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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had viewings with Viewber via Doorsteps.co.uk. Unfortunately I've not been able to pass on information to our viewer via Doorsteps, but thankfully had the number of the agent doing the viewing. She c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have been dealing with Viewber for many years now and the one person who stands out above all others is April Frankson from the Business Development Team - Always happy to help with any issue however... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Had this misfortune of engaging an agent who subcontracted their viewings to them. On two occasions had individuals from Viewber turn up at our home with no notice and no instruction from the agen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First experience of using Viewber was a very good one! The viewber picked up the keys from the office and completed the viewing easily ensuring we could have a much needed day off. Also helps the view... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

Viewber supports property professionals across the UK with viewings, property visits and more — delivered efficiently, seven days a week. Through our nationwide network of vetted Viewber Members, we support estate agents, property managers, landlords and more with services including accompanied viewings, open houses, property inspections, key management, marketing support + more. Whether in person or live-streamed, our flexible, on-demand service allows you to book support anywhere in the UK — helping you save time, reduce workload and deliver a better experience for both you and your clients.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing team !

28 de outubro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you! We appreciate the review and happy to be helping. Best, The Viewber Team.

Avaliado com 5 de um total de 5 estrelas

Great and convenient service

I used the service for the first time recently. I found it to be very convenient. The viewber was very efficient and professional. Completed the task just the way I asked. Will definitely use the service again.

11 de outubro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you for the review and positive feedback . We are happy to be helping. Best, The Viewber team.

Avaliado com 5 de um total de 5 estrelas

Excellent

Been using Viewber for about 6 months now, always very helpful and happy to support us anyway they can.

9 de outubro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thanks for the review Josh. We are happy to be working with Upstix. Best, The Viewber Team

Avaliado com 5 de um total de 5 estrelas

New to Viewber!

Using Viewber for the first time. The support and responsiveness from the team is exemplary.

Shout out to Cheryl.

Thank you, Viewber!

23 de setembro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thanks for the review and good to hear. We are excited to be working with your team at Way of Life.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Viewber assisted us with viewings of properties which were in a town 3 hours away. Their feedback was prompt and they always accommodated our requests. One of their viewings resulted in us purchasing an investment property! I highly recommend their services.

21 de junho de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Fantastic to hear. Thanks for the feedback Chris Phillips.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Great company! They have a wide range of services that support those in the property sector uk wide

26 de maio de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Great to hear, thank you!

Avaliado com 5 de um total de 5 estrelas

Viewber provides brilliant services and…

Viewber provides brilliant services and they make everything a lot smoother. They are always there if you need assistance with anything and I would 100% use them in the future for anything I needed regarding properties!

21 de maio de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Great to hear. Thank you for the review.

Avaliado com 5 de um total de 5 estrelas

Great Service and People!

Such a great service, helped us view a property and their agent couldn't have been more helpful! Thank you!

4 de abril de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Great to hear. Thank you for the review.

Avaliado com 1 de um total de 5 estrelas

They put jobs on the internet for…

They put jobs on the internet for tradesmen and then tell the tradesmen how much they will pay for the jobs , for instance supply and fit a keysafe for £45, costs £20 to buy so
Then £25 labour , tax, fuel , public liability insurance etc etc , they take advantage of the builders and then dying the customer , absolutely disgusting

1 de maio de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Dear Kane. Thank you for raising your concern and our apologies that it did no meet your satisfaction. Our investigation confirms that you are not a client, but replied to a key safe installation job offer. Requests for the installation of key safes are advertised on trade job sites and the jobs can be accepted or declined by the tradesperson. The time allocated to install and the cost of the key safe are factored into the offer price. On this occasion we were unable to proceed with your offer as it even well exceeded our client charge.

Avaliado com 5 de um total de 5 estrelas

We have been using for Viewber for…

We have been using for Viewber for several years now. We are a large property buying company with quite a few arms to our company, Viewber is used for all different aspects to our business whether that’s viewings, document signing, photos etc - we are proud to work alongside them and would highly recommend them.

11 de abril de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thanks for the review, we are thrilled to have you as a longstanding client.

Avaliado com 5 de um total de 5 estrelas

Excellent

I have needed Viewbers services in the last 2 weeks to help with viewings for my property, as a landlord with a few properties in various locations I don’t always have the time to conduct viewings myself. I arranged 2 open houses, it was easy to book, the Viewber agent was able to provide me with feedback from each viewer and I have just secured a new tenant. Excellent thank you

8 de abril de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Fantastic Annabelle, thanks for the review.

Avaliado com 5 de um total de 5 estrelas

I’m an estate agent and have used…

I’m an estate agent and have used Viewber for a year now, they really help with properties that are far away, regular checks and inspections that are needed and the staff are alway helpful and friendly, fantastic service!

4 de abril de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you for the wonderful review. Glad we can help!

Avaliado com 5 de um total de 5 estrelas

Game changer!

Love the concept. A real game changer in providing property-related services all over the UK.

12 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've been using Viewber for a few…

I've been using Viewber for a few months now and they exceeded my expectations. The Viewbers are Professional and Knowledgable and queries I have had, have always been answered quickly. Very helpful when I'm already juggling many plates.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Great to see this feedback, thank you.

Avaliado com 5 de um total de 5 estrelas

Very useful company!

Viewber is very straight forward to use once you know your way around it.

We mainly use Viewber for photos of our properties and the viewber always turn up on time and do exactly as we ask. We're always happy with the quality of the photos.

If we ever need to get in touch with a viewber for whatever reason it's always easy to do so.

Very useful company as we have properties up and down the country and don't always have one of our agents nearby.

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you for the review. Great to hear you're happy with the service. Our 1000's of viewber members are located throughout the UK and it's exactly what we are here for.

Avaliado com 1 de um total de 5 estrelas

Disappointing, Misleading marketing - Do not expect much

As the saying goes, if you want something done properly...

Viewber markets itself as a replacement for you at a Property Viewing or for other property related Admin tasks. There have also been a few "influencers" speaking of the service.

Their View on your behalf service suggests it could take your place on a viewing, do all the tedious stuff like basic information, checks and photos. Their staff can stay on site up to 45 minutes, all for ~£60. Seems fair enough, not the cheapest but if you are out of town or abroad, perhaps its more convenient.

When you view a residential property as a buyer or investor, its customary to go through basic things like checking windows, toilets, run taps, plug sockets, utility meters etc. Some photos of the rooms from different angles perhaps, after all you are intending to buy the property and all you likely have is the estate agents portal listing. For a 2 bed terraced house, you could get a lot done in a 45 min site viewing.

For £60, i received a document with 12 photos and one sentence.

Upon reporting to Viewber, I was told i ordered the "basic" package and did not include things like checking taps, opening windows, seeing if the hot water works etc. So, the obvious question to me was what did i pay £60 for? 12 photos?

After some back and forth with various "customer service reps" who gave scripted answers about expectations and i should have paid for a higher priced plan, i resulted to going through my bank to initiate a chargeback.

Viewber agreed to a refund after a few days.

10 de janeiro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you for the feedback. We sincerely apologise that the service did not meet your satisfaction. The ''View a property on my behalf'' service is bookable with 3 options and templates are provided as examples of what is included in the report. Due to the volume of appointments that are requested for the service and varying customer requirements, set templates are utilised for consistency and to ensure that the service remains cost-effective for previewing properties. On this occasion, the basic Video & Opinion service was booked and the details that were requested in the appointment notes were outside the scope of the report. After reviewing and investigating the initial complaint, a decision was made to refund both appointments as goodwill. Once again, we apologise that the service did not meet your requirements. Viewber is happy to discuss bespoke requirements should the request be a regular requirement. We hope this reply brings closure to the matter and that the review can be updated or removed.

Avaliado com 5 de um total de 5 estrelas

Why would you now use VIEWBER!

We've used Viewber Services for nearly 6 months now and the team are fantastic.

Our teams are booking c50-100 appointments a month with Viewber and the coverage and reliability are brilliant.

Viewber have provided great solutions to our business enabling us to outsource tasks enabling us to focus on core operations and provide national coverage at the same time.

Can't recommend Cheryl, Chris & Nathan in the Team there!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thanks for the wonderful review. We are so happy to have you as a client.

Avaliado com 1 de um total de 5 estrelas

I was emailed just couple of hours…

I was emailed just couple of hours before the viewing to inform that they can not do it but they accepted the booking!

As it was their problem, they did not even bother to ring the agent and change the time. I think the service is getting from poor to worst and i need to look an alternative after using them for some time..

12 de janeiro de 2024
Avaliação não solicitada
logotipo da Viewber

Resposta da Viewber

Thank you for the feedback about your recent experience.

Our Quality Assurance team has been in contact and provided feedback.

Even though the complaint was not upheld, we hope that the feedback meets your satisfaction.

Best, the Viewber Team.

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