the door’I honestly said no. After everything that had happened and the way the experience had made me feel, I could not even bear being in his presence at that point. I simply wanted to leave the showroom.

There was also a separate and very concerning data-protection issue during the same visit. I was given documents belonging to another customer. I was able to see their name, address, telephone number and financial/ownership information. I immediately pointed out that these were not my documents, and the staff then had to go back to the office to obtain the correct documents for me.

I am not making a legal determination as to whether this constituted a breach of data-protection law, but accidentally giving one customer another customer’s personal information raises serious data-protection concerns in my view and should be properly investigated.

I am posting this review because I believe customers should be aware of my experience at Mercedes-Benz West London. I would like Mercedes-Benz to explain how the near-miss safety incident was dealt with, why it was not recorded even after I raised it with the health and safety manager, and what steps are being taken to prevent similar safety and data-protection issues from happening again.

My GLC panoramic sunroof spontaneously shattered at 70mph on the M4. My 78-year-old father-in-law and I were showered with sharp glass. I bled. Autoglass confirmed NO impact on the same day. Mercedes-Benz claimed an "impact mark" but hid the inspection report and refused to release any evidence. Their own employee who arranged the inspection later posed as an independent reviewer. He never mentioned the impact mark. DVSA case 048643-260615. After three months, their legal department denies everything and has gone completely silent. Avoid until they replace tempered glass roofs with laminated safety glass.

I had reason to contact Mercedes me after i broke down, the level of service was shocking, the handlining of the matter has been unacceptable and has fallen well below the standard i would expect from Mercedes.
throughout this matter i feel i have been treated with a serious lack of respect, i had also been given information that i believe was inaccurate or misleading and i do not feel that anyone involved has taken proper responsibility for being honest open and transparent with me.
i had to contact Mercedes me several times due to the lack of clear and reliable support provided during my breakdown, not only did a Mercedes tech fail to attend my breakdown the same was said for RAC which is appointed by Mercedes who also failed to attend instead a 3rd party breakdown company by the name of jacksons attended my break down and immediated requested a recovery truck stating my eqc was not safe to drive, but yet again the recovery truck failed to attend.
Mercedes me said a courtesy car would be delivered to my work address however yes you guessed it they failed to deliver, so overall i spent 10 hours being bounced from pillar to post with misleading false information and ended up driving my car home under extreme caution after being told it was not safe to do so.
The overall service supplied by Mercedes Me is the worst customer experience i have ever experienced in 40 years driving.... totally unacceptable

One star is only for the car which is beautiful.
Disappointed with the service at mercedes benz not one but two off their branches. I took the car to the first branch for a service and a tiny bit vibration they sugested some parts to be replaced on which i agreed hopping that will solve the issue. Work tuck way to long and they said the vibration is still there but you need to drive it for a couple mi and it would get better because of the new parts changed. It did not get better so I call them and then they said you need to pay for a new diagnose check. So i take the car at the second mercedes benz which had a hour free diagnoses. After one hour they come back asking for extra money for the diagnoses to continue just to say that the breaks are not genuine. This left me speechless because the breaks were replaced at the first mercedes benz branch not even 5months ago.
It makes me so sad the way I was treaded really I spoke with lots of people form their services trying to solve it and it is embarrassing for mercedes benz more then for me even tho i payed more then £ 5.500 to fix the car they maneget to break one of their best cars and do not care at all.

Mercedes Benz West London are the worst dealership I have ever experienced. They make contacting Sky and getting a doctors appointment seem easy. Sure if you are buying a car and shelling out money they are fine. BUT if you have a problem car and I did they are AWFUL. They either don't respond or basically lie. If you are thinking of buying a car from this dealership I just hope you wont have a problem. Oh yes and when they eventually offered to buy my pile of junk back the gave me the lowest possible price and then didn't pay me for 10 days.

New 5-month-old Mercedes with repeated engine faults – 5 weeks without resolution or clear communication

My 5-month-old vehicle has developed two significant engine-related (drivetrain) faults. Despite contacting Mercedes-Benz repeatedly over the past 5 weeks, I have not received a substantive update or resolution.

Communication and progress updates have been very limited, and I am still awaiting a clear outcome.

I understand an “8-week review” period has been referenced; however, this has resulted in an extended period without resolution considering I have been without use of the vehicle during this time and no courtesy car was provided as I was advised to continue driving the vehicle "until the fault reoccurs" as it could not initially be replicated.

Following a near miss road traffic incident, I chose not to continue using the vehicle.

I am still awaiting a clear resolution whilst paying for a vehicle that isn't safe to drive.

Following purchasing a brand new Mercedes EQA 250+ and being told we would achieve on a full charge 324 miles on a good day and on a bad day 290 miles when in fact you achieve no more than 160 miles on a full charge. We have spent £55,400 on a car that the breaks don’t work properly, the screen blacks out and when bringing the car in to look at these being used for personal use, shopping bags and receipts being left in the car when we picked the car up. When you raise the issues we get no responses and false reports being given to the finance company by Mercedes Benz Warrington. We thankfully have evidence of the above which we are able to prove however terrible service from a higher end of vehicle companies. If you are thinking of purchasing any vehicle from Mercedes Benz Warrington, be mindful. Awful experience which we’ve never experienced before when buying a vehicle. Also the depreciation of a £55,400 in 2.5 years now worth £18,000 being told it’s “common knowledge that electric vehicles depreciate in value a lot”. Wish we were told this when buying the car!

Useless Mercedes Dashcam setting
Mercedes-Benz in Germany have disabled the automatic start of the dashcam in the UK citing privacy issues. This is utter rubbish as there is no legal reason for this in the UK.
It means that you have to activate the dashcam every time you start the engine. That is a real failure in driver safety and protection if you have to remember everytime you start the car.
Every off-the-shelf dashcam can be set to come on automatically. Mercedes in Germany has even disabled the owners option of automatic activation.

I’m honestly shocked at how far Mercedes-Benz customer service seems to have fallen.
After reading through the reviews here, I never expected to see the brand so widely criticised — it’s incredibly disappointing.
I purchased a 23 plate A180 and signed up to a service payment plan. My first service (A1) was carried out less than a year ago and cost just under £400. To this day, I’m still trying to get a clear explanation of what was actually done to my car. Despite multiple attempts, I’ve been passed around in circles and only provided with vague statements that don’t properly outline the work carried out.
Now I’ve been told my car is due for a B service, and I’m being quoted around £700–£729. What’s concerning is that no one can clearly explain what this service includes. The only specific detail I’ve been given is that replacing the spark plugs will cost around £200 + VAT — but what exactly makes up the rest of the bill?
For a premium brand like Mercedes-Benz, this lack of transparency is completely unacceptable. Customers should not have to chase for basic information about services they are paying hundreds of pounds for.
Overall, this experience has been frustrating and disappointing. Based on what I’ve seen here and experienced myself, something has clearly gone wrong with the level of service being provided.

DO NOT TOUCH! Absolutely appalling. Purchased a second hand car from Mercedes-Benz Cambridge. An absolute host of problems. Car boot keeps opening when locked, system problems, can't see out of front windscreen when facing sun due to respray going all over the car etc. Etc. Customer service appalling. When we asked about the service we were told it was an A service and not due for several months. Had the car 2 months and the B service came on the car. After sales service appalling. Not interested. Currently have an ongoing battle as we have rejected the car and Mercedes-Benz are refusing to accept our rejection. Avoid at all costs.

Brian Kennedy at Mercedes Benz Giffnock was amazing. Very helpful and put me at ease. Car pick up very smooth and it was fully valeted. Follow up care call and made sure that they are there anytime if I’m not sure about anything. Car is lovely to drive.

I booked my A-Class for an MOT and was offered a complimentary Service B. During the online check-in, I clearly selected that no additional work should be carried out without contacting me first for approval.

On the day, I was told that one rear tyre had damage and was advised not to proceed with the MOT. I agreed to this. However, when I collected my car, I was presented with an invoice for £496 for work I had never authorised. No one called me. No one asked for permission. My clear instructions were completely ignored.

I paid the invoice, but I left feeling shocked and taken advantage of. This is not the level of transparency or customer care I expect from an authorised Mercedes-Benz dealership.

I strongly advise other customers to double-check and confirm everything before allowing any work to be done. Very disappointing service.

Bought a used car with extended warranty.
However still have to pay £138 per hour diagnostic fee, if it’s not covered under the warranty.
They can’t tell you if you would have to pay or not. So the warranty is not it’s sold and not the peace of mind I was hoping for.

We purchased a £42,000 used Mercedes E-Class from Mercedes-Benz Leicester, and within hours of collecting the car it became clear something was seriously wrong. The vehicle was shaking heavily above 40 mph.

An official inspection at Mercedes-Benz Hemel Hempstead confirmed that all four alloy wheels were buckled, meaning the car was unroadworthy from the day it was handed over.

I reported the issue within 48 hours. Communication was initially good, but once the dealership was informed that the wheels needed replacing, the replies stopped completely. Despite multiple emails and calls over several weeks, I have received no updates, no plan, and no attempt to resolve the issue.

I am still unable to drive the car safely and am now being forced to escalate the matter to Mercedes-Benz UK, The Motor Ombudsman, and my finance/credit-card providers because the dealership has chosen not to engage.

A very disappointing experience for a £42k purchase from an authorised Mercedes-Benz dealership.

Note: In my experience, many reviews shown for this dealer may not reflect the full ownership experience, as customers are encouraged to leave a review at the point of collection — before any issues have the chance to appear. This was also the case when I collected my vehicle.

I am about to buy a new car and as I search through many great offers I was momentarily tempted by Mercedes but I cannot get past my unpleasant experience with Stratstone and Mercedes UK.
Indeed I shed no tears when I saw that Stratstone Mercedes in Bradford closed their branch. After a routine service at that branch, my car's red warning light illuminated while driving on the M1, luckily I could crawl the car to a slip road near Wakefield which led to Stratstone in Wakefield, who advised that there was no coolant in the engine. This was my first time on the road since the service. Simply inept servicing. I complained to Bradford branch (ticket # 534012351 & 534028364) but there was no response, ever, except an acknowledgement of my complaint from Pendragon, Stratstone's parent company at the time.
I subsequently I raised this issue with Mercedes and guess what happened - nothing. They never dealt with my complaint.

Bought a e class great service from Adam and Nathan both were great not pushy great experience

What a unbelievable bad experience from start to picking the vehicle up. There is way too many to list but will bullet point and respond again with more if they do with pictures.Even the service Manager "L" states not alot i can say when you have proof.
1) Late opening the showroom guy around back had to come and tell them to open the doors. (Staff already inside)
2)1st in the building others got seen to before me.
3) Told another service lady had to be elsewhere (will let them know)
4)Approx 30mins later gave the key to another service lady)Had to go told her
5)Get them to ring me so i can tell them problem.
6)No call back
7)Call cannot found fault (Not even rang to ask me about where,how and what speed to bring fault up.
8)Had to keep on ringing back no responses
9)No fault found (Wife,me and Daughter all experienced).Agree cannot deal with something that does not appear.
10)Suggested eng brings car to my work and we will test drive it (Why did they not suggest after poor service.
11)There more poor service comments.
12)Picked car up today after poor service (Did not vac the car,did not wash the car outside and did not put any charge in car).
13) Good job was not going far with 56miles electricity/charge left.
14) Did not come out to say sorry or anyhting.Another service girl gave me the key
15)I STRONGLY DO NOT ADVISE TO USE THIS PLACE READ OTHER REVIEWS.UNLESS YOU WANT TO EXPERINECE WELL BELOW POOR SERVICE!
I had to give 1 score but wish i could not give less.
16)Also we bought car off Mercedes warrington will defiantly not be going back unless i have to.

Review of Mercedes Warrington

One of the worst dealership experiences I have ever had. I spent a lot of money on a car from Mercedes Warrington, and within a week of purchase I noticed a rattling noise coming from the media screen. I immediately contacted the salesman, James Lee, who sold me the car. His response was to either bring the car back to Warrington or take it to the nearest Mercedes dealership for inspection and get a repair quote.

I took the car to Leicester Mercedes, where the issue was identified. However, they explained that Warrington needed to authorise the repair cost before any work could be done. It’s now been three weeks and I’ve heard absolutely nothing from Warrington. When I chased them, I was told they couldn’t do anything and that I should deal with Leicester Mercedes directly.

My conversation with James Lee was particularly unhelpful and rude. He dismissed my concerns by saying, “I’m not doing service, so I cannot do anything.” This attitude made it very clear that once the car was sold, Warrington were no longer interested in offering any support.

I find this completely unacceptable, especially from a brand like Mercedes that prides itself on customer service and premium experience. Based on my experience, I would strongly advise others to avoid Mercedes Warrington – they are happy to take your money but won’t take responsibility when issues arise.

Mercedes dealerships have completely different levels of how they deal with a warranty on spare parts.
Mercedes of Gatwick just require the faulty spare to be returned for checking but Mercedes of Epsom require the whole car to be taken there where, for a hefty fee, they will check it out.
THIS SEEMS UNETHICAL TO ME, APART FROM BEING LUDICROUSLY EXPENSIVE TO BUY THEY ARE LUDICROUSLY EXPENSIVE TO REPAIR AND WHILE THEY MAY HAVE BEEN GOOD QUALITY CARS IN THE PAST THEY ARE NOW EXCEEDINGLY UNRELIABLE AND OF POOR QUALITY.

Reine Enttäuschung. Man investiert viel Geld in einen Mercedes, vertraut auf die Marke und lässt das Fahrzeug regelmäßig und kostspielig warten, um es in einem optimalen Zustand zu halten. Doch sobald ein Schaden auftritt, für den der Kunde nachweislich nichts kann, wird man von der großen Marke einfach im Stich gelassen. Mein Antrag auf Kulanz wurde von der Mercedes-Filiale ohne jegliche Erklärung oder Kommentar direkt abgelehnt – eine ernüchternde Erfahrung.

Es ist wirklich enttäuschend, wie wenig Kundenorientierung hier an den Tag gelegt wird. Trotz jahrelanger Treue und der hohen Investitionen in Wartung und Pflege zeigt man sich nicht einmal ansatzweise entgegenkommend. Am Ende habe ich inklusive Inspektion und Reparatur stolze 6.000 Euro bezahlt – und von Mercedes kam keinerlei Entgegenkommen oder Verständnis.

Da wundert es nicht, dass sich immer mehr Kunden für günstigere und oft sogar bessere Alternativen entscheiden. Mercedes ist leider nicht mehr die große, verlässliche Marke, die sie einmal war. Für mich steht fest: Ein Mercedes kommt mir nicht mehr ins Haus.