No items were delivered and the website…
No items were delivered and the website was unavailable. Please do not use this company as they have no intention of sending you the perfumes
17 de outubro de 2026
Avaliação não solicitada
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3,1
Bom
8 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order #1107 confirmed
Order #1107 confirmed - Hawas Venom left numerous emails and voice messages to an unmanned mobile number (from contact details on website - contact-us) no courtesy to respond or refund my money order placed 30/06/26) no please highly disappointed will not do business with this company again no refund/response/order update just radio silence terrible customer service feel i have been treated shabbily no product no refund
18 de setembro de 2026
Avaliação não solicitada
Top service!
Ordered multiple perfumes from this company, totalling over £60 and was given a free gift with the order. Amazing service and fast delivery - will 100% order again
14 de junho de 2026
Avaliação não solicitada
Amazing products
Amazing products, website easy to navigate and always has the trending products available. The perfumes are very long lasting definitely would purchase again ☺️and recommend friends and family
10 de junho de 2026
Avaliação não solicitada
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Great customer service
Ordered a few perfumes from here delivery was really quick and customer service was great. Perfumes smelt amazing. Will be ordering again had a 10% discount code too
1 de junho de 2026
Avaliação não solicitada
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Absolutely amazing
Absolutely amazing. Defo recommend to everyone to use this website for your pics
14 de junho de 2026
Avaliação não solicitada
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Scam
Don’t try it guys, it’s a scam. You won’t get anything nor email, nor tracking, they are a scam don’t try it
4 de junho de 2026
Avaliação não solicitada
Resposta da Veloura Oud
We're sorry to hear you feel this way. We have reached out through Trustpilot requesting your order details so we can investigate your concerns, but we have not received a response. We have also searched our records using the name associated with this review and have been unable to locate any order.
We take customer feedback seriously and are committed to resolving genuine issues. If you have placed an order with us, please provide your order number or the email address used for the purchase, and we will be happy to investigate and assist further.
Return policy is unfair
I found this company with a good selection and competitive pricing. As the shipping was very delayed (no dispatch after 2 weeks) Inl requested if I could cancel che order. They said it had been shipped but they could just get it back directly from the courier so I wouldn't have to pay for shipping which was very efficient. I asked clearly if there would be any additional charges in the process as I saw something in the T&Cs but got no feedback and assumed I would be refunded for the entire sum.
Turns out the retain 20% for return handling fees! I though this could have been handled better, just by listing the fees at my request so that I could make an informed decision about returning my order. Not impressed unfortunately and I've paid over £23 without receiving anything.
17 de maio de 2026
Avaliação não solicitada
Resposta da Veloura Oud
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
As your order had already been processed and shipped at the time the cancellation request was made, we arranged for the parcel to be returned directly by the courier as a courtesy, saving you the cost and inconvenience of returning it yourself. The return handling fee applied is outlined in our Terms & Conditions and covers the costs incurred in processing and intercepting the shipment.
That said, we understand your concern regarding the communication of these charges. We appreciate your feedback and will review how we communicate return fees during the cancellation process to ensure customers have all the information needed to make an informed decision.
We value your business and regret that this experience did not meet your expectations.
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