Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
After reading some reviews I am absolutely shocked … I’ve been using this company for a long while and I never ever had any issues in term of getting the wrong product or even in term of returning... Ver mais
Van Mildert is an excellent store that we often use - quality products at reasonable prices. I've never had need to speak to their Customer Service department before, but my request was dealt with imm... Ver mais
A empresa respondeu
Truly a great company to order from. Probably the best online fashion shop out there. Purchased a pair diesels at great price that arrived super quick. But that’s not the best bit…. They were packed i... Ver mais
Detalhes da empresa
- Loja de Roupas
- também em
- Loja de Acessórios de Moda
- Loja de Calçados
- Loja de moda feminina
- Loja de moda masculina
Sobre Van Mildert
Escrito pela empresa
Van Mildert is an award winning premium fashion retailor stocking a range of designer womenswear & menswear, footwear and accessories.
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
Customer Service Opening Hours
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
(All Times are GMT)
Contact us via Customer CareInformações de contato
Unit A, Brook Park East, NG20 8RY, Shirebrook, Reino Unido
- www.vanmildert.com
4,3
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery charges are shocking £6.99 no…
Delivery charges are shocking £6.99 no matter how much you spend !! then costs a further £4.99 to return any items that don’t fit properly !!
8 de março de 2023
Resposta da Van Mildert
Hi,
Thank you for contacting us. I'm very sorry to hear about this poor experience
you received. We always aim to provide customers with the best service possible,
so I do apologise that you feel let down on this occasion. If you would like
further assistance regarding any further queries please do directly contact us
via email or any of our direct social media platforms for your own security
purposes. I hope that any future orders you may make with our company provide a
more positive experience for you and we have passed your feedback along to
better our customer service for you in the future.
Kind regards
Customer Service
Cannot fault delivery item came day…
Cannot fault delivery item came day after ordering and the tracking system was excellent no problems
4 de março de 2023
Haven’t received my good yet as was…
Haven’t received my good yet as was sent to wrong address,nothings been resolved yet I’m just out of pocket,customer care has been terrible
Should of been delivered 9 days ago ☹️☹️☹️
27 de fevereiro de 2023
Resposta da Van Mildert
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear your order has been delivered to the incorrect address, I
understand this must be frustrating for you.
I have reached out to you via email so we can help resolve this for you.
Not great, nope…..
Not great
Order elsewhere not sure how these ones still in business
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Van Mildert
Hi there,
Thank you for taking the time to leave us your review, we really do appreciate
it.
If you would like assistance with a recent online or in store purchase, then
please head over to our website to speak with our team today.
We look forward to hearing from you.
Kind Regards,
Sam
Customer Support
Very reliable online business
Very reliable online business . I will use again.
16 de fevereiro de 2023
Site sérieux
Site sérieux, commandé un vêtement non dispo en France. Envoi très rapide par rapport à l’estimation donné !
8 de fevereiro de 2023
Very prompt delivery!
1 de fevereiro de 2023
Ordered an item that was in stock for…
Ordered an item that was in stock for it to be cancelled as it wasn’t in stock. The issue is money was taken, 10+ days later still no email stating a refund will be paid and still haven’t received my refund. Terrible service.
4 de fevereiro de 2023
Resposta da Van Mildert
Good morning!
Thank you for contacting us.
I am sorry you have been awaiting further confirmation of your refund. I
apologise for the inconvenience caused.
I have reached out via email to discuss this further.
Should there be anything else you need help with, please do not hesitate to
contact me. I look forward to hearing back from you.
Kind Regards,
Abi
Customer Support
Excellent service
Products I purchased were sent out quickly and delivered fast. Would recommend company and will be purchasing again in the near future.
2 de fevereiro de 2023
Buy many an item
Buy many an item. Never had issues either with delivery or on the odd occasion returns.
3 de fevereiro de 2023
Quick delivery,but should be free when…
Quick delivery,but should be free when ordering over £100
26 de janeiro de 2023
Absolutely awful company and customer…
Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not received. Asking for me to send a copy of my card via email. Sent gift cards which are unredeemable. If you want any sort of service do not use this or any of the partner companies.
4 de fevereiro de 2023
Avaliação não solicitada
Resposta da Van Mildert
Hi Lisa,
Thank you for your review,
I am very sorry this has been your experience with us.
Using the information above, I will be in touch to assist you further Lisa.
Please enjoy the rest of your day and take care.
Kind regards,
Jessica
Customer Support.
Delivery and presentation great price…
Delivery and presentation great price of returns bad
28 de janeiro de 2023
Pay for delivery And you still have to pick it up at a shop ?
Pay for delivery and the last 3 time I have had to go to a third party to pick it up why pay for delivery the need to drive 6 miles to pick it up
23 de janeiro de 2023
Resposta da Van Mildert
Hi Robert,
Thank you for taking the time to leave us your review.
To give you more information on our deliveries, our web team have reached our to
you via email and we look forward to your response.
Kind Regards,
Sam
Customer Support
Quality of merchandise and speed of…
Quality of merchandise and speed of delivery , only downside is cost of delivery and returns.
12 de janeiro de 2023
It was the best product!
There are many other good products, so I would like to purchase them.
25 de janeiro de 2023
Excellent and prompt service as always
23 de janeiro de 2023
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