Vat19 Avaliações 

231
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was the best tour ever. Our granddaughters loved seeing the sets and meeting their YouTube friends in person. Everyone was beyond nice, signing autographs and letting us take pictures. Special s... Ver mais

Avaliado com 2 de um total de 5 estrelas

Erg jammer hoe ze de prijzen tonen. Mijn kind heeft zelf voor een bepaald bedrag mogen zoeken op de site. We hadden het gevonden en wilden gaan bestellen en het leek helemaal prima zoals genoteerd sto... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Vat19 has stopped the risk of spreading coronavirus at their company by only having one person working in the warehouse (starting March 22,) and it is the president of the company! Also, I am very... Ver mais

Avaliado com 5 de um total de 5 estrelas

It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. também em
  3. Loja de Hobbies

Escrito pela empresa

We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

231 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(231)

3 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

My package never came

I ordered two things from Vat19 in November 2021 to avoid Christmas rush and I had to update my address because there an issue. Things went downhill from there. I paid over £30 for 2 items. My package finally made it to the UK and there were 2 failed deliveries from Yodel. On the Vat19 website it says that my package was delivered Wednesday, Dec. 15, 2021 but this was one of the failed deliveries and I still don't have my package. Yodel decided to SEND MY PACKAGE BACK TO THE USA! They told me to reach out to Vat19 about it so I did. At first I thought the issue was finally going to be resolved because I was told that they would open a new ticket with their carrier and they would email me once they have an update. That was on the 23rd of December... I still haven't had an email and I've reached out multiple times to see what is going on and I have had no reply. I can't believe this at all.

I have been issued a refund and Tracey was very kind and understanding but this is so frustrating as I was told to contact the sender by the carrier and to contact the carrier by the sender multiple times and the issue is still not really solved since it's not delivered but at least I got my money back. This whole situation really put me off of ordering but if you get a carrier that isn't YODEL then i'm sure you can get issues resolved.

4 de janeiro de 2022
Avaliação não solicitada
logotipo da Vat19

Resposta da Vat19

Hello,

I apologize that you did not hear back from us sooner.

I have received the following update from the carrier:

"Thank you for getting in touch with us, I have researched the package and it appears there was a delivery attempt on 11/25 which was unsuccessful due to incorrect address. The package as of 12/15 is being held at the local post. The parcel may be able to be collected at the post office, please have consignee contact the local post. Pease let us know if you have any further questions."

** We have omitted the tracking link for privacy reasons, but have also emailed this to you privately **

Would you please contact the local Yodel hub for collection or to arrange for redelivery?

If the order is denied by the carrier and we see that it is being sent back to us, we can issue a refund once we see the order is in transit on the way back to us.

We are sorry for any inconvenience.

Best,
Tracey LaRiccia

Vat19.com
11783 Borman Drive
St. Louis, MO 63146

"Purveyors of Curiously Awesome Products"

Avaliado com 1 de um total de 5 estrelas

Avoid this company

Avoid this company. I ordered two separate mystery boxes for my boys for Christmas, based on their repackaging dates. The boxes were the exact SAME, no mystery here, and the boys were incredibly disappointed, especially the second one to open his box.

Company apologized for their mistake and said I could ship back at my expense less a 15% restocking for store credit. Truly deplorable to advertise overpriced cheap junk food and toys to kids and not stand behind your mistake. Avoid this company!

27 de dezembro de 2021
Avaliação não solicitada
logotipo da Vat19

Resposta da Vat19

Dear Tiffany,

I am truly sorry that your children are disappointed. But you are twisting the truth.

You made an assumption that because you ordered boxes a few days apart that they would contain different items despite the messages on our site that clearly claim otherwise.

You wanted something (two mystery boxes that contain different items) that we do not ever claim to offer.

We have offered a full refund if you returned the box (despite the fact that we clearly state on our site that this item cannot be returned because most boxes contain edible items). We also sent you a $15 gift card as a measure of goodwill in addition to the full refund upon return.

We will readily admit when we have made a mistake and we will do everything in our power to make it right with a customer. This is not one of those situations.

I have included relevant excerpts from our web page (https://www.vat19.com/item/mysterious-box-of-mystery) below so that others can see exactly how we advertise this product:

*** From the "Features & Specs" section: ***
Note: Each equally-priced box contains the same items

*** From the "Frequently Asked Questions" section: ***
Question: I want to purchase multiple Mysterious Boxes of Mystery. Will they each have the same stuff inside?

Answer: Yes, boxes of the same style will contain the same items. While we do swap out the contents occasionally (see below), it's best to assume that boxes of the same style are identical.

Question: How often do you change the contents of the Mysterious Box of Mystery?

Answer: We pre-pack each style in batches, which we call "builds". We attempt to vary the contents with each new batch we create, but it's possible that you could receive identical builds on multiple purchases, even if you make separate orders (especially if little time has passed between orders).

*** From the "History" section: ***
Because we're always finding new awesome stuff and we're so excited to share it all with you, we frequently update the contents of our Mystery Boxes (see the build dates below). However, just because we made a curated collection of awesome on a certain day, that doesn't mean we instantly sold out of those builds. Ordering separate Mystery Boxes doesn't guarantee that you'll get something different from box to box, but it does guarantee that you'll be getting something awesome.

Best,
Jamie Salvatori, Proud Owner
Vat19.com

Avaliado com 1 de um total de 5 estrelas

Every item is overpriced!

Every item is overpriced!! If things were cheaper I'd buy lots items off here ,, but sadly I'm not stupid if even I make decent money to give money to someone who clearly over charging it's really sad.

19 de setembro de 2021
Avaliação não solicitada
logotipo da Vat19

Resposta da Vat19

Dear Adam,

Thank you for your feedback. We currently sell 394 items that are priced under $10. We also offer free shipping on every order shipped within the United States. We do our best to ensure that our items are priced as competitively as possible.

Best,
Jamie Salvatori, Owner
Vat19.com

Avaliado com 5 de um total de 5 estrelas

Great experience, my kids were pumped!

Booked a tour for my kids as part of our cross-country road trip this summer. They are HUGE fans of Vat19 and were so excited to tour the warehouse and possibly meet some of the crew! The lobby had fun toys to play with while you wait and props from past videos that my kids recognized right away! The tour took us past the staff offices, through the set/filming area and into the warehouse where we could shop for our fav Vat19 merch and products. During the tour the kids met several of their favorite team members, got autographs, photos and a chance to chat and joke a bit with everyone. They let the kids sign the walls and even showed them a sneak peek of video not yet released! We had a great afternoon and I was really impressed and grateful at how much time and attention the crew gave us- and how happy they seemed to be doing it! My kids will remember this for a long time. Thanks Vat19 crew! 🙌🏻🥳🌈

28 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience!

It was great to see everyone interact as if the whole work crew were friends/ family! In today’s work places it’s often hard to achieve. The whole tour made us feel like a part of the vat19 crew!) Awesome feels and 💯 amazing experience! We are having a blast with the merch!
❤️The Cooks
And I’m a new subscriber now!)

22 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome tour

Awesome tour! My kids and I have been watching Vat19 videos for a while now and it was a great experience to actually see where everything is done and to meet some of the cast members. It was like meeting celebrities!

17 de julho de 2021
Avaliado com 4 de um total de 5 estrelas

It was really hard to shop in a 15 min time frame

It was really hard to check out everything in such a short time and it was even harder to keep up with the prices while rushing. Loved everything and ended up spending almost $400 dollars. People were great and friendly. Just really wished we could buy the shirt up front so we could get everyones signatures.

9 de julho de 2021
Avaliado com 2 de um total de 5 estrelas

Cool but over priced

Ok so Vat19 is cool and I watch ALL of their videos. But it is seriously overpriced. All I want is a mystery box but I can’t buy one and my parents won’t buy one for me. And I can’t find anything else cool anywhere else. So maybe make ur things more affordable for kids?

29 de junho de 2021
Avaliação não solicitada
logotipo da Vat19

Resposta da Vat19

Hi Yoshi! Thank you for being a fan and watching the videos! We know it can be frustrating when you're a kid and want to buy something that's out of your budget, or ask your parents for something that they don't want to buy for you.

We do think the Mystery Boxes are a good value; you get at least 7 items in each box, and they are always cheaper than buying the items individually. (We even put the retail cost on the packing slip so you can see how much of a deal you've gotten!)

While I can't change the cost of the Mystery Boxes, if you sign up for our email newsletter, we do occasionally send out coupon codes that you could use.

Again, we're glad that you're a fan, and hope that you get to enjoy a Mystery Box soon!

Avaliado com 5 de um total de 5 estrelas

Must See !!!!

Unbelievable experience. The family stopped at Vat19 as part of our visit to St. Louis, MO and Vat19 alone, would be a reason to visit again. We arrived and were treated so nicely and made to feel comfortable right away.
We started the tour and was amazed on how we were treated as VIPs. This wasn’t anything special, they do this for everyone. The most amazing part was the way the Vat19 staff stopped everything to make us the center of attention.
We were able to see set productions, meet staff, take photos and get autographs. Midway thru the tour, we were able to shop in their warehouse and purchase anything they had…amazing amount of products. If we had a question about anything, staff were there to assist us.
The tour ended with a special viewing of an upcoming video (sneak peek as to say) and everything and everyone was so accommodating.
Ease to make a visit, tremendous hospitality, entertaining experience, and sad to have the tour be over. Great place, wonderful staff, outstanding tour. One will not be disappointed.

25 de junho de 2021
Avaliado com 5 de um total de 5 estrelas

Loved it

Loved it, we got to see the behind some scenes stuff, on the tour, that we'll definitely notice in the videos we watch from now on. It won't take away from the experience of watching them either, it will absolutely make them more fun to watch no matter which ones they are. You even get the opportunity to shop the warehouse, we stuck to Vat19 label stuff to remember the day, but if you want what you see in videos they'll be more likely to have it than not. It was a great day with my Son.

14 de junho de 2021

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