It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
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Veja o que dizem as avaliações
I used to buy jeans from Venus that were really cool and innovative! They must’ve changed buyers because most of their jeans are boring and plain anymore!
Venus fashion has always been my go to shopping site. I have been a customer since 2008. I loved the trendy styles and I loved the affordable prices the most. Everything I ordered fit perfect.... Ver mais
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very sat... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contato
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,9
Bom
1 mil avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was a faithful VENUS shopper but Style
Was a faithful VENUS shopper but Style, Sizing and cost has changed dramatically. No longer have clothing , shoes or accessories for a stylish, curvy, professional. I guess my faithful shopping era has ended. VENUS is no longer an online shopping option unless I loose my curves and style anytime soon. Why such drastic changes- and PLEASE tell me where the older buyer went with all the cute items so I can go to that website and shop.
28 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Irma. We're sorry to hear about your disappointment. We understand that changes in style, sizing, and pricing can be frustrating. Our goal is to cater to a wide range of tastes and preferences, but we realize we may not always meet everyone's expectations. We value your feedback and will take it into consideration as we continue to evolve. Please send us an email at "socialsupport@venus.com" if there's anything specific you'd like to see or if you have further suggestions. We appreciate your loyalty and hope to have the opportunity to serve you better in the future.
I been buying from Venus since year…
I been buying from Venus since year 2016 and every item i have ever bought fit me perfectly. I would love for some of their old clothes to return back on the market.
23 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Rayna! We're so happy to hear that you've had such positive experiences with our items! We'll definitely keep your feedback in mind about bringing back some of our classic pieces. Thank you for your continued support and loyalty!
NEVER ORDER FTOM VENUS
I used to order dresses and swim suits for years frome Venus. This past year I had to send back 4 of the last 6 items because of very poor quality of item. They refused to pay for shipping return. I will NEVER order another item from Venus. Their clothes are such low grade quality now, and you looose money shipping to and from. DO NOT ORDER from this company. Y
24 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Shawn, we're truly sorry to hear about your recent disappointing experiences with the quality of our items. We understand how frustrating it must be to receive products that don't meet your expectations, especially after being a loyal customer for so long. We aim to provide high-quality clothing, and we regret that we've fallen short of that standard in your recent orders.
We understand if you've lost confidence in our brand, but we hope you'll consider giving us another chance in the future. If there's anything we can do to address your concerns or if you'd like further assistance with your recent returns, please don't hesitate to reach out to our customer service team at socialsupport@venus.com.
Absolutely terrible customer service…
The customer service from this company is terrible. We live in Canada and I ordered 2 swimsuits for me partner. At checkout I discovered that I was going to be charged almost $50 import duty. My partner really liked the items so I decided to go ahead and purchase. After ordering she reminded me that some other has a mailbox on the US side and delivery there would avoid the duties. Within half an hour I contacted Venus to advise of the change of delivery address , they said it was too late as the order was completed. ABSOLUTE GARBAGE. My partner is disappointed with the items, average quality and almost double the price she would have paid locally. Will never buy from this company again.
11 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Ian, we're sincerely sorry to hear about your disappointing experience. We understand the frustration of unexpected import duties and the inconvenience caused by the inability to change the delivery address after the order was completed. We strive to provide a smooth and satisfactory shopping experience for all our customers, and we regret falling short in your case.
Regarding the quality and pricing of the items, we appreciate your feedback. We constantly aim to offer products of the highest quality at competitive prices. We'll certainly take your comments into consideration as we continue to improve our offerings and services.
The best part of dealing with Venus is that they have a 24 hour telephone number!!! Most companies do that have that. I had to exchange a bathing suit bottom and it was very easy just to call
The best part of dealing with Venus is that they have a 24 hour telephone number!!!
7 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Adriene! Thank you for your feedback. Providing exceptional customer service is a top priority for us. If you ever need assistance in the future, don't hesitate to reach out to us - we're here to help!
I placed an order back in March 2024…
I placed an order back in March 2024 and I am still waiting on my order. I can not get in contact with them and I can no longer track my item. My email to them keeps coming back delivery failed. My item from America and is now in Germany and I’m in Australia. Very disappointed. I have now sent them an email. Wait and see what happens
18 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Nikki! We're truly sorry to hear about the delay and the difficulty you're experiencing with your order. However, we believe there might be a misunderstanding, as we ship our orders from America and do not have a facility in Germany. It's possible that you may have us confused with another company. We highly recommend double-checking the details of your order confirmation email to ensure you have the correct company information.
If you believe you've placed your order with us and are encountering issues, please send us an e-mail to socialsupport@venus.com, and we'll do our best to assist you further. Once again, we apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Easy to shop
Easy to shop and easy to exchange or return if needed.
8 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
We're delighted to hear that you found your shopping experience with us hassle-free! Making exchanges or returns as easy as possible is one of our top priorities, so it's great to know that you felt supported in that process.
Great products and reliable shipping
Great products and reliable shipping. Beautiful and well made dresses and clothes at reasonable prices.
19 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Carlos! Thank you for the kind words! We're so happy to hear you're enjoying our products and service. Please keep shopping with us!
Horrible returns Venus used to be such easy returns
Venus used to be such easy returns. NO longer. I’ll never buy from them again. I was on hold 20 minutes when their customer service number they didn’t include any return forms in the bags of the clothing, then I was on the phone another 30 minutes just trying to process to returns for two shirts that were huge. This is the only way they return things and then they take a 695 fee out just to get it returned to your credit card. This is absolutely a horror now. I would not shop with Venus anymore and it’s too bad it used to be great. Buyers beware!
3 de abril de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Maree, we sincerely apologize for the inconvenience and frustration you experienced with our returns process. Ensuring a smooth and efficient experience for our customers is paramount, and it's disheartening to hear that we fell short of your expectations on this occasion. If there's anything specific, we can do to assist you further with your returns or to address any outstanding concerns, please don't hesitate to contact us directly. We genuinely appreciate your past support, and we hope for the opportunity to restore your faith in our brand.
Love Venus fashions
This is a trustworthy company and their quality is very nice .. I have been ordering from them for years and continue as long as their buyers keep up with the quality and Fresh fashion trends I shall continue…
14 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Thank you so much for your kind words and continued support! Hi Vinny! We're thrilled to hear that you've been satisfied with our products and service over the years. Rest assured, maintaining top-notch quality and staying current with the latest fashion trends are always top priorities for us. We truly value loyal customers like you, and we're dedicated to exceeding your expectations with every purchase. If you ever need assistance or have any feedback, please don't hesitate to reach out. We look forward to continuing to serve you for many more years to come!
I have been a customer for decades
I have been a customer for decades. This last order, 3 items were not satisfactory. 2 shirts (same shirt, different colors) were too big and I wanted to exchange for a small. 1 color was available in a small, the other was not and I was not given a choice to choose a different color in small or a similar style of shirt.
1 shirt was exchanged, 1 was refunded.
The 3rd item was a denim “mini” skirt. First of all at my height, nothing is “mini” on me but I knew that would be the case. But the stretchy denim material was awful, it looked like it puckered or had waves down both sides. DEFINITELY not a keeper, I would have been pleased to “exchange” for another pair of the cute shorts that were in my order BUT once again, not an option. I was trying to hurry and get this exchange/return done so I could place another order for more of those cute shorts in several colors, the shirts in a smaller size in different colors and my husband requested a few casual skirts. Then I noticed the “return fee”…..$6.95 because I didn’t exchange everything…..hmmmm, I would have given the choice. $6.95 was the price for a long time customer to never return again.
27 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Tammy, we sincerely apologize that you were not satisfied with your recent return experience. We understand your frustrations and we'd love to review your account to see what we can do to make things right. Please send us an e-mail to socialsupport@venus.com for assistance.
Absolutely love the clothes
Absolutely love the clothes and swimsuits they fit pretty true and nobody else has my clothes where I live!! And they return and exchange things pretty quickly!!
19 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi CJ! Thank you so much for your kind words and positive feedback! We're thrilled to hear that you love our clothes and swimsuits, and that they fit well. We strive to offer unique styles that make our customers feel special. It's also great to know that you've had a smooth experience with our returns and exchanges process. Your satisfaction is our top priority, and we look forward to continuing to provide you with great products and excellent service. Thanks for choosing us!
I used to be a happy customer of Venus…
I used to be a happy customer of Venus for 7-8 years but my opinion has changed on seeing how they are with their so called Happy Returns. Its great that they decided to finally be like many other online shopping, such as Amazon , SHEIN etc etc but the huge difference is , even though you return in the original package and on the same day of delivery, they charge you a fee of 6.95 and tax lol Everywhere else you get a full refund and return it in the same manner! So I’m not interested in using a company who charges fees for returning your product .
Had a good run with ya and was finally happy of being able to take my return to UPS like other companies until I saw that you charged a fee . Buh bye … no ty!
I have only returned 2 of their items ever. It’s the point, you’re an online distributor, we have to see it first !
17 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Nia! We appreciate your feedback and are sorry to hear about your disappointment with our return policy. We understand your concerns and will take them into consideration as we continue to improve our services. Our goal is to provide a seamless shopping experience for our customers, including hassle-free returns. We apologize if our current return process fell short of your expectations. If you have any further feedback or questions, please don't hesitate to reach out to us at socialsupport@venus.com. We value your loyalty as a long-time customer and hope to have the opportunity to serve you better in the future.
Great experience
The shipping speed is pretty standard, not incredibly fast but not horribly slow. Everything was packed nice and neat. Shopping the site is easy, both on my laptop and on my iPhone.
7 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Linda, thank you for sharing your experience with us! We're glad to hear that you found our shipping speed to be satisfactory and that your items arrived neatly packaged. It's also great to know that you found shopping on our site easy and convenient across different devices. We appreciate your feedback and strive to maintain a positive shopping experience for our customers.
Love the clothes
Love the clothes. Fast shipping. Easy returns.
15 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Amy! Thank you so much for your positive feedback! We're thrilled to hear that you love our clothes and had a great experience with our shipping and returns process. Your satisfaction is our priority, and we look forward to serving you again in the future.
Horrible customer service
Horrible customer service. Instead of resolving the issue, Orlando blamed me for their own shipping mistake and even tried to "educate" me to "change my cookie settings next time" I order. Seriously??? I have been a customer for several years and this experience left a bad taste in my mouth. I will no longer use this company.
21 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Cyprus, we apologize for the negative experience you had with our customer service. Our team is trained to provide solutions, not blame, and we're disappointed to hear that this wasn't the case. We value your loyalty as a long-time customer and regret that we've fallen short of your expectations. We'd like the opportunity to make things right and regain your trust. Please reach out to us at socialsupport@venus.com so we can address this issue and ensure a more positive experience in the future.
Would love to give them zero stars
Would love to give them zero stars, but that's not an option here. Had multiple interactions with APC who was responsible for parcel delivery and after each attempt to locate my parcel I ended up receiving spam text messages from someone pretending to be Canada Post (I confirmed this was NOT Canada Post sending these texts). Also, never received my parcel, but Venus refused to refund the duties they charged me and said that it was up to me to claim them back. Their customer service rep also said he would provide me with a copy of our online chat for my records, but he never did. Absolutely horrible experience. This is to caution other Canadians who may be considering an order from them. In my opinion, there is definitely something sketchy about their business practices.
20 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi JaKI! We sincerely apologize for the negative experience you've had with both the delivery service and our customer support. We take such matters seriously and are investigating this issue to prevent similar incidents in the future. Regarding the duties charged, we understand your frustration and can assure you that we have these procedures in place to be in compliance with the Candian Border Services Agency. We value your feedback and are committed to improving our services. If there's anything else we can do to address your concerns, please contact us directly at socialsupport@venus.com.
great customer service
I ordered an item that was a non-returnable, but I was sent the wrong thing. I was having a hard time getting it returned using the link that was emailed. So I called and she was wonderful. Had everything taken care of in just a couple of minutes.
19 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Brandy, thank you for sharing your experience! We apologize for the mix-up with your order and any inconvenience it caused. We're glad our customer service representative was able to assist you quickly and efficiently. We appreciate your understanding and hope to serve you better in the future.
The outfit I bought was awesome
The outfit I bought was awesome. It fit well and looked good. Not cheap made which is always the worry when shopping online.
17 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Maria! We are so glad to see that you love your new style as much as we do. We look forward to serving you again soon.
Got a message that my return expired……
Got a message that my return expired… HRJ6LUG3. It was in the same package as another return that was processed… HRZ2JJ2Z. Contacted Venus and was given canned responses. They didn’t even try to research the issue just told me my 30 days to return was up! Horrible customer service and I’ll never shop there again. Beware!
18 de março de 2024
Avaliação não solicitada
Resposta da VENUS Fashion Inc.
Hi Erica, we're sorry to hear about your recent experience with our customer service regarding your return. We apologize for any inconvenience caused. Your feedback is valuable to us, and we're committed to improving our services. Please send us an e-mail to socialsupport@venus.com and we'd be more than happy to investigate this issue for you.
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