VG Supply Company, Inc. Avaliações 

17
O TrustScore é 4 de um total de 5

3,9

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Detalhes da empresa

  1. Mercado Atacadista
  2. Serviço de Distribuição
  3. Centro de Jardinagem
  4. Revendedor de Produtos Residenciais

Escrito pela empresa

At VG Supply, our motivation is clear: We improve our sellers bottom line through logistics & warehouse management. A century ago, we supplied vegetable growers with the products they needed to thrive. Today, over 100 years later, we still sell lawn & garden products — as well as home goods, outdoor living, cleaning supplies and more. That "more" is providing the best quality in customer service, customer experience, and company culture. That "more" is 100 years of strengthening relationships with our customer & vendors. We've fine-tuned helping them achieve their goals. Our relationships with vendors allow us to offer the lowest prices to our customers. This is how we help communities across the nation thrive and grow like a well-kept veggie garden. 🍅🌻 Welcome to VG. We're happy to be here and are ready to help you find the products you need at prices that make you smile. 😁


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,9

Todas as avaliações

(17)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Unable to get a vendor account to pay in advance because credit wasn't approved

I am a small agricultural business, our farm has been in the family since 1980, and has passed down to my husband and I. Since we were old enough to start adding to our future business we have added other business ventures to fit the products we were producing and selling. Some of the ventures were sold off in order to pay off our grandfathers debts and keep the farm when it became ours. Since taking over the business we have added a couple of business expansions and partnerships to increase revenue to all of them. My previous suppliers in the town nearby where we have done business since our grandfathers owned our place have decided to retire and one business already closed their doors and the other will be closing at the end of this growing season. We were looking for another supplier to help supply some the things we will be offering in our little shop. Applied for credit not because we need it but because we are willing to establish credit since we have mostly stuck with small town local businesses and paid in cash we have not had much opportunity to establish it in the big industry part of the business. We were told they couldn't give us credit, and apparently after letting them know we are perfectly capable of making our bulk purchase order with cash or I'm assuming credit card online. Never even bothered to address if we could get an account if we were paying upfront, and made comments on the licenses that I had shared of our grandparents previously running our family owned business. I would assume after reading what I have for some of the reviews online this is probably why someone else had to buy them out, when your customer service is lacking in all areas maybe fix it and be open to taking upfront payments.

4 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad customer service i have submitted…

Bad customer service i have submitted my customer application three times but i can't get any response from the company?

10 de novembro de 2023
Avaliação não solicitada
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Dear Amir,

Thank you for reaching out and sharing your concerns. We apologize for any confusion and want to assure you that we're on top of your application, which we received just this past Saturday. Please note our offices are closed on weekends, but we're quick to jump into action on Mondays.

We've identified that a few key details are missing from your documentation. Not to worry, we've already sent you an email with the specifics needed to complete your application smoothly.

Our team is here to assist you every step of the way. Please feel free to get in touch if you have any questions or need further assistance. Our Customer Service email is custserv@vgsupply.com.

Avaliado com 4 de um total de 5 estrelas

Facing an issue while login

I created a new account about a month ago, but when I try to log in, it says my password is incorrect. When I try to reset my password, it asks for a VG account number which I don't have. Can someone please assist me with this issue?

26 de fevereiro de 2023
Avaliação não solicitada
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced with your account login.

We would like to let you know that our customer service team has been notified about your issue and will be contacting you shortly to assist you with your password and accessing your account.

We appreciate your patience and understanding, and we are committed to resolving this issue as quickly and efficiently as possible. If you have any further concerns or questions, please do not hesitate to contact us via our website at https://www.vgsupply.com/contact or by phone at 1-800-589-7800. Thank you for choosing VG Supply Company, and we look forward to resolving this issue for you. :-)

Avaliado com 3 de um total de 5 estrelas

only got half my order and the product…

only got half my order and the product I received I had to clean them off before putting them on the shelf

1 de outubro de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Hi plantlandbreese.com. Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have not heard about your issue until now and would love to discuss the matter further. Feel free to call customer service at our toll free number 800-589-7800. We would be happy to help you further and will be reaching out to you via email to make this right.

Avaliado com 1 de um total de 5 estrelas

Chaotic billing

I didn't even get the product yet. I forgot about what I ordered from this billing mess. my first order, I select what I need and they system quoted me shipping by UPS. looks like a normal process. you click complete purchase and you are done. WRONG. clicked it 3 times and it rejected 3 different credit cards. I thought, well, I am not buying from those people. then I get an email asking for credit card authorization for the shipping cost, what?!?! I ask them, well how? the payment didn't go thru, they said no it went thru. strike 1! messy system. then after 15 emails where I have to write addresses and credit card numbers AGAIN, then they ask for picture of the card. why am I doing this separate than the checkout page and for the second time?strike2! I ask during those 15 emails why is this not done in the normal checkout page, they don't answer. then they email the invoice with no totals just line items, very unprofessional that you don't know what invoice looks like. Strike3! then I get a voicemail explaining that if you pay UPS it is separate *eye stair
at this point if you sell gold for half price I ain't dealing with you again.

9 de setembro de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

I apologize on behalf of everyone at VG Supply Company. Please know that your situation was an exception. As you can see on other reviews, we are known for our cooperation and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Avaliado com 5 de um total de 5 estrelas

BEST

BEST DISTRIBUTER

10 de agosto de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

YOU'RE the BEST! Thank you for your glowing review.

Avaliado com 5 de um total de 5 estrelas

very successful cooperation

7 de agosto de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Avaliado com 5 de um total de 5 estrelas

VG has been an amazing company to work…

VG has been an amazing company to work with. Their shipping customer service department is very prompt in responding to all our calls and orders. Looking forward to doing more business in the near future

4 de agosto de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Aww shucks Mike, you're making us blush. Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Amazing Experience

Amazing Experience, Very corporative customer Service

2 de agosto de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Thank you! We're always happy to help!

Avaliado com 3 de um total de 5 estrelas

Did not recieve tracking

30 de julho de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

We are sorry to hear tracking was an issue. We'd love the opportunity to help clear up the situation. We will email you directly to chat about your experience and make things right.

Avaliado com 5 de um total de 5 estrelas

VG supply are highly professional

VG supply are highly professional. Just placed a second order with them in bulk. I must say they deliver in time and products are of best quality. Loved working with them

29 de julho de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Thank you for your kind words. We love working with you!

Avaliado com 4 de um total de 5 estrelas

Communication is severely lacking

The service is alright. I wish there was more communication between the supplier and the customer that could avoid unnecessary issues. I’ve been told I was getting a delivery on Friday, I wait at work all day for it only for it to arrive Monday the following week. And this is after letting you all know that we aren’t even open Monday or Tuesday. Just wish I didn’t have to deal with all of that.

21 de julho de 2022
logotipo da VG Supply Company, Inc.

Resposta da VG Supply Company, Inc.

Thank you for your honest review. We are so sorry to hear this happened and are looking into the issue to ensure it doesn’t happen again. We will personally follow up with you via email to make this right.

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