I recently purchased a new car from V12 and felt really looked after throughout the process. Sarda Chand was very helpful and professional, taking the time to explain everything clearly and making s... Ver mais
Localização
Trocar localizaçãoCannock Road 122, WV10 0AF Wolverhampton, England, GB
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Veja o que dizem as avaliações
Car good & sales lady Rahaf was very friendly & didn't rush or pressure us. Obviously they have various add-on products to sell you. I felt the warranty from past experience was over priced for limit... Ver mais
A empresa respondeu
I visited V12 Sports and Classics Wolverhampton without an appointment, which initially made me unsure how things would go. Despite this, I was offered good advice and found the process straightforw... Ver mais
A empresa respondeu
I purchased a 2-year Gold warranty through this company in March 2025. Just 17 months later, the front suspension arm failed. An independent inspection confirmed EXCESSIVE wear — m... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Informações de contato
Cannock Road 122, WV10 0AF, Wolverhampton, England, Reino Unido
3,6
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recently purchased a new car from V12…
I recently purchased a new car from V12 and felt really looked after throughout the process. Sarda Chand was very helpful and professional, taking the time to explain everything clearly and making sure all my questions were answered. The test drive was particularly useful, as it gave me confidence in my decision. His friendly approach and attention made me feel valued as a customer, which I truly appreciated.
The whole process felt straightforward and stress-free thanks to his support. I’m very pleased with my purchase.
10 de agosto de 2026
Avaliação não solicitada
Very friendly
Very friendly didn’t feel pressured around good experience would recommend
8 de agosto de 2026
The vehicle was exactly as described in…
The vehicle was exactly as described in the ad and we were extremely pleased with the technical knowledge and customer service that rich gave to us throughout and after the transaction. I would highly recommend V12 sports and classics Wolverhampton. we will definitely be using them again without hesitation.
8 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for your fantastic review! We’re delighted to hear that you were extremely pleased with the vehicle and the service you received from Rich throughout and after your purchase.
It’s great to know that his technical knowledge and customer service made your experience a positive one. We really appreciate your recommendation and your kind words about the team at V12 Sports and Classics Wolverhampton.
We look forward to welcoming you back again in the future. Thank you for choosing V12 Sports and Classics!
I have brought from V12 before
I have brought from V12 before, all was explained exceptionally well, they took the time to explain all the options, the first car I brought that’s why I went back for my next car
Car are good quality and value for money, and drive away same day
Thank you
2 de agosto de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for your continued support and for choosing V12 for your second car! 😊
We’re absolutely delighted to hear that your first experience with us was positive enough to bring you back for your next purchase. It’s great to know that our team took the time to explain all the options clearly and that you’ve found our cars to be great quality and value for money.
We really appreciate your loyalty and trust in V12. Thank you again for your kind words, and we hope you enjoy your new car! 🚗🙌
Took my money, then hid behind policy fine print — twisted their own definitions to refuse a valid claim
I purchased a 2-year Gold warranty through this company in March 2025. Just 17 months later, the front suspension arm failed. An independent inspection confirmed EXCESSIVE wear — meaning the part wore out prematurely.
Here is what they did:
❌ Claimed it was "wear and tear" — yet their OWN policy defines "worn out" as reaching the END of normal working life. A suspension arm does NOT reach end of life at 77,369 miles. Their own inspector confirmed it was excessively worn — meaning it failed PREMATURELY. That is a DEFECT, not wear.
❌ Excluded the part from coverage — listing only shock absorbers and springs under suspension. Lateral arms are major structural safety components essential to steering — yet conveniently omitted from their covered list. They sell a "Gold" plan that simply doesn't cover the parts that actually fail.
❌ Ignored my statutory rights — their own policy explicitly states: "Nothing in this agreement affects your statutory rights." Yet they refused to acknowledge the Consumer Rights Act 2015, which requires goods to be durable and fit for purpose. A part failing in 17 months is NOT reasonable durability.
❌ Passed the buck — say it's the dealer's responsibility. The dealer says it's the warranty. Meanwhile, I paid for 2 years of peace of mind and got ZERO protection.
Summary: They happily took my premium. When a part fails well within the warranty period, they:
• Redefine words to suit themselves
• Hide behind exclusions buried in fine print
• Refuse to honour basic durability standards
Do NOT buy a warranty from this company. They will find ANY excuse to reject your claim. Unfair, unprofessional, and completely lacking in integrity.
7 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for taking the time to provide such detailed feedback. We are sorry to hear that you are unhappy with the outcome of your warranty claim and appreciate how frustrating it can be when a claim does not result in the outcome you were expecting.
Warranty claims are assessed in accordance with the terms, conditions and exclusions of the policy, and individual claims can depend on the specific cause of the failure and the components involved.
We would, however, be very happy to review your concerns further, We would encourage you to contact our customer service team directly with your claim details so that this can be investigated further.
We are sorry that you feel let down by your experience. We take feedback regarding our warranty products and claims process seriously and will ensure your comments are passed to the relevant team.
I visited V12 Sports and Classics…
I visited V12 Sports and Classics Wolverhampton to sort out finance for a car. Everything was explained clearly, and the process felt straightforward. There was no sense of being rushed at all.
6 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for sharing your experience. We're pleased to hear that your visit to V12 Sports & Classics Wolverhampton went so well. It's great to know that the finance process was explained clearly, felt straightforward, and that you never felt rushed. We appreciate your feedback and look forward to welcoming you again in the future.
I visited V12 Sports and Classics…
I visited V12 Sports and Classics Wolverhampton without an appointment, which initially made me unsure how things would go. Despite this, I was offered good advice and found the process straightforward. They didn’t try to push anything extra, which I appreciated.
Thanks again to Sarda for helping with my wife’s new Mercedes.
2 de agosto de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for taking the time to share your experience. We're delighted to hear that, despite visiting without an appointment, the team at V12 Sports and Classics Wolverhampton were able to provide helpful advice and make the process straightforward for you.
We always aim to make our customers feel comfortable and supported throughout their purchase, so it's great to hear you appreciated our no-pressure approach. We'll be sure to pass your thanks on to Sarda for helping with your wife's new Mercedes.
We hope she enjoys the new car and thank you for choosing V12!
Car good & Rahaf didn't rush us
Car good & sales lady Rahaf was very friendly & didn't rush or pressure us.
Obviously they have various add-on products to sell you. I felt the warranty from past experience was over priced for limited cover so have now bought my own for a lot less & much higher claim level.
31 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for taking the time to leave us a review. We're delighted to hear you were happy with your vehicle and that Rahaf made you feel comfortable throughout the process with her friendly, no-pressure approach.
We appreciate your comments regarding the warranty. While it's certainly possible to find a warranty at a lower price, a cheaper warranty doesn't always provide the same level of protection. Our warranties are designed to cover the major mechanical and electrical components that are most likely to require attention during ownership, giving our customers added peace of mind. We do, however, respect your decision and hope your chosen cover serves you well.
We wish you many happy miles in your new car and thank you for choosing V12.
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your kind words! We're pleased to hear that you found our team ready and willing to help throughout your experience.
We appreciate your feedback and hope you enjoy your new car. Thank you for choosing V12!
The whole experience was great from…
The whole experience was great from start to finish staff friendly gave great service
25 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Hi, thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience from start to finish and that our team provided friendly, helpful service throughout.
We really appreciate your kind words and hope you enjoy your new car. We look forward to welcoming you again in the future!
Friendly, knowledgeable, good value
Friendly, knowledgeable, not pushy staff, really good price and good comms
22 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your great feedback. We're delighted to hear that you found our team friendly, knowledgeable, and helpful throughout the process.
It's fantastic to know that you appreciated the communication, value for money, and the no-pressure approach from our team. We aim to make buying a vehicle as straightforward and enjoyable as possible.
Thank you for choosing us, and we hope you enjoy your new vehicle!
Deontae gave great service…
Deontae gave great service and balanced advice throughout the process. Very pleasant buying experience.
24 de julho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your lovely feedback! We’re pleased to hear that Deontae provided great service and balanced advice throughout your car-buying journey. It’s fantastic to know you had such a pleasant experience, and we’ll be sure to share your kind words with him. We appreciate your support and hope you enjoy your new car!
I recently visited V12 Sports and…
I recently visited V12 Sports and Classics Wolverhampton to purchase a car. The staff were friendly and professional, which made the process much easier. I felt looked after during the whole experience and was made to feel at ease throughout. It was clear they valued me as a customer, which stood out. Deontae and Harmi were both really helpful. Everything was explained clearly, and I didn’t feel rushed or pressured at any point. Deontae and Harmi have both been amazing. Thank you!
24 de julho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your experience at V12 Sports and Classics Wolverhampton was such a positive one. It’s fantastic to know that Deontae and Harmi provided friendly, professional, and reassuring support throughout your car-buying journey.
We’re pleased that everything was explained clearly and that you felt comfortable and valued throughout the process. We’ll be sure to pass on your kind words to Deontae and Harmi. Thank you again for your support, and we hope you enjoy your new car!
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for your fantastic 5-star review! We're delighted to hear you had such a positive experience with us. It was a pleasure assisting you, and we truly appreciate you taking the time to share your feedback. We hope you enjoy your new vehicle, and we're here if you ever need anything in the future. Safe travels!
Skywell BE11 BUYERS PLEASE BE CAREFUL
Skywell BE11 BUYERS PLEASE BE CAREFUL
If you brought a Skywell Be11 from V12 like me. You got fooled by deceptive marketing and like me you probably got a faulty/mis described car.
Here's a list of all the issues with my car that I've had to reject under my consumer rights.
1. Charging lock fault. A serious and potentially fatal hazard. When plugging my be11 on charge it wouldn't lock the cable. Meaning a live cable could be unplugged by hand.
2. Charging speed fault. The car refuses to charge on domestic home chargers are the correct 7.4kw speed. Often caps to 3kw making it impossible to be useable.
3. Charging drop outs. My car lost charge sessions many times.
4. Faulty tpms . Despite correct pressures my car wouldn't stop warning about faulty pressures.
5. False advertising , 7 years manufacturers warranty does not exist. V12 falsely advertised the car with incorrect information.
6. Ancient car. My car was a brand new 2026 on a 26 PLate reg with DVLA June 2026. but when inspecting the car the tyres, glass, seat belts were all from 2024, and the actual certificate of conformity and Vin code shows my car was built Jan 2025. But they sold me this old stock as a brand new 2026 car in July 2026 . The car was 18 months old at the time of our purchase, so not 'brand new'
Icing on the cake is the awful customer services from v12, constant goal posts and deceptive delaying tactics to avoid rejection and then to delay refunding.
My timeline
Car purchased 5th July, car rejected 6th July. Argued my case daily, and didn't get formal rejection acceptance till 13th July. Car was returned and as of 25th July my funds have still not been returned for this lemon of a car.
Do not trust V12 when it comes to buying a Skywell.
Staff are rude, talk over you on the phone, will drive you up the wall.
Know your consumer rights and use the above list. If you suspect anything with you Skywell reject it using my above insights into the various problems.
If you're thinking of buying a Skywell, don't. The cars are unsafe and shouldn't be on the road. They also have another fault of the accelerator pedal continuing to accelerate for 2 seconds after removing your foot off the pedal after quick acceleration. This is DANGEROUS when over taking on UK roads.
Don't trust v12 and don't trust Skywell .
5 de julho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for sharing your experience. We're sorry to hear that you were dissatisfied with your purchase and the service you received.
We take all customer concerns seriously and investigate them thoroughly.
Where a customer raises concerns about a vehicle, we follow the appropriate inspection and complaint processes in line with the legal obligations and the applicable consumer legislation.
We remain committed to supporting our customers and providing a professional service.
Highly recommend
The experience was great and the staff are experienced. The service is good. High recommend.
22 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your fantastic review! We're delighted to hear you had a great experience and found our team knowledgeable and professional. It's also wonderful to know you were pleased with the service you received.
We really appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new vehicle!
Polite & friendly staff
Good selection of cars at competitive prices and friendly staff.
I bought my 3 year old Fiesta ST Line X there two weeks ago and it was a straightforward process to book an appointment for a test drive, purchase and then collect the car. I would use them again.
7 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your great review! We're delighted to hear you found our team polite and friendly and that the whole process—from booking your test drive through to collecting your Fiesta ST-Line X—was straightforward and enjoyable.
It's fantastic to know you were pleased with our selection of vehicles and competitive prices. We really appreciate your support and look forward to welcoming you back when it's time for your next vehicle. Enjoy your Fiesta!
Very good experience from start to…
Very good experience from start to finish
Good advise and customer care didn't feel rushed or any hard selling .Great car good price would definitely recommend!
30 de junho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you for your fantastic review! We're delighted to hear you had a very good experience from start to finish. It's great to know you felt well looked after, never pressured, and received helpful advice throughout the process. We're also pleased you're happy with your car and the value it offered. Thank you for your recommendation, and we wish you many happy miles ahead!
The process was straightforward
The process was straightforward, with clear explanations throughout. All my questions were answered thoroughly, which made the purchase smooth and stress-free. I appreciated the attention to detail during each step. The experience left me feeling satisfied with my decision to buy here.
21 de julho de 2026
Avaliação não solicitada
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for your kind feedback! We're delighted to hear that you found the process straightforward and that our team was able to answer all of your questions. Providing a smooth, stress-free experience is always our goal, and we're glad we could help. We truly appreciate your support and hope you enjoy your purchase!
I enjoyed my time at V12 to be honest… WOLVERHAMPTON
I enjoyed my time at V12 to be honest and will surely tell people about you. I didn't expect to drive out with my new car but they made the process easy... the manager, Raf I call her business woman, Simon and other staffs I didn't get their names.... they treated me well and explained everything properly. My car is super clean and I'm happy
16 de julho de 2026
Resposta da V12 Sports And Classics - Wolverhampton
Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your experience at V12 Wolverhampton. It’s great to know that Raf, Simon, and the team made the process smooth, clear, and enjoyable for you.
We’re really pleased that you drove away happy with your new car and that you found it clean and well prepared. Your kind words and recommendation mean a lot to us, and we’ll be sure to share your feedback with the team.
Enjoy your new car, and we look forward to welcoming you back in the future!
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