Vavista Avaliações 

I new to this insurance

After signing up they emailed with a number to contact straight away. Very different to other companies where you have to use a chatbot. Rang the number and got through straight away to discuss the policy. Very good price comparable with online only options but loads better on customer service.

⭐ 1/5 – Insurance or Magic Trick?

Signed up Aug 2025 → complained within days.
Customer service: Abrupt and unhelpful.
Changed car for accessibility → quoted £1,000 extra, online says £150.
At this rate, I’m expecting them to ask for my kidney next.

Bottom line: Confusing, unfair, and a total headache. Avoid unless you enjoy surprises.

Literally will rob you if you don’t read closely and costumer care is terrible. I’d pass by next time I see them.

Very quick and helpful service

Got a fully comprehensive quote for my daughter as she works for the NHS and has been very busy. Quote was £410 which was competitive. I forwarded her the quote she tried to use it and was then quoted £450; no change of details. She ended up getting a third party policy for £394 because she couldn't afford the extra £40. In my opinion what a bunch of sharks: we won't be using you again or Money Supermarket for that matter.

Edit 14/12: Quote now apparently £416 from same link. Nonsense.

It's nice experience and hopefully I get nice experience in future

I used Go Compare and Vavista offered the most competitive package that produces a saving of more than £200 for the year in comparison with my former insurer. Signing up for the policy was a pleasant surprise as the procedure was set out with great clarity and uncluttered by energy-sapping small print which made it easy to follow. It was completed quickly and they acknowledged everything by email.

Comprehensive cover at a pocket friendly rate, easy and quick to set up with with a clear pathway to viewing your details, accessing your documents and having easy and regular access to your portal in making changes if you need to do so.

Good experience using for first time was very straight forward and very competitive prices too

Customer service par excellence throughout the engagement process. I liked the courtesy displayed on the calls and conversations I had with the team. Got assistance on every aspect with fantastic closure to the process. I strongly recommend Vavista Insurance in as far as customer interaction is concerned.

Quick and easy to buy car insurance. Easy to review documents and all the paperwork comes through via email and is on the portal.

Clear and easy to read. Price was very reasonable.

So far so good, impressed with the comprehensive cover offered at competitive price. No claim nor change required for now. Hope it stays like that!

Vavista is very good and cheap.l insurance my car yesterday and I am not regretting.They have got good customer service . Their online service is convenient. Thank you so much Vivista.

Excessive charges for missed payments - all due to them being unable to assist with change of direct debit date - not helpful at all. Tried several times but having to deal with 2 separate places is not the ideal. It’s a no from me!

My car was hit by another driver that ran off and my partner who is an insured driver was the one who was driving and he was not at fault. I made a claim immediately on the 15th of October 2025 and both the police and the insurance company agreed he was not at fault after their investigations. I was handed over to AX and they did the same investigations and after that they called the witness and after speaking to him they sent him a letter and after a period of time they closed my claim which I noticed on their app after not hearing from them for a while and they informed me that they had to close the claim because they did not receive my witnesses report but my witness said he did post the letter back to them. The insurance I am paying allows me to get assistance whether I am at fault or not if I am not mistaken but on this case my partner was not at fault. Now I’m still paying my monthly comprehensive insurance and I have a damaged car and my claim reached a dead end. It’s so depressing. I tried calling to follow up but I couldn’t get any help.

Good offerings.
Easy to sign up and unlike Defacto group, there were no hidden charges

My exprience is good, answered my call in a friendly manner, had my insurance sorted out in a few minutes, they were also sincerely with me

It was easy to insure our car online. Good price no hassle

Car insurance auto renewal.
Firstly it's not at all obvious that this is what I signed up for. So to be informed a few days before my cover ended that the policy had been renewed at double the previous annual price was incredibly annoying and time consuming to sort out. Opting out of the auto renewel is deliberately complicated- no answer on the customer helpline 15min + no answer, and no opt out links in the online portal [ the link is hidden at the bottom of one of 8 PDFs in the policy documents.
The fact that my insurance quote was twice that of the previous year only underlines the fact that the Vavista's auto renewal policy is designed to catch you out. It's a very unpleasant Customer Experience
to feel conned in this way.