Vanspace3d Avaliações 

Resposta da Vanspace3d

14 de nov. de 2022

Hi Jack,

Thank you for your review, I am sorry to hear that you have been disappointed.

We have thousands of users creating their layouts daily using our software and so our software must be useable, we need to look into why you feel completely different and what is happening there.

With regard to our popular ebook, we also get great feedback about this from our target users, those who are venturing into their first van conversion. Is it possible that you have knowledge in this field already?

I have been able to locate 2 emails from you that we have replied to request further information, as soon as this is received so that we can understand what the issue has been, we will be able to resolve for you.

Kind regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 15 de nov. de 2022

UPDATE

I have located your correspondence and can confirm that we have responded on both occasions. The notification that you are referring to is the ticket update confirmation, this is a separate email to the initial thread that all direct correspondence is in.

Please locate all emails from @vanspace3d.com using your mail client search, I would recommend also searching via your Junk and Spam folders.

Once located, please respond directly.

.....................................................................................

Hi, Thank you for your review.

It seems that the main issue here is that you have only used our software for 27 minutes and have not yet understood the many features available to you.

1. We provide dimensions for everything, the template, the objects that you will use, and the objects that you can create.

All information is shown in the Transform box, at the top of your sidebar

https://support.vanspace3d.com/hc/en-us/articles/4406578911121-Overview-of-object-movement-scaling-and-rotating-functions-

2. You are able to remove the bulkhead using the toggle in Van Settings

https://support.vanspace3d.com/hc/en-us/articles/4407943414545-Toggle-Template-Walls-Roof-Bulkhead-and-Seats-

3. You CAN create your own objects, or customise the existing 300 plus that we provide, you are not limited to only items within the library

https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-

4. We provide 3D people and pets that you can place within your layout, these were added as requested by our customers.

5. Logging into a software waives any consumer's rights to a cooling off period, this forms part of regulations surrounding the purchase of digital content.

Our development team has created fantastic software that is helping so many of our users realise their conversion dream. The software provided is exactly as it is shown to you during your purchase where the founder Will, creates a full layout and explains all of the features used to do so.

If your software does not perform exactly as it is shown, we would of course want to investigate this for you.

I have not been able to locate any correspondence based on the details provided so far, I have sent a message to you directly via Trust Pilot and hope to connect with you very soon.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

3 de out. de 2022

Hi Indie,

Thank you for your review, you really have hit the nail on the head and we feel that 4 stars is the perfect score!

Why not 5? Because we have much more we want to add and your feedback is so important to us to help us get there.

We have many new items being added over the next few updates, as well as new features that will allow you to create and save your own items too.

Materials... we are working on making it easier to request, suggest new ones and adding them very quickly for you.

We also have a sharing platform on it's way so if you have not yet had the chance to create something, it is more than likely someone else would have and is happy to share with the vanspace community.

As much as no experience is needed, of course a new user should expect to watch some tutorials and read the many help guides that we provide, we are working hard to create more interactive tutorials too.

Thanks again Indie, would love to see some of your layouts!

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 28 de set. de 2022

Hi Jen,

Thank you for your comments.

We actually receive a huge amount of interest in our software from those who read these very same reviews and are able to see that the majority of genuine 1 star reviews, are from those who simply refuse to provide requested information and believe that writing a review will force a refund situation.

In a nutshell, those who wish to bypass a very clear and available refund policy, and those who are attempting to use as a free trial.

Technical issues can occur of course, not all systems are set up the same although we very much wish they were!

We know how our software works and so when any one experiences anything different, it is down to the system it is being used on.

All users are provided with the exact same software, should there be an actual software bug or issue, every single user would experience it, it would be added to our bug report, and resolved by way of an update .

If one user experiences an issue while others do not, we need to look at the users set up to resolve for them.

Sadly that is where some feel, as yourself, that we are not taking responsibility. This is utterly incorrect.

Once all requested information is received, we will tell you how to resolve so that your software performs exactly as described and shown.

If we can not, we refund in full.

Wanting to miss out the middle bit with us, refusing to allow us to investigate and resolve is not acceptable. We are actually legally bound to investigate and resolve once software login has occurred,

Of course many of the views are completely genuine and written for the right reason here. We love to hear actual real life experiences with our software here, good and bad.

Feedback is brilliant, it helps us grow, make improvements and introduce requested new features.

We do appreciate your feedback too, however it is not about our software.

For true reviews, check out our social media where users are sharing their fantastic layouts created in the software daily.

These make us incredibly proud and tell us that we are doing it right.

As for our customer support team, they are amazing! Get in touch and have a chat, they are knowledgable and eager to help with anything that you need.

Kind Regards

Sarah
vanspace 3D Support Team

UPDATE: Reviews based on any experience with our Support Team are rightfully positive, they are a fantastic team and should you ever have any dealings with them you would agree.

Your review is not based on a CS experience, but a review of review responses.

This is quite unusual and although you may feel differently, our reviews create a high amount of interest in our software.

Whilst this is something that you obviously feel very strong about, it is important to understand that our responses will always provide factual information relating to software use.

We recommend if ever experiencing any issue as a software user, to contact our team directly and provide the information that will be requested in full so that our team can help resolve ASAP.

Resposta da Vanspace3d

22 de set. de 2022

Hi, Thank you for your review and question.

It is great to hear that you think our software app is good although it is not apparent why a 1 star review was then given?

If this was based on the software not being free, this would not be possible.

A great deal of time and very hard work by a fantastic team is put into the developing of our software.

vanspace 3D would not consider providing a free app full of adverts at any time.

Kind Regards

Sarah
vanspace 3D Support Team

Resposta da Vanspace3d

15 de set. de 2022

Hi Gloria,

This is concerning as we do not conduct any communication with any customer that would appear in this format, we have only ever spoken with you via email and hello@vanspace3d.com

We would certainly not speak to a customer in that way... ever.

What you have pasted seems to be communication with an owner of something you have purchased or looking to purchase, our methods of communication are only as follows

Email
Live Chat via our website or within your online dashboard
Facebook Messenger

None of the above would provide the text ' Response from the owner'

I have emailed you directly to request a screenshot and further details as you seem to be communicating with someone other than vanspace 3D, and discussing something unrelated to our software.

Kind Regards

Sarah
vanspace 3D Support Team

Resposta da Vanspace3d

Atualizado em 12 de set. de 2022

Hi Jose, Thank you for taking the time to write your review.

Just to let you know, we do have a good selection of Fridges within the software, you will find these in Kitchen > Appliances

I am sorry to hear that you did not find the pre-made 3D furniture that you were specifically looking for, if there is something that you would like to request, please let us know.

We have a suggestions list and add new objects with every update however, these will usually be in a generic style as it is not possible for us to add specific branded items for every different model that we provide a template for.

Could you get in contact with us and provide some examples of what is meant by VW Sofa beds? there are so many variations that this could refer to and it will help us to visualise what you need.

In the meantime, you can create your own furniture with the 3D shapes provided in the software, or customise existing items.

Finally, the beauty of our software is that you can be as detailed and creative as you want to be. A basic layout can certainly be created in 20 mins but if you would like some help with features available to create very detailed layouts, contact our support team using the live chat box on our website, they are super helpful and very knowledgeable.

Kind Regards

Sarah
vanspace 3D Service Team Manager.

Resposta da Vanspace3d

Atualizado em 31 de ago. de 2022

UPDATE: Warrens issue is now resolved and is able to load all layouts created in our latest V3

Hi Warren,

Thank you for your review, it is great to hear that you have been enjoying our software for some time. It really is perfect for re-designs.

Can you send your affected saved layout file to us so that we can take a look at this end?

We will be able to understand why it is not loading for you and then correct any missing/corrupt data before sending it back.

Please follow the relevant guide below to locate your SAVES folder, you can then attach the .vs3d file to an email and send it to hello@vanspace3d.com

https://support.vanspace3d.com/hc/en-us/articles/4409170191249-VS3D-Locating-your-SAVES-folder-on-Windows-

https://support.vanspace3d.com/hc/en-us/articles/4409167196561-VS3D-Locating-your-SAVES-folder-on-Mac-

Once received we will come back to you within the working day, I have also emailed you directly in case you do not catch this response.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Resposta da Vanspace3d

10 de ago. de 2022

Hi Emanuel,

Thank you for your review.

Can I first confirm that if wishing to use our software in a business capacity, a business license is required so that you have permission to use our software commercially.

Let me just address some that you mention as this does seem to be a lack of knowledge in the software.

1. You can return to the main dashboard from the design area without closing the software. Click the cross in the top right-hand corner, you will be prompted to save. Once saved, click the cross again and select NO ( You will have already saved) you will then be in the dashboard.

2. Yes, you can create your own items including windows with curves, we even provide see-through textures for the glass

https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-

3. You can align objects to surfaces, we recommend doing this in 2D mode and there are a number of features available

https://support.vanspace3d.com/hc/en-us/articles/4407828541713-Using-Snap-to-Grid-Drag-and-Snap

4. All templates are adjustable, you can also create your own within the custom area and save them for future clients' use. This allows for the differences between years if needed.

Should a particular year become popularly requested, we will add as a pre-made template

A sharing platform is also on its way allowing users to share custom templates and objects between them, even full layouts will be able to be shared.

With regard to the Measuring tool, it has developed a bug in v3.05. v3.06 will be released shortly and with that comes a new Measuring tool that will allow multiple on screen at once, and free measure rather than being limited to a single axis.

A few things that you will not be able to do, that we do not advertise and are just not possible

A. The van templates are solid 3D masses and you are not able to change their structure. EG, push windows into them and the wall automatically open up a space for it.

B. It is not possible for us to provide a feature that can take into account paneling or insulation. There is no way for us to account for the thickness because the techniques used and the materials that are chosen will vary so much between users.

Michelle and Will would always recommend that regardless of how you plan your layout design in our software or on paper, once you have installed the wiring and plumbing, insulation, and paneling within your 'real life' van, re-measure and adjust your layout within the software.

If you are confident in knowing the exact thickness etc, you can create with 3D shapes.

C, We do not advertise nor provide a detailed electric system in a separate layer, we do offer a basic plumbing and electrical feature that allows you to place the appliances/fittings required in the correct place and screenshot the wiring and plumbing required.

So that we can discuss further I will email you directly, I can then cover more in-depth to make sure that you are getting the most out of your software.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 15 de ago. de 2022

VANSPACE UPDATE: We have been able to locate Davids's correspondence with our Support Team as follows

''I have just purchased your app but unfortunately, after just a couple of seconds I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''

A second email was received advising that David did not want to pursue a refund and advise was given

At no time was David told to 'get lost'

As vanspace 3D is not a 3D gallery and provides many features allowing for the creation of a user's own 3D objects or the customisation of offered ones, David has been provided with information and steps on how to use these features.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Hey David.

Thanks for your reply.

Is your software not performing as is shown to you during your purchase? You can rewatch below for reference

https://www.youtube.com/watch?v=OzQINjP3XSE

As you can see in our refund policy, if your software is not performing as shown, this would suggest a technical issue and we will request some information from you about this.

We would then attempt to resolve and if we can not by way of technical support or an update, we refund.

I have located an email to us in which you initially stated

''I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''

Our software is exactly as shown in the recording above which was displayed during your purchase, yes we provide pre-made options as shown yet we also provide you with many custom features to design your own template and objects.

I am not quite sure what you mean by a Gallery App as that would suggest there are not any custom features, which would be incorrect - nor am I sure what is meant by 'not really be able to force change the maximum'

I will follow up this response with a direct email so that we can obtain further information, this does seem to be more about a lack of features than an actual issue.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

10 de ago. de 2022

Hi Michael,

Thanks for your review.

We don't have many reviews at all, in fact, have averaged about 3 a week for the last 2 years which, considering the thousands of users that we have, is minimal. It takes no time at all to respond, and we respond to all.

Here is our software in action creating a layout, exactly as we say it will and you watched this just before your purchase. You can not have missed it as it is right at the top of the landing page after clicking 'learn more' on any advert watched.

https://www.youtube.com/watch?v=OzQINjP3XSE

As you can see a layout is being created quite easily, is your software not performing the same? If not then we would like to know more.

As for a dedicated game render software, that is incorrect although game engines have far better UI tools than non-game application frameworks, hence being able to develop what we have. A 3D design software dedicated to van conversion.

Finally, there is no other software out there dedicated to the Van Life community as we are, and certainly not free.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

5 de ago. de 2022

Hi, Thank you for your review.

We have 140+ pre-made templates of the most popularly requested models from our users, and these do include non European models.

It is important to also note that most 'European' models are simply renamed in other countries and we provide an extensive guide to show the different names.... and all dimensions!

You are quite correct that we are not CAD and neither do we describe or advertise our software as. We are a 3D living design software, exactly as shown on every single one of our landing pages where you watch a detailed recording of a layout being created. You can not purchase without spotting this.

Check out our social media and view the hundreds of users who are now onto their real life builds, following the designs that they have created within our software. These could definitely not be described as basic designs.

They have also used the correct features to achieve the dimensions that they need.

Finally there is one sole reason that we do not offer a free trial and that is because you can design a layout in under an hour,.

By the time the free trial had ended there would be no need to purchase a licence. Within a week you could have created a layout for multiple vans.

If you are looking for CAD dedicated to van conversion, there is not one. You may find one that will allow you to create the shapes that you need however it will be difficult, time consuming and above all, far more expensive.

Our support team are fantastic for software tips so please get in touch and give them as much information about your build as you can. They will be happy to discuss the features needed.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

5 de ago. de 2022

Hi Will,

Thank you for your review of reviews.

We don't have many reviews on Trust Pilot at all considering the amount of users that we have, and that our software was created nearly 3 years ago.

Those that we do have, whilst we value the comments, we do not pay attention to the scores. It's either 1 or 5 so we will always float around the 2.5 mark

All use the exact same software, some say too hard, some say too basic, some say it's brilliant..............

We value our users on social media more to be perfectly honest, those creating the most amazing designs, sharing them with us and then allowing us to follow their journey as they move to their real life builds.

Thats why we know our products is good enough!

Just as a point of interest, Trust Pilot reviews generate more interest in our product, it is fantastic when a potential customer contacts us to discuss them and we can talk through any concerns with them.

It is of no relevance if a customer requests a refund within 14 days, all software log ins waive this cooling off period as part of the regulations surrounding the purchase of digital content.

If we are contacted for a technical issue after login, we will investigate and attempt to resolve. If we can not by way of support or an update, we will refund.

Our responses are dedicated to providing the correct information only, but we thank you for your comments.

Why not pop into Live Chat with our support team and find out how great they are? They are extremely knowledgable about the software and ready to answer any questions that you may have.

Hopefully we will see you soon

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

5 de ago. de 2022

Hi Clyde,

Thank you for your review.

We don't support other 3D formats that is correct, we want to provide software dedicated to van conversion only and as there is no other like us, we want to make sure that you will not need to export to any other 3rd party software.

We offer features that allow you to open doors and cabinets so that you can test exactly what you mention, it sounds as though you have not yet learned the full capacity of our software.

Please jump into Live Chat with our support team who can help you with this and take you through step by step.

We have a LOT of new features also being added in v3.06 including layering, POV and much more, we can also discuss these with you in chat

Look forward to hearing from you

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 22 de jul. de 2022

Hi Travis, Thanks for you review.

We always find it unusual when a refusal to provide any information occurs. We are not sure why as its the norm when requesting a refund for any purchase.

You contacted us with the following limited information

09:46:25 AM) Travis Bumgarner: I have found too many bugs to use it
(09:46:48 AM) Danielle: Could you please give me an example of some of the bugs found?
(09:47:56 AM) Travis Bumgarner: Links that don' work
(09:48:06 AM) Travis Bumgarner: I just dragged an item onto the van and I can't interact with it

As we do not have any issues with broken links or unresponsive objects, we know this is most likely related related to a Firewall, VPN or Network wide Ad Blocker

Its just a simple exclusion to resolve this on your system.

We requested the following information so we could advise how to resolve quickly

1. A recording to show what is happening on screen
2. Do you have administrator rights on your system?
3. Are you behind a firewall and/or anti virus? If so which one/s?
4. Are you running Windows 10 or 11?
5. Are you using Mac? If so which OS?
6. Do you use VPN?

You didn't respond and wrote a review.

Once the information above is received, we will let you know how to resolve or if we can not, as per our refund policy, refund.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 18 de jul. de 2022

Hi Laura, Thanks for your review.

It is expected to need to get familiar with software features before using any new game or design program.

You do not need any previous experience to use our software as we provide multiple recorded tutorials and a help centre full of guides. You can use the software to create a basic layout in under an hour, or spend a bit more time and get very creative.

Prior to purchase you were shown a layout being created in under 5 minutes using the exact same software that we provide and so were able to see each feature needed being used, it is understandable that we would also provide a more detailed tutorial too.

We have a fantastic Support team who can advise on every element of the software, I recommend getting in touch with them and letting them know what you are wanting to create.

Kind Regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

16 de jul. de 2022

Hey Sam, Thank you for your review.

You are shown our software in action in a lengthy recording, creating a full layout prior to purchase.

You are able to view the features available, those that are used to create the layout, how furniture is selected, dropped into the layout and adjusted.

The different views used, 2D/3D mode, customisation, the different ways to scale, move and rotate as well as the colour and materials feature.

It is really not possible to not know what to expect when purchasing, how easy it is to use when designing and as the only software dedicated to van conversion, unlike others who are dedicated to equal specific 3D design, your software is nowhere near their price range.

The clause that you refer to is a regulated one, all software logins waive the cooling-off period.

I am sorry that you find it annoying to use, you don't mention why and so we would really appreciate you letting us know, we love to hear new suggestions and if they can be done they will be.

It is of course possible that it is annoying because user knowledge is an issue, we have a fantastic support team who are able to advise on getting the most out of each feature so I would encourage you to let us know how you feel you have been hindered specifically.

I have sent you a message via Trust Pilot so that I can arrange for our Team to be in contact.

The best way to show us the frustrations that you have is by way of a recording while using, you can even use your mobile phone to do this.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 1 de jul. de 2022

Hi Merve,

Thank you for your review, I have managed to locate your account and will be emailing you directly to make sure that you have updated to the latest version of our software.

I will offer some brief advice here but go into more detail when we speak directly.

A. Our bug report can be located here https://support.vanspace3d.com/hc/en-us/articles/4408500881425-V3-Bug-Report-

B. There will be some basic objects that are not able to take a colour or material change due to being a 2D object in a 3D plane - If there is a specific one that you would like us to look at I will request further details

C. Selecting object issues would need to be reported, I use the software daily to create multiple layouts and am not experiencing this, again I will request further information.

D. I think that you may not be aware of the thousands of variations of materials and colour combinations that you can create, particularly when using hex codes with a material.
Again I will advise further directly

E. I don't have any issues with Mouse zoom nor has it been reported however, you can use WASD too when in Freecam

Check out this guide that gives you further information https://support.vanspace3d.com/hc/en-us/articles/4406560553617-Overview-of-moving-around-your-template

Kind regards

John
vanspace 3D Service Team Manager

Resposta da Vanspace3d

Atualizado em 17 de jun. de 2022

Hi Steve, we stongly refute your review.

Sadly Trust Pilot allows the use of the word scam toward a company with a very clear refund policy, an excellent product and fantastic Support Team.

You purchased our software, the same software that was shown in action in a lengthy recording with a full layout being completed.

This allowed you to review the features that were being used, and the actions being taken to achieve a full layout.

Yes, there are many more features if you want to be even more creative however, what you have viewed is more than sufficient to create your first detailed layout.

We provide tutorials, full help guides, a support team who can help with anything even by creating a personalised tutorial just for you.

What we can not do is assume your level of computer competency prior to purchase, hence providing get-started guides, beginners tutorials, an interactive tutorial and all of the support that you will need.

Our software is easy to use however, you must appreciate that you could not play Monopoly correctly without reading the rules, software is no different.

Once you are familiar with the basics following all of the methods that we provide, further more detailed support can be given for further features if you do want to be even more creative.

No, we do not offer a free trial and are very clear about this and so logging in and just trying out is not an option.

It is correct that 'No experience is required' as we make sure that you have access to a huge amount of support in varying ways.

If you do not wish to use this that is of course your preogative however, that would not affect any refund request when a free trial is not offered.

The name given in this review is not enough for me to locate your account, I also have not dealt with a Steve M in a refund situation recently, I have sent you an message via Trust Pilot so that we can offer any further support needed which I urge you to expect.

Thank you for informing us ofyour intention however we are more than confident that we provide exactly what is displayed, described and shown and that this seems to be a matter of not wishing to accept the support offered and an attempt to use as a free trial.

We can not offer a free trial simply because a layout can be created in under an hour.

Of course the possibility that you may have experienced a technical issue should be considered, we would have asked for details to help us ascertain this when you initially contacted us, if you have we will of course investigate and resolve for you.

Finally, at no time have we, or would we create fake reviews.

Whilst we are not concerned with our Trust Pilot scoring, we are very happy to receive feedback Many of the new features that we are add are because of the constructive reviews here.

That being said,190 reviews in 2 years is a tiny percentage considering the thousands of users that we have worldwide.

Kind Regards

John
vanspace 3D Service Team