Vanguard Partners Avaliações 

Total Scammers - employed them for debt recovery. They got paid by our debtors but never advised or paid us and now we will be taking legal action against them. So we advise anyone out there to avoid Vanguard Partners or anyone connected to this sham of an organization. They also trade under the name ​Caledonian Group Services Limited and the same applies

i posted this on the 2/11/22 and was asked to take it down then they would sort out my clam this has not been sorted out.
My company, enlisted Vanguard to irecover a debt in 2022, after a phone call from our debtor asking if they can start reusing us, we recently discovered all money was collected by Vanguard in march 22, yet nobody said anything to us. I have been chasing Vanguard and getting nowhere, specifically can't name, unfortunately nobody gets back to you, they rarely answer their phones and NEVER respond to emails or messages.

#posted on the 2 nov 22

Was asked to take it down on the 10 th for everything to be sorted out or arranged on the 16/11/22

Dear tony

We confirm the below agreed terms.

Regards
I
-----Original Message-----
From: "tony "
Sent: Thursday, November 10, 2022 8:50am
To: i
Subject: trustpoilot

dear i
this is for both are records
A&A head ltd ta T G Services

My company, enlisted Vanguard to recover a debt in 2022, after a phone call from our debtor asking if they can start reusing us, we recently discovered all money was collected by Vanguard in march 22, yet nobody said anything to us. I have been chasing Vanguard and getting nowhere, specifically can't name , unfortunately nobody gets back to you, they rarely answer their phones and NEVER respond to emails or messages.

#posted on the 2 nov 22

Was asked to take it down on the 10 th for everything to be sorted out or arranged on the 16/11/22

By I

if i have not had a call on the 16/11/22 this will be reposted

please confirm this then i will remove it down

got us our money owed quickly. would highly recommend.

I tried vanguard on a no win no fee service after using the court sheriffs and another debt recovery company to recover a ccj to the value of 6750.00, vanguard said they will visit
my debtor in the evening time as it’s likely the best time to catch the debtor with him working all day, Mick Phillips rang me a few weeks to inform me that vanguard had recovered my debt and the costs ! For me it was never about the money it was always about principle by not letting my debtor get away with this

Went for vanguards no win no fee service, within 3 days my debtor had paid. I will now send over any new depts that occur to vanguard as there approach is quick and effective.

I has a debt from March 2020 and left it due to covid I then contacted Vanguard Partners earlier this year and they got me paid within 3 weeks including interest.
Very happy will use again

Absolute criminals. They are not a debt collecting company merely another scam set up.
Avoid like the plague.
Collected over £5k that we were owed and simply now do not respond to us with any answers.
on the odd occasion you manage to speak to someone they plead ignorance and promise to investigate and come back to you, which obviously never happens.
Need to be shut down ASAP.

We used Vanguard Partners to help us retrieve monies owed to us for extra hire of our equipment. Within 72 hours of us signing their contract monies had been received. Great communication throughout with great results. Very impressed would definitely use again and recommend. Thanks again.

Supplied meat to a small chain of restaurants before Covid but they used it as an excuse not to pay…Vanguard got involved and resolved it soon as they turned up to their premises. Brilliant result

THEY ARE SCAMMERS PLEASE PLEASE DO NOT USE THIS COMPANY!!
They asked me to pay a fee of £2450 to recover my money to an unpaid costumer in 2019. And said they will recover the money within 6 weeks, 1st few weeks they was answering and replaying but after that they don’t answer the fone, if they answer when I mention my name they says they can’t hear me they become deaf!! Now I’m gonna have to take legal action against them!!
SO PLEASE PLEASE DO NOT USE THEM if any body need more information just ask in review I have everything recorded against them

A random call from Vanguard was just what I needed.
After chasing a big insurance company for 6 months for unpaid invoices I'd finally had enough of being pushed from one person to another and getting no where.
Vanguard agreed to take my case on and was able to get my invoices paid within 2 days.
I had never thought to use a debt recovery agent up until this time, but would highly recommend that if you need someone to help then these are the guys to go to.

This company took £760 off me promising they could recoup over £3.6k from a company that owed me. They never returned my calls and never returned my money. DO NOT TRUST THEM!

Wouldnt recommend this Debt Company at all....
We were assured that a debt in another Country could be recovered due to Vanguards
professional contacts and relationships with agents there.
Once the agreement between us was signed and they received the payment from us for court fees, no one from this Company was available to take our calls. 24/7 answer machine.
If we did get a call back, which was very hit and miss, we received very poor and unprofessional responses when we requested a progress update. They could not provide us with any evidence or proof that they made a court application nor could they provide a receipt that any payment was made to the court. We never heard from them after a few weeks of initial discussions and wasted months living in hope that they would do as they promised.
We contacted them because we had been scammed and sought their help to recover money owed to us, instead they scammed us of almost a thousand pounds putting us in further debt and distress.
Hope by posting our experience we can help someone else to avoid losing their money and time.

we had a customer not paying our invoices after many attempts to recover ourselves but with no success over many months , and refusing communication , there was no quibble of the invoices , as the orders and totals where correct, but they just did not want to pay, we handed the case to vanguard, within a week the first invoice was paid and a month later the final one was paid , so very impressed with the service and communication from vanguard, and will use them again if required ,

I instructed Vanguard partners to recover a debut owing to me , sam henderson was my contact he did everything he said he would the debut was recovered took a while to pay back to us due to covid , so we contacted ian lewis head of compliance .
He was shocked by this as we should have been paid sooner but in fairness he got the matter sorted , he was a man of his word all in all happy , will use them again in the future Simon Santucci Decorators

They Got my money back within a week once I had took the company to court and won for a minor sum of 3 k all good on there part and got the job done many thanks

Great, quick, efficient service. Within 7 days I had the debt repaid. Everything was explained and clear with no surprises. I Would recommend these guys.

After over 12 months of unreturned emails and phone calls, I was contacted by the Head of Compliance at Vanguard Partners on 14th October at 14:27 - this wasn't proactive however, it was in response to my first negative review on Trust Pilot.
He said the company owner had now got involved and viewed me as hostile so they would not investigate our case further until I removed my review, or they would issue legal proceedings.
Thankfully, he reiterated this point on the next call, which I recorded - you can download an app for your mobile.
Due to my previous dealings with them, I took the precaution of recording my conversations with the Head of Compliance and as their automated telephone answering message states that "all calls are recorded", I will produce the recordings, the other reviews on Trust Pilot, as well as the telephone records and emails of myself, my Son and his girlfriend which prove everything I have stated here - in Court as we have just commenced legal proceedings for breach of contract.
The Head of Compliance agreed to work towards a resolution if I removed the review so in the interests of moving forward, I gave him my word I would remove the review, which I did the same day.
He gave me his word that he would work towards a resolution and would call me the next day providing the review was removed. I left him a voicemail on the day, telling him the review had been removed - but no return call from him. I then had to call him again the following day and the day after that. He asked me what would be the required solution for me so I told him that I had already put in one of my many unanswered emails, that they could keep the £600 we had paid them to recover the debt - even without evidence that they had done anything at all, despite verbal and email requests for proof - we just wanted to be released from the contract without the 15% penalty of the total debt, which is written into the contract. However due to having to issue legal proceedings, we will now be looking to recover the £600 and interest at 8% as a minimum.
He then assured me he would call me back by midday with an answer as I had a meeting with potential investors at 3pm - which he didn't - so I called him twice more before 2.30pm, to no avail.
I then called and left voicemails again over the following few days.
It is now almost two weeks later and he will not answer his phone to me, respond to voicemails left by me, or reply to my emails.
Myself, my Son and his girlfriend have been attempting to contact Vanguard Partners since September 2019 but we have not had one form of proactive contact from them and only one email in response to my Son calling them all week, which was in November 2019.
The receptionist and the person in the sales department kept telling me they would pass messages on but then after 8 months the person in the sales department told me there was nothing he could do so I would have to speak to the admin department.
I contacted admin on numerous occasions - all without being updated, despite assurances they would - and was told by someone in their admin department that they would find out from their accounts department whether any money had been paid to them and assured me they would have someone knocking on the debtors door within two weeks - that was over a month ago and still nothing.
Now over the last two weeks the Head of Compliance has continued this standard as he failed to keep his word and now fails to respond to emails and calls.
The lack of customer care and communication appears to be woefully inadequate across all departments - in our experience.
We are now issuing legal proceedings against Vanguard Partners for breach of contract as they have been unable, and/or unwilling, to provide any evidence that they have done any work on our case or recovered any of the debt.

The following may help those of you who have had the same experience as us.
The legal definition of some breach of contract examples:

A party fails to perform their duties in the contract.
A party fails to fulfill the overall objective of their contract.
A party is late in fulfilling their promise in the contract.

There is a time limit of 6 years to sue someone for breach of contract.
The damages you receive, if successful, are termed 'Compensatory Damages' which means the amount you can claim is limited to restoring you to the position you would have been in, if not for the contract breach. The Court will not award 'Punitive Damages' however poorly you have been treated.
This has been going on since August 2019 and we are no further forward - hence the legal proceedings.

UPDATE 2021...
We now have evidence from the debtor that he paid Vanguard the full outstanding debt months ago, but Vanguard have still not forwarded the payment on to us!

So we have been lied to, stalled and misled by Vanguard employees named in other reviews.....