I felt well looked after during my visit to V12 Sports and Classics Stoke-on-Trent. The atmosphere in the dealership was welcoming, and the team made the process feel straightforward. Jack offered som... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoMeir Heath Garage, ST37PG Stoke-On-Trent, GB
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Veja o que dizem as avaliações
James was friendly and knowledgeable, which made the whole process much easier. He took the time to explain everything clearly and helped us find a deal that suited our needs without any pressure. I f... Ver mais
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I’m really pleased with how things turned out. I was a bit unsure at first, but Jack and Nafeesah made the process much easier. Jack was very helpful and took the time to go through my options, which... Ver mais
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Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... Ver mais
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Detalhes da empresa
Escrito pela empresa
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Informações de contato
Meir Heath Garage, ST37PG, Stoke-On-Trent, Reino Unido
4,1
Muito Bom
966 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brought new car today from v12 stoke…
Brought new car today from v12 stoke branch James was our salesman,he was great and explained everything in detail the entire experience was first class from start to finish definitely recommend thank james
20 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your fantastic review! We’re delighted to hear that James provided such great service and took the time to explain everything in detail. It’s wonderful to know that your experience at our V12 Stoke branch was first class from start to finish. We’ll be sure to pass your kind thanks on to James. Enjoy your new car, and thank you for recommending us! 🚗
I felt well looked after during my…
I felt well looked after during my visit to V12 Sports and Classics Stoke-on-Trent. The atmosphere in the dealership was welcoming, and the team made the process feel straightforward. Jack offered some really helpful advice, which put me at ease while making decisions. It was clear they were attentive throughout, ensuring everything went smoothly.
20 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that you felt well looked after during your visit to V12 Sports and Classics Stoke-on-Trent. It’s great to know that Jack’s helpful advice put you at ease and that the team made the whole process welcoming and straightforward. We’ll be sure to pass your kind words on to Jack and the team. Thank you for choosing us! 😊
Not worth the hasstle
Dealt with the Stoke branch. The sold us a VWID3. Initial feeling this is a good garage. However after taking the car we realised they sold it with all four tyres close to bald. Then the flap on the car would not open for charging. We had taken out gold cover. Well they sent us to a garage who charge £270 to look at it and do a report just so we could claim. Then they or us could not get hold of the V12 warranty people. I would NOT recommend them-sorry its a no !!
21 de maio de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your concerns.
We do want to clarify that all customers are given the opportunity to thoroughly inspect and test drive a vehicle before completing their purchase, and we encourage customers to raise any concerns with the vehicle’s condition while on site so these can be discussed with the sales team before proceeding.
With regard to the Gold Cover, any claims are subject to the terms and conditions of the warranty, and the required process must be followed before repairs or diagnostic work can be authorised. We’re sorry to hear you experienced difficulty getting through to the warranty provider and understand how frustrating this must have been.
We’re disappointed that your experience has led to this feedback and hope the matter can be resolved for you.
Visited the dealership to purchase a…car
Visited the dealership to purchase a car. The team was quick to respond and made me feel valued throughout. It was a comfortable experience, and I felt well looked after.
19 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your wonderful feedback! We’re delighted to hear that our team made you feel valued and well looked after throughout your car-buying experience. It’s great to know you found the process comfortable and enjoyable. We truly appreciate your kind words and hope you enjoy your new car! 🚗😊
Vish was too good
Very good service
But very busy
Be prepare for at least 2 hours to spend
We were lucky VISH was bit quicker and very helpful and fast than others
17 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your feedback! We’re pleased to hear that Vish was very helpful, efficient, and made your experience a little quicker. We appreciate your patience during what can be a busy time, and we’re grateful for your kind comments about the service.
Resposta da V12 Sports And Classics - Stoke
Thank you so much for your amazing feedback! We’re delighted to hear that you had such a great experience. We really appreciate your kind words and hope you enjoy your new car!
Resposta da V12 Sports And Classics - Stoke
Thank you for your kind feedback! We’re delighted to hear that Jack provided you with great service. We’ll be sure to pass on your thanks. Enjoy your new car and we hope to see you again in the future!
Coner was fab from start to finish
Conor was fab from start to finish. A big thank you
15 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that Conor was fantastic from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing V12 Sports and Classics!
V12 is great! Thanks Jack and Lee!
Thanks Jack and Lee for sorting me out. Got to V12 on a busy evening and they were great with care and information. Love my new car! Great dealership with a range of vehicles low mileage and the team were helpful pre sale and during sale.
30 de julho de 2026
Resposta da V12 Sports And Classics - Stoke
Thank you so much for your fantastic feedback! We’re delighted to hear that Jack and Lee looked after you so well, especially on a busy evening. It’s great to know the team provided you with helpful information and excellent care throughout the process. We’re thrilled that you love your new car! Enjoy it, and thank you for choosing V12 Sports and Classics.
Very nice friendly and professional…
Very nice friendly and professional from start to finish, brilliant staff
11 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that you found our team friendly, professional and helpful from start to finish. We really appreciate your kind words and are thrilled you had such a brilliant experience with V12! ⭐
Mr Amaan was Professional all through…
Mr Amaan was Professional all through the process
9 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your fantastic feedback! 😊 We’re delighted to hear that Mr Amaan was professional and made the process a positive experience for you. We really appreciate your business and hope you enjoy your new car! 🚗🙌
Nareejah was helpful and efficient.
Nareejah was helpful and efficient. I had trouble writing the review and wanted to do a separate one for Amaan but it didn’t let me. Anyway, he was good too especially for his first day!
8 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your lovely feedback! 😊 We’re delighted to hear that Nareejah was helpful and efficient throughout your experience. We’ll be sure to pass your kind words on to her.
Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
Great staff, very helpful
I’m really pleased with how things turned out. I was a bit unsure at first, but Jack and Nafeesah made the process much easier. Jack was very helpful and took the time to go through my options, which helped me feel more confident about my decision. He provided honest advice and didn’t push anything unnecessary, which I appreciated. When it came to sorting out the paperwork, Nafeesah explained everything clearly and answered all of my questions patiently. It felt like they were focused on what was best for me rather than just making a sale.
8 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you so much for taking the time to share such thoughtful feedback! 😊
We’re delighted to hear that Jack and Nafeesah made the process easier and helped you feel confident in your decision. It’s fantastic to know that Jack took the time to talk you through your options and provide honest, helpful advice, while Nafeesah made sure the paperwork was clear and answered all your questions patiently.
We’re especially pleased that you felt our team was focused on finding the right outcome for you rather than simply making a sale. That’s exactly the experience we aim to provide.
We’ll be sure to pass your kind words on to Jack and Nafeesah. Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
Jack and Nafeejah were great to work…
Jack and Nafeejah were great to work with. They took the time to understand what I was looking for and helped me choose a car that suited my needs. The process felt straightforward, and they made everything clear along the way. I left feeling happy with my choice and how things were handled. No complaints at all.
8 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you so much for your fantastic feedback! 😊 We’re delighted to hear that Jack and Nafeejah took the time to understand what you were looking for and helped you find a car that suited your needs.
It’s great to know they made the process straightforward and kept everything clear along the way. We’ll be sure to pass your kind words on to them both.
Thank you for choosing V12, and we’re thrilled you left feeling happy with your choice. Enjoy your new car! 🚗🙌
Great experience when buying a car at…
Great experience when buying a car at v12 stoke .
30 de julho de 2026
Resposta da V12 Sports And Classics - Stoke
We're thrilled to hear you had a great experience buying a car at V12 Sports and Classics Stoke-on-Trent, Adrian. Thank you for your five-star review!
I was initially cautious as I had not previously heard of this seller, but was pleased I chose them
I was initially cautious about purchasing a used vehicle, but the team made the process straightforward and stress-free. James provided clear and honest advice, which helped me feel more confident in my decision. The staff were friendly and maintained a professional approach throughout, creating a welcoming atmosphere. It was reassuring to deal with someone who prioritised transparency during what can sometimes be a tricky process. I particularly appreciated how professional James remained from beginning to end.
2 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that James and the team helped make your vehicle purchase feel straightforward, stress-free, and enjoyable.
We understand that buying a used vehicle can sometimes feel daunting, so it's great to know that James' clear and honest advice helped you feel confident throughout the process. We'll be sure to pass your kind words on to him, especially your comments about his professionalism and approach.
We hope you enjoy your new car and thank you for choosing V12!
Great experience at V12 with James
James was friendly and knowledgeable, which made the whole process much easier. He took the time to explain everything clearly and helped us find a deal that suited our needs without any pressure. I felt well looked after throughout, and it was easy to feel comfortable asking questions. The approach felt professional yet approachable, which left a positive impression. Very pleased with the service provided.
1 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your fantastic review! We're delighted to hear that James made your experience such a positive one and that his friendly, knowledgeable approach helped make the process easier for you.
We pride ourselves on providing a professional yet approachable service, so it's great to know you felt comfortable asking questions and that James took the time to understand your needs without any pressure. We'll be sure to pass your kind words on to him.
We hope you enjoy your new car and thank you for choosing V12!
Don’t buy cars from this company,
Don’t buy cars from this company,
They take £99 Refundable deposits off customers,
And don’t pay them back,
You have to keep chasing them up,
Also I placed a deposit on a car travelled 3 hours and when I got there they said the car is sold,
So why do they take deposits on cars,
I emailed the complaints department it’s been 4 weeks and no reply back.
11 de junho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your experience.
Having reviewed your comments, we can confirm that your £99 reservation fee was actually refunded on 11 June 2026. If you have not received the funds, we recommend checking with your payment provider, as processing times can vary depending on your bank or card issuer.
We're also sorry to hear that you were disappointed regarding the vehicle. We'd be happy to review the circumstances surrounding your reservation and visit if you would like to discuss this further.
We appreciate all customer feedback and are committed to providing a positive experience. If there's anything further you'd like us to look into, please contact us directly with your details, and we'll be happy to assist.
Good support from the staff and James…
Good support from the staff and James very helpful when picking.
24 de julho de 2026
Resposta da V12 Sports And Classics - Stoke
Thank you for your fantastic 5-star review!
We're delighted to hear you received great support from the team and that James was so helpful throughout the process of choosing your vehicle. We'll be sure to pass on your kind words to him—they'll mean a lot.
We hope you're enjoying your new car, and we look forward to welcoming you again in the future.
James and Nafeesah were great!
James and Nafeesah were great!
26 de julho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Stoke
Thank you for your kind feedback. We're delighted to hear that James and Nafeesah provided you with a great experience.
We'll be sure to pass on your appreciation to them. Thank you for choosing us, and we hope you enjoy your new vehicle!
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